Edit the channel name

You edit the name of a channel for Oracle Social Cloud Engage.

Procedure

  1. Click Configuration on the navigation pane.
  2. Double-click Channels under Service in the configuration list.
    Note: If you receive an error that Social Monitor functionality will not be available until you enable it, click OK and continue. The Oracle Social Cloud Accelerator does not use Social Monitor. (You might need to double-click Channels again.)
    The Channels tree displays on the left side of the content pane listing all of the channel types.
  3. Expand the Channels tree, then select the Fax channel.
    The channel’s settings display on the Channels editor on the right side of the content pane.
  4. Enter SRM Engage in the Name field.
  5. Click Save to save your changes.