Configure the Plugins page

You must provide login credentials for Oracle Service Cloud to Oracle Social Cloud.

Procedure

  1. Log into Oracle Social Cloud.
  2. From the Home drop-down menu, select Workflow & Automation.
  3. On the Workflow & Automation page, click the Plugins link.
    The Plugins page displays.
  4. Under Oracle Service Cloud, complete the following fields:
    Field Description
    Oracle Service Cloud Username / Site Id Oracle Service Cloud user who will be using the Oracle Social Cloud Accelerator
    Oracle Service Cloud Password / Hash Code Password for the Oracle Service Cloud user
    Oracle Service Cloud URL Identifier URL for the Oracle Service Cloud site’s Connect Web Services for SOAP endpoint, for example:
    • November 2016 through May 2017:

      https://mysite.example.com/cgi-bin/myinterface.cfg/services/soap?wsdl
    • August 2017 and later:

      https://mysite.example.com/services/soap/connect/soap?wsdl
  5. Click Save.
    Oracle Social Cloud tests whether the credentials and endpoint work. If the credentials and endpoint URL are valid, then the credentials are saved successfully. If not, then the error unable to connect displays.