Add Reports

Supervisors/Administrators can use reports to monitor the live chat sentiment and get the sentiment details of wrapped chats. Two report definitions are packaged as part of the sample code. You can create new reports using .net console.

Here’s a list of reports:

• Chat Message Sentiment Details Report: This is an inline report to view individual chat details.
• Live Chat Sentiment Monitoring Report: This report lists all active chat interactions progressing in the site with evaluation result of sentiment analysis and supervisor ask.
  Note: Update the inline chat link of this report to Chat Message Sentiment Details Report.
• Wrapped Chat Sentiments Report: This report lists all inactive chat interactions closed in the site with evaluation result of sentiment analysis and supervisor ask.
  Note: Update the inline chat link of this report to Chat Message Sentiment Details Report.
• Checkforparentrecord: This report gives the list of parent records eligible to be marked as inactive in job evaluation.
• ChatDurationDetail: This report fetches the start time and completed time from the product chats table.
• ChatForCurrentAgent: This report fetches all the chats for the interaction where the agent is involved.
• GetCompletedChats: This report gets the list of completed chats from product chats table.
• ChatDataToBeTaggedFromEmoRoberta: This report fetches the initial set of data for training from chat events table.

To import a Report definition:

1. Log in to .net console of your site.
2. Click Analytics on the navigation pane.
3. Select Report Explorer.
4. Click on New Report and Import Existing Report Definition that you downloaded from GitHub /chat_sentiment/report
5. Browse and select the file from the local system.