Tasks

Procedure

Tap Tasks in the Springboard.
The My Tasks list appears.
Tap the Search icon to search for tasks.
Tap a task to view its details.

Note: If you have set a time zone in Oracle Service Cloud, the due date in the Task Summary view will use that time zone. If the configuration setting exists but the time zone parameter is empty, you will receive a warning that the default time zone, America/Los_Angeles (US Pacific time) will be used.
Tap the Edit icon to add information to the task.

You can change the status of the task by using the Status drop-down menu and its completion percentage by using the Percent Complete slider.

The Status and Percent Complete settings affect each other. The following table shows their relationship.

Tap Save to save the changes, or Cancel to discard the changes.
Tap the Notes icon at the bottom of the screen to view or add notes for the task.
Tap the Add icon to create a new note.
1. Enter the note text and select a channel.
2. Tap Save to save the new note, or Cancel to discard it.
Tap the Back icon twice to return to the Task Summary screen, and then to the My Tasks list.
We do not recommend using the device Back button on Android devices.
Tap the Add icon to create a new task.
1. Fill in the fields.
2. Select a task type if desired.
  If you choose Incidents, Organizations, or Contacts, you will be required to associate a record of that type under Additional Information. In this example, an incident is now required, indicated by the red dot next to Incident.
3. Tap Save to save the new task, or Cancel to discard it.