Incidents

Tap Incidents in the Springboard.

The My Incidents list appears.

Tap the Search icon to search for incidents.

Tap an incident to view its details.

Tap the icons at the bottom of the screen to view messages, tasks, attachments, or the location associated with the incident.

1. In the Attachments list, you can add an attachment by tapping the camera icon.

   You have three choices for adding attachments:

   • Choose Photo.

   • Take Photo.

   • Launch SPen (if your device has this functionality).

2. In the Messages list, you can add a message by tapping the Add Message icon .

   
   

   

   
   

3. Choose the entry type and channel, enter the message text, and then tap Save.

Tap the Edit icon to add information to the incident or change its status.

Tap Save to save the changes, or Cancel to discard the changes.

Tap the Add icon to create a new incident.

1. Fill in the fields.

   You can search for contacts, products, serial numbers, and other information.

2. Select the Save Location check box to include the current location of the device with the incident.

3. Tap Save to save the new incident, or Cancel to discard it.

Tap the Back icon to return to the My Incidents list.