Import the workspaces

You import workspaces into Oracle Service Cloud to display CTI message data.

Before you begin

You import the workspaces that you downloaded from GitHub. The workspace definitions are in the twilio/cx/imports/workspaces directory.

Procedure

  1. Click Configuration on the navigation pane.
  2. Expand Application Appearance, then double-click Workspaces.
    The Workspaces explorer opens on the content pane.
  3. Click New on the ribbon.
    If workflows are enabled, the button will be labeled New Workspace.
    The New Workspace window opens.
  4. Click Import Workspace from an Exported Workspace File under Start With an Existing Workspace to open the Import Workspace wizard.
  5. Click Next.
  6. Click Browse to select the MessageLogMultiEditWS.xml file within the twilio/cx/imports/workspaces directory, and then click Next.
  7. In the Workspace Type window, confirm that the workspace is mapped to the MessageLog Multi-Edit type, then click Next.
  8. In the Record Types window, click Next.
  9. Click Finish.
    The workspace is imported and displayed in the New Workspace window.
  10. Click Save, and save the workspace as MessageLogMultiEditWS.
  11. Repeat steps 3 through 10 for the MessageLogWorkspace.xml workspace.
    Confirm that it is mapped to the MessageLog type.