Import the message bases

You use the Data Import Wizard to import the message bases.

Before you begin

You import the message bases that you downloaded from GitHub. The message bases are in a comma-separated value (.csv) file in the twilio/cx/imports/messagebase directory.

You must also create a folder for the message bases. If you do not create a folder, you will not be able to import the message bases

Procedure

  1. Click Configuration on the navigation pane.
  2. Expand Database, then double-click Data Import Wizard
    The Data Import Wizard opens on the content pane.
  3. From the Data Record Type drop-down menu, select Message Base Entry.
  4. Click the folder icon next to the Data File field.
  5. Navigate to the twilio/cx/imports/messagebase directory, select the MessageBase.csv file, and then click Open.
  6. Select the Stop Import on Error check box.
    Leave the default values for the other fields.
  7. Click Next.
  8. Set the following default values in Column Mappings:
    Column in File Default Value
    folder_id Custom > CTI Accelerator (the name of the folder you created)
    type Plain
  9. Click Next.
    The pre-import scan is performed.
  10. If there are no errors, click Next.
    The message bases are imported, and the Summary table shows the import statistics.
  11. Close the Data Import Wizard.

Results

You can see the message bases in the Message Bases editor by searching on Custom/CTI Accelerator.