Import the reports

You must import the Twilio CTI Accelerator reports into your Oracle Service Cloud site to display social media data.

Before you begin

You import the reports that you downloaded from GitHub. The report definitions are in the twilio/cx/imports/reports directory.

You must give Session Authentication permission to any profiles that will import the reports.

Procedure

  1. In the Service Console, click the Analytics button on the navigation pane.
  2. Double-click Reports Explorer.
  3. In the Reports Explorer, right-click Public Reports and select New Folder.
    Name the new folder Accelerators.
  4. Right-click Accelerators and select New Folder.
    Name the new folder CTI, or some other useful name.
  5. Click New Report on the ribbon.
    The New Report wizard opens.
  6. Click Import Existing Report Definition.
  7. Select the Message Log Report 100429.xml file that you downloaded, then click Open.
    The report opens in the Report Designer.
  8. Click Save & Close on the ribbon.
  9. Name the report Message Log Report 100429 and save it under Public Reports\Accelerators\CTI.
  10. Repeat steps 5 through 9 for the Message Log Report Inbound 100430.xml report.
    Note: You must name each report exactly the same as its corresponding imported XML file.

What to do next

Make sure that any profile that uses the Twilio CTI Accelerator has access to custom reports.