Import the custom objects

You must import custom objects into your Oracle Service Cloud site to use the Twilio CTI Accelerator.

Before you begin

You use the Object Designer to import the custom objects that you downloaded from GitHub. The custom objects are in the twilio/cx/imports/custom_objects directory.
Note: You must add the Object Designer to the navigation sets of all profiles that will work with custom objects.

Procedure

  1. In the Object Designer, click Import on the ribbon.
    The Import Custom Objects Wizard opens where you select the file to import.
  2. Click Browse to select the acceleratorCO.zip archive within the twilio/cx/imports/custom_objects directory, and then click Open.
  3. Click Next.
    The next page of the wizard opens, showing you the custom objects that will be imported.
  4. Keep all of the objects and fields selected, and click Next to complete the import.
    A message informs you that the import was successful.
  5. Click OK to close the message and the Import Custom Objects Wizard.
    The custom objects appear in the Object Designer under Accelerator.
  6. Click Save.
    You will not be able to import more custom objects until you save the previously imported objects.

What to do next

Next you set the bui_cti_access system attribute on the Account object.