Import the Agent Browser UI extensions

You use the Add-In Manager to import extensions.

1. Click Configuration on the navigation pane, expand Site Configuration, and then double-click Add-In Manager.
   The Add-In Manager opens on the content pane.
2. Click New, then select Agent Browser UI Extension.
   The Open window displays.
3. Browse for the cti_messaging_addin-phase-2.zip file in the /twilio/bui/build directory, and then click Open.
   The files are imported into the Add-In Manager.
4. Enter cti_messaging in the Name field.
5. From the Extension Type drop-down menu, select Console.
6. Select the Init File check box for ctiMessagingAddinInitializer.html.
7. To specify the profiles that can access the extension, click Profile Access on the ribbon, then select the appropriate check boxes.
8. Click Save.
   The new extension is displayed in the Agent Browser UI Extensions list in the Add-In Manager.
9. Repeat steps 2 through 8, using the following options:

   Option	Description
   Extension file	cti_reporting_addin-phase-2.zip
   Name	cti_reporting
   Extension Type	Analytics
   Init File	rprtingAddinInitializer.html
   Schema Definition	ctiAgentStats.json

10. Repeat steps 2 through 8, using the following options:

    Option	Description
    Extension file	cti_telephony_addin-phase-2.zip
    Name	cti_telephony
    Extension Type	Console
    Init File	ctiTelephonyAddinInitializer.html

11. Click Save & Close to close the Add-In Manager.
12. Log out of the Service Console.
    1. To use the Analytics extensions, log in to the Service Console again.
       Use the Report Designer to add Analytics extensions to the Agent Browser UI.
    2. To use the Console extensions, log in to the Agent Browser UI.
       Console extensions are loaded during login. They can request containers dynamically if necessary to be displayed.