Configure the voice application

You create a new application on the Programmable Voice Dashboard.

1. On the Twilio Console Dashboard, click the ellipsis (...) next to Dashboard to display the navigation pane, then click Programmable Voice.
   The Programmable Voice Dashboard displays.
2. Click Tools.
   The TwiML Apps page displays.
3. Click the plus sign (+) to create a new application.
4. On Create TwiML App page, complete the following fields:

   Field	Description
   Friendly Name	Name the application.
   Voice Request URL	Enter the following: https://your_Oracle_Service_Cloud_site/cc/CTI/twilioVoiceHandle For example: https://mysite.example.com/cc/CTI/twilioVoiceHandle
   Messaging Request URL	Enter the following: https://your_Oracle_Service_Cloud_site/cc/CTI/twilioMessageHandle For example: https://mysite.example.com/cc/CTI/twilioMessageHandle

5. Click Save.
   The new application is listed on the TwiML Apps page.
6. Click the name of the application.
7. Note the application SID that is displayed on the application page.
   You will need the application SID for the custom configuration setting in Oracle Service Cloud.