Debug CPM Logs

You can use the Process Designer / Custom Process Models (CPM) to associate PHP scripts with object events. We use CPM to call the CX REST APIs to get the chat messages and evaluate messages to find if it’s a negative sentiment chat.

CPM execution creates a log file named cpm_chat_emotion_{Date} in the /tmp folder. A new file is created for each day.

For more information on CPM log files, refer to https://cx.rightnow.com/app/answers/detail/a_id/9897.