Service Cloud

The following sections walk you through configuration of your Service Cloud environment to work with the Augmented Reality accelerator.

1. Using an administrative account for Service Cloud, login to the Agent Console.
2. Use the navigation pane to open the Database section and select Object Designer.
   This accelerator comes with a Service Cloud custom objects package to create the custom attributes and objects described below. You can import that file to create the schema in one step.
3. Click the Import button on the ribbon.
4. Click the Browse button and select the AR Fields.zip included with the accelerator package. Click Next to walk through the steps of importing the fields.
   After importing the fields, you can skip the remainder of the instructions until arriving at the Deploy Fields step.
5. To create custom attributes manually, click the New button on the ribbon to create a new package. Name the package AR and click the Save button on the ribbon.
6. Click the New button on the ribbon and select System Attribute. Create a new Incident system attribute.
7. Click Add New Field and select the Text attribute.
   Since Service Cloud does not support floating-point fields natively, we will use the text field to store rational numbers.
8. Add another 80 character-length field called partId to store the part selected from within the AR experience. Ensure that this field is part of the Single Field Index.
9. Repeat the Add New Field steps four additional times, adding fields for vibration, temperature, rpm, and sound. These four fields should be of length 20 and will not be in the Single Field Index.
10. Click the Save button on the ribbon.
11. Click Deploy to make the changes to the database.
12. Click Deploy Now and wait for the notification that the deployment is complete. Note: this can take some time.