Engagement Cloud

The following sections walk you through configuration of your Engagement Cloud environment to work with the Augmented Reality accelerator.

1. Using an administrative account for Engagement Cloud, login to the service.
2. Click your username and select Manage Sandboxes from the dropdown menu.
3. Click the plus icon to create a new sandbox.
   Name your new sandbox and click the Save and Close button.
4. Select your new sandbox and click the Set as Active button.
5. In the icon list, select the Application Composer icon.
6. Using the tree navigation, open the Service Request standard object.
7. Select Fields from the tree structure, and then click the button to create a new field.
   Select text as the field type for all of the fields that you create.
8. Create the field AR_DeviceID, which will hold the reference to the device ID for the object in the AR experience. This field will be used to search for existing service requests (SRs), so it will be configured with an index.
   The field names in the editor are case-sensitive, therefore, it is important to use the same cases as listed in this guide.
9. Create the field AR_PartID, which will hold the reference to the part ID for the object node that is selected in the AR experience. This field will be used to search for existing SRs, so it will be configured with an index.
10. Create the field AR_Temperature, which will hold the temperature for the object in the AR experience.
    You can remove AR_ from the Display Label field or you can change it to match your environment. The OIC flows look for fields configured with the AR_ prefix in the Name field, therefore it is important to follow this naming scheme for each field.
11. Repeat the same steps for AR_RPM, AR_Sound, and AR_Vibration.
12. Publish the sandbox using the Engagement Cloud standard publishing pattern.