Oracle Service Applications

You will use either Engagement Cloud or Service Cloud for service requests and knowledge. It is possible to configure both applications, but only one it used at a time. The ARConfigs API call that is configured in OIC determines which service application is used.

Configuration in either the Engagement Cloud or Service Cloud environments is limited. We will add custom fields to the Service Request (SR) / Incident objects that will store the data from the four sensors in our demo at the time an SR is submitted.

As with IoTCS, you must obtain a service user account that can be used to connect to the REST API for each of these services (one for each application).