Ah - so unlike other 'open source' (Tomcat) projects you have to pay
(purchase support contract) to have your bugs 'escalated/fixed' with
Glassfish?
On Fri, May 30, 2008 at 9:46 AM, Alexis Moussine-Pouchkine <alexis.mp@
sun.com> wrote:
> Hi Andrew,
>
> Logging an issue on java.net is one thing (very valuable, thank you).
> Opening a ticket is another thing you need to do with your support contract
> (make sure you mention that java.net BugID when you do so).
> This is the only effective way to escalate bugs to obtains fixes and
> patches.
> A lot of people file issues on java.net and just like for forum support
> questions, they are being looked at on a best effort basis.
>
> thanks,
> -Alexis
>
>
>
> On May 29, 2008, at 19:48, glassfish_at_javadesktop.org wrote:
>
> I had to work really hard to convince management to consider glassfish as
>> a supported platform to certify against. So if I go to them now and tell
>> them I need a support contract just to get it installed and running, I know
>> it'll get shot down. So I'm trying as best I can to get it resolved without
>> financial support =[
>>
>> I did open a ticket but I put it at a P3 since I didn't want to be pushy
>> and I'm not really sure how to classify the severity of issues since I don't
>> do testing much. I recently saw the aquarium article about the ISV
>> partnership support they have so I'm going to look into that.
>>
>> Also, thank you Ryan for making that GlassfishSvc tool. It does work great
>> for the domain stuff and it is appreciated =]
>>
>>
>> Andrew
>> [Message sent by forum member 'areplogle' (areplogle)]
>>
>> http://forums.java.net/jive/thread.jspa?messageID=277331
>>
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