(adding the advocacy alias as I believe this a more appropriate place
to have this conversation, feel free to remove USERS in your response).
On May 30, 2008, at 19:03, NBW wrote:
> Ah - so unlike other 'open source' (Tomcat) projects you have to
> pay (purchase support contract) to have your bugs 'escalated/fixed'
> with Glassfish?
No, I don't think this is a correct description.
I think rather that Sun offers commercial support for customers
requesting it *in addition* to community support.
This is the customer's guaranty that his bug or issue will be taken
care of in an agreed upon manner.
When I said :
> This is the only effective way to escalate bugs to obtains fixes and
> patches.
I really should have written:
> This is the only garantied way to escalate bugs to obtains fixes and
> patches.
I hope this clears out the misunderstanding.
-Alexis
> On Fri, May 30, 2008 at 9:46 AM, Alexis Moussine-Pouchkine <alexis.mp_at_sun.com
> > wrote:
> Hi Andrew,
>
> Logging an issue on java.net is one thing (very valuable, thank you).
> Opening a ticket is another thing you need to do with your support
> contract (make sure you mention that java.net BugID when you do so).
> This is the only effective way to escalate bugs to obtains fixes and
> patches.
> A lot of people file issues on java.net and just like for forum
> support questions, they are being looked at on a best effort basis.
>
> thanks,
> -Alexis
>
>
>
> On May 29, 2008, at 19:48, glassfish_at_javadesktop.org wrote:
>
> I had to work really hard to convince management to consider
> glassfish as a supported platform to certify against. So if I go to
> them now and tell them I need a support contract just to get it
> installed and running, I know it'll get shot down. So I'm trying as
> best I can to get it resolved without financial support =[
>
> I did open a ticket but I put it at a P3 since I didn't want to be
> pushy and I'm not really sure how to classify the severity of issues
> since I don't do testing much. I recently saw the aquarium article
> about the ISV partnership support they have so I'm going to look
> into that.
>
> Also, thank you Ryan for making that GlassfishSvc tool. It does work
> great for the domain stuff and it is appreciated =]
>
>
> Andrew
> [Message sent by forum member 'areplogle' (areplogle)]
>
> http://forums.java.net/jive/thread.jspa?messageID=277331
>
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