Hi Andrew,
Logging an issue on java.net is one thing (very valuable, thank you).
Opening a ticket is another thing you need to do with your support
contract (make sure you mention that java.net BugID when you do so).
This is the only effective way to escalate bugs to obtains fixes and
patches.
A lot of people file issues on java.net and just like for forum
support questions, they are being looked at on a best effort basis.
thanks,
-Alexis
On May 29, 2008, at 19:48, glassfish_at_javadesktop.org wrote:
> I had to work really hard to convince management to consider
> glassfish as a supported platform to certify against. So if I go to
> them now and tell them I need a support contract just to get it
> installed and running, I know it'll get shot down. So I'm trying as
> best I can to get it resolved without financial support =[
>
> I did open a ticket but I put it at a P3 since I didn't want to be
> pushy and I'm not really sure how to classify the severity of issues
> since I don't do testing much. I recently saw the aquarium article
> about the ISV partnership support they have so I'm going to look
> into that.
>
> Also, thank you Ryan for making that GlassfishSvc tool. It does work
> great for the domain stuff and it is appreciated =]
>
>
> Andrew
> [Message sent by forum member 'areplogle' (areplogle)]
>
> http://forums.java.net/jive/thread.jspa?messageID=277331
>
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