Hello Andrew,
I think I understand the dilema (frustration).
Let me say that ISVs are a little different here. We do spend time
with as many of them as possible to get them up to speed and think
they are absolutely vital to the GlassFish community.
That's why we have both the SPA (Sun Partner Advantage) program and
the GlassFish Technology Partner program (
http://www.sun.com/glassfishpartners
) in place.
You seem to be an ideal case where you can benefit from them while
help improve the GlassFish product at the same time.
I'd love to continue that conversation and make sure your issue is
being resolved moving forward : alexis DOT mp at sun DOT com.
thanks,
-Alexis
On May 30, 2008, at 20:21, glassfish_at_javadesktop.org wrote:
> Hi Alexis,
>
> Thanks for the feedback. Unfortunately, at this point, if I have to
> tell management that I can't even get glassfish installed and
> running per the documentation (minus any application even deployed)
> on our servers, a support contract proposal will be laughed at.
>
> If we were running into ejb issues or some sort of deployment
> problem or anything related to actually USING glassfish I'd be fine
> with pushing for a support contract.
>
> I opened a ticket as well as the forum post because threads on the
> forums drop pretty quickly. I don't expect any urgency, I basically
> just wanted to make sure that the development community and others
> had the opportunity to know that this issue possibly exists.
>
> I'm fine with the opensource business model of pay for support. I
> just believe the application should be at a certain stability level
> before you expect people to commit to a support contract, and if I
> can't keep the server running when I logoff of windows, its just not
> there.
>
> So I'm fine with communicating in the forums and hoping the issue
> gets looked at or even tested by other users. But from Sun's end,
> don't expect ISV's to certify your platform if they spend months
> getting what should be a trivial issue even some attention, let
> alone fixed. I don't mean for that to sound harsh, but thats just
> how it is.
>
> Thanks again for the insight =]
>
> Andrew
> [Message sent by forum member 'areplogle' (areplogle)]
>
> http://forums.java.net/jive/thread.jspa?messageID=277617
>
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