I agree, this team is extremely focused in helping its users.
....
And, I hate to sound like a sales person but Sun does have to pay the
salaries of many people in this team, so, putting my Sun hat on...
For those extra-hard to track cases, Sun will sell you commercial
support [1]. And the commercial support includes access to the
sustaining releases [2] in-between public releases where important bug
fixes are incorporated and go through full testing.
[1]
http://globalspecials.sun.com/servlet/ControllerServlet?Action=DisplayPage&Env=BASE&Locale=en_US&SiteID=sunstor&id=ProductDetailsPage&productID=81508900
[2]
http://blogs.sun.com/theaquarium/entry/glassfish_v2_support_how_it
....
Now back to our regular program... :-)
- eduard/o
glassfish_at_javadesktop.org wrote:
> I just started posting questions to this forum recently, having just started to dig into Glassfish not long before that.
>
> I just have to say that I am [i]very[/i] impressed by the responsiveness of those on the forum, most especially but not limited to the folk from Sun.
>
> Every question or issue I've raised, however unusual, has been pursued to a good resolution in seemingly no time at all. This beats the support I've seen from both commercial vendors and various other open source communities hands-down.
> [Message sent by forum member 'jess_holle' (jess_holle)]
>
> http://forums.java.net/jive/thread.jspa?messageID=242250
>
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