Hi Judy,
Thanks for all your efforts!!
The installation guide clearly says(Which I had not read before
installing :-D ) :
*
For supported operating systems *except* Mac OS X, the minimum
required version is 1.6.0_17.
*
For the Mac OS X operating system, the minimum required version is
1.6.0_15.
However, a trouble shooting guide might definitely help!!
regards
sid
Judy Tang wrote:
> Hi Siddesh, Rishard, Anissa, Thank you all for the discussion and help
> with each other. Two things I am thinking
> on how we can avoid these kind questions from users to save the money
> on customer calls.
>
> (1) JDK version, how we can give user a hint it could be the JDK
> version caused issue. I know it is hard, since
> JDK version issue can break in many places and showing all different
> symptoms. May be a common error handling
> routine can be called to give user a list of possible causes, JDK
> version being one in the list ?
>
> (2) Wrong server version is used as Anissa pointer out. This happens
> often. Suggestion is also as above to list it out.
>
> May be it is hard to implementing all these in the code, may be our
> trouble shooting guide should have a big bold
> section to list out most common error users run into? May be it is
> already there?
>
> Thanks,
> Judy
>
> siddesh.kamath_at_sun.com wrote:
>> Thanks a lot for all the replies!!
>> The problem was indeed with JDK...I was using JDK1.6_01...updated to
>> jdk1.6_17 and now it rocks!!
>>
>> regards
>> sid
>>
>> Richard Kolb wrote:
>>>
>>> Hi Siddesh
>>>
>>> 2009/12/21 siddesh.kamath_at_sun.com <mailto:siddesh.kamath_at_sun.com>
>>> <Siddesh.Kamath_at_sun.com <mailto:Siddesh.Kamath_at_sun.com>>
>>>
>>> Thanks a lot for replying.
>>>
>>>
>>> No problem
>>>
>>>
>>>
>>> Yes, I get it every time I hit localhost:4848 and the admin
>>> console never comes up.
>>>
>>> No, I checked the disk space/quota too. Its fine.
>>>
>>>
>>> Hmmm...
>>> What I know about Solaris can be used to scare small children :)
>>>
>>> Just tested on my :
>>> SunOS 5.10 Generic_137138-09 i86pc i386 i86pc
>>> And it works.
>>>
>>> Did you check your Java version ?
>>> You would want 1.6.0_16 at least
>>>
>>> My last guess is the zip is corrupt.
>>>
>>> regards
>>> Richard.
>>>
>>>
>>
>>
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