Accelerator integration architecture

OCI F(n) contains the majority of the remote configuration for both the AR application and its integrations with other systems. The AR application uses OCI F(n) functions directly (until the OCI API gateway is made available).

Here’s what it all does:

  • Gets demo specific configurations, such as what service application (Engagement Cloud or Service Cloud) to use for service requests.

  • Pulls device and message IoT data for the device from IoT Cloud Service.

  • Submits service requests about the device to either Engagement Cloud or Service Cloud.

  • Retrieves knowledge content from a knowledge base.