quality@glassfish.java.net

Re: (IMPORTANT) please follow bug filing procedure

From: Judy Tang <Judy.J.Tang_at_Sun.COM>
Date: Fri, 17 Apr 2009 02:04:44 -0700

Thanks Anissa and Manfred. It is this kind helpful spirit pull
community together.

I got email from one student and he said his team will do DB testing by
using Admin GUI
to connect to different databases, let's give this team a big hand :-)

Judy

Manfred Riem wrote:
>
> Way to go! Always nice to see a community coming together. Hopefully
> I’ll have some more
>
> time in the next couple of weeks to once again concentrate on some
> testing ;)
>
>
>
> Manfred
>
>
>
> *From:* Anissa.Lam_at_Sun.COM [mailto:Anissa.Lam_at_Sun.COM]
> *Sent:* Thursday, April 16, 2009 10:01 PM
> *To:* quality_at_glassfish.dev.java.net
> *Subject:* Re: (IMPORTANT) please follow bug filing procedure
>
>
>
> Hi Judy,
>
> Thanks very much for communicating developers' concern to SJSU class
> and coming up with guidelines to improve the process. Even though
> there may be frustration, we understand that students are spending
> their valuable times too. As this is the first time we setup such a
> program, lets work together and learn together. :)
>
> Thanks
> Anissa.
>
> Judy Tang wrote:
>
> I talked with SJSU Professor Gao who has been very supportive. And we
> agreed on the following:
>
> Students will use school bug system to report bugs found by negative
> testing. If students find
> P1/P2 bug from positive testing, they will send email to GlassFish
> quality alias, SQE and developer
> will let them know to log a bug or not. We really like to see those
> good P1/P2 bugs filed by
> students and we like to encourage students to test deeper and wider to
> find those good bugs.
>
> I have also communicated with a few students to point out those
> dup/invalid bugs to them, they
> are very welcome to my input and they are working on to improve. It
> is true that we don't
> have a very good way to query for dup bugs, one area to improve.
>
> As always we appreciate students/community testing GlassFish very much
> ! A good communication
> is the key to make the community testing working. We welcome your
> valuable input :-)
>
> Thanks,
> Judy
>
> Judy Tang wrote:
>
> Thanks Snjezana and Anissa for the valuable input. And thanks Manfred
> for the suggestion.
>
> To encourage students learning at the same time not introducing
> dup/invalid bugs to the system,
> I would like students to do the following:
>
> (1) Please do not file negative test bugs in Admin GUI, Installer,
> Update tool since most cases are
> already reported and when developer fix one place, they most likely
> will take care of the
> same situation for other places, some time the fix in one place will
> address other cases. Just to give
> you an example last night and this morning Yifeng and Anissa processed
> more than 70 dup/invalid
> bugs. This need to stop !
>
> (2) Please try more main functional/positive end to end testing, when
> you see any issue, please send
> email to quality alias first, SQE and developer will evaluate the
> issue and let you know a bug
> is needed or not.
>
> It is first time we have so many students testing GlassFish, we are
> very happy to have
> you here to learn and to help, because this is first time, we also
> have a lot lesson to learn together on how
> to handling dup/invalid bugs. We will keep improving. With your help
> we will :-)
>
> Thanks,
> Judy
>
>
>
> Manfred Riem wrote:
>
> Hi there,
>
> Maybe the professor should assign a team lead that files
> the bugs. So no filing before the team lead has collected
> them?
>
> Manfred
>
>
>
> -------- Original Message --------
>
> Subject: Re: (IMPORTANT) please follow bug filing procedure
>
> From: Anissa Lam <Anissa.Lam_at_Sun.COM> <mailto:Anissa.Lam_at_Sun.COM>
>
> Date: Thu, April 16, 2009 1:59 pm
>
> To: quality_at_glassfish.dev.java.net <mailto:quality_at_glassfish.dev.java.net>
>
>
>
>
>
> I second that.
>
>
>
> Please use your common sense when filing bugs.
>
>
>
> Last night, a student filed 43 Admin GUI issues, all of them are
>
> either duplicate, no clear description of what is wrong, not
>
> reproducible or invalid. It takes both QA and Eng. hours to clean
>
> that up late last night, only to find yet another similar batch come in.
>
> Judy has send several guidelines and there are umbrella bug available
>
> for adding comments. PLEASE follow the guidelines.
>
>
>
> thanks
>
> Anissa.
>
>
>
>
>
> Snjezana Sevo-Zenzerovic wrote:
>
>
>
> Plea from frustrated and swamped GF engineer:
>
>
>
> * Please go through existing bug list before filing your issue. Time I
>
> am spending evaluating and closing issues which are very obvious
>
> duplicates of existing issues could be much better used fixing some of
>
> genuine issues.
>
> * Consider filing umbrella bugs for similar issues or issues that are
>
> likely to have the same root cause. For instance, if you cannot
>
> install several packages from Admin GUI, you don't have to file
>
> separate issue for each one of them.
>
>
>
> Thank you.
>
>
>
>
>
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