Jamey,
We have contacted Bobby by phone and e-mail to do a walk-through with
Brian Noble and myself of the results he is getting. We do not currently understand
some aspects of the error message he was getting.
Bobby has not responded. It may be that he has left for the weekend.
We are working directly one-on-one with serveral other users who appear to
have experienced the same problem to collect more information. These include
Khrisna Gadepalli and Kohsuke Kawaguchi.
We have also received some very useful input from Russ Tremain. Again, thanks
Russ.
I would like to encourage Terena to escalate the issues in the normal channels.
These are designed to provide a quick response and will put her directly in contact
with support staff and assist us in preventing bottlenecking the folks doing the
troubleshooting.
Here is the escalation procedure we have published:
Escalation Procedure for P1 Issues
---------------------------------------------
Report problems following the paths below. On the weekend, call rather than e-mail
to get a quick response. We do not monitor the support e-mail alias, web support or
Salesforce.com from 6:00 pm Friday to 6:00 am Monday, so using the telephone is
quickest. For P1 outages, use words like "P1", "outage", "repository down" to convey
the P1 nature of the problem.
Four paths to Report Problems:
----------------------------------------
1. Web:
http://www.collab.net/support/login.html
2. Phone: (standard phone numbers 24x7)
800-211-3047 (US) or 650-228-2561 (Int'l)
3. Salesforce.com: for case entry 24x7
(monitored 24x5 for Sun: Mon 6 am - Fri 6pm PDT)
http://www.collab.net/support/login.html
4. E-mail:
cnsupport_at_collab.net
Fast Path for Weekend Escalations
---------------------------------------------
Primary Weekend On-Call 04/06/07
Kavitha Jayakumar
(must call after Fri 6pm - Sun 6pm PDT)
800-211-3047
cnsupport_at_collab.net
Escalation contact 7am-7pm PDT 24x7
Michael Lavoie
mlavoie_at_collab.net
650-228-2532 Desk
(650) 533-7264 Mobile
Escalation contact 7pm-7am PDT 24x7
Mohan
mohan_at_collab.net
650-228-3990 Desk
91-98-4095-9999 Mobile
Additional escalation backup help
-----------------------------------------
Shilpa Vora
svora_at_collab.net
650-228-2628 Desk
917-488-9262 Mobile
Jim Wright
jwright_at_collab.net
650-228-2624 Desk
510-499-4135 Mobile
Regards,
Jim
--------------
Jim Wright
Developer Network Community Facilitator
CollabNet, Inc.; 8000 Marina Blvd., Suite 600
Brisbane, California 94005-1865, USA
Ph: +1 650 228-2500, Cell: +1 510 499-4135
jwright_at_collab.net
________________________________
From: Jamey Wood [mailto:Jamey.Wood_at_sun.com]
Sent: Fri 4/6/2007 3:12 PM
To: Jim Wright; Gary Thompson; padmar_at_dev.java.net
Cc: Carla Mott; Shreedhar Ganapathy; Russ Tremain; java.net-interest_at_sun.com; Robert.Bissett_at_sun.com; Kedar.Mhaswade_at_sun.com; Terena.Chinnfujii_at_sun.com; Dinesh Patil
Subject: Re: Glassfish CVS Availability [was: RE: can anyone access cvs since upgrade?]
One more report that this is still happening...
Could we please get some kind of status update?
Thanks,
Jamey
Jamey Wood wrote:
> And another...
>
> Jamey Wood wrote:
>> One more report of ongoing CVS issues (attached)...
>>
>> --Jamey
>>
>> Jamey Wood wrote:
>>> I'm attaching another report of continuing intermittent CVS problems
>>> from Bobby Bissett.
>>>
>>> Thanks,
>>> Jamey
>>>
>>> Jim Wright wrote:
>>>> Folks,
>>>>
>>>> I am sorry that your team is having difficulties with CVS.
>>>>
>>>> We are aware of the problem:
>>>>
>>>> * Escalated to me at 6 pm yesterday
>>>> * Responded to Shreedhar a little after 7 pm
>>>> * Spoke with Russ Tremain a little after 8 pm
>>>> * Russ submitted a P1 ticket on Issue Tracker (thanks Russ) *
>>>> Padma (Chennai) could not replicate and requested additional
>>>> information (~10:30 am)
>>>> * Padma (Chennai) requested user verification of repo
>>>> availability (~3:30 am)
>>>>
>>>> Currently we are awaiting verfication by the Glassfish team of the
>>>> availability of repo.
>>>>
>>>> If the repo is not available, then we will need more information.
>>>> Call me. I will be
>>>> happy to sit with a Bay Area member of the Glassfish team to
>>>> replicate the problem
>>>> and capture the information needed to troubleshoot it. We should do
>>>> this today.
>>>> Tell me where and when. I am available to physically meet after my
>>>> morning meetings end (from 10:45 am PDT).
>>>>
>>>> Be aware that CVS has been upgraded from 1.11.x to 1.12.x.
>>>>
>>>> Regards,
>>>>
>>>> Jim
>>>
>>> ------------------------------------------------------------------------
>>>
>>>
>>> Subject:
>>> Re: Java.net Upgrade Complete:GlassFish and related sites up
>>> From:
>>> Bobby Bissett - Javasoft <Robert.Bissett_at_sun.com>
>>> Date:
>>> Fri, 06 Apr 2007 12:17:02 -0400
>>> To:
>>> dev_at_glassfish.dev.java.net
>>>
>>> To:
>>> dev_at_glassfish.dev.java.net
>>> CC:
>>> Jamey Wood <Jamey.Wood_at_sun.com>
>>>
>>>
>>>> The java.net upgrade was completed last evening and the project web
>>>> sites were accessible but CVS access problems were reported for
>>>> GlassFish, Shoal, Ajax and Blueprints projects. At this point, this
>>>> seems to have been resolved but if you face such issues, please
>>>> respond here.
>>>
>>> I'm getting intermittent problems. I can check out for a while, then
>>> it fails with:
>>>
>>> Checking out from source: connector-api
>>> Using cvs passfile: /home/bbissett/.cvspass
>>> cvs [checkout aborted]: unrecognized auth response from
>>> java-net-cvs: cvs pserver: Invalid reply from auth server (8103)
>>> looking for (bbisse
>>> tt)
>>>
>>> Or it fails with:
>>>
>>> cvs checkout: Updating
>>> glassfish/appserv-webtier/src/java/org/apache/tomcat/util/threads/res
>>> Checking out from source: webtier-extensions
>>> Using cvs passfile: /home/bbissett/.cvspass
>>> cvs [checkout aborted]: unrecognized auth response from
>>> java-net-cvs: cvs pserver: Invalid reply from auth server (25130)
>>> looking for (bbiss
>>> ett)
>>> [...]
>>>
>>> Any ideas? So I'm trying checkout over and over hoping I eventually
>>> get everything.
>>>
>>> Thanks,
>>> Bobby
>>
>
>
> ------------------------------------------------------------------------
>
> Subject:
> Re: Java.net Upgrade Complete:GlassFish and related sites up
> From:
> Terena Chinn-Fujii <Terena.Chinnfujii_at_Sun.COM>
> Date:
> Fri, 06 Apr 2007 10:01:30 -0700
> To:
> Shreedhar Ganapathy <Shreedhar.Ganapathy_at_Sun.COM>
>
> To:
> Shreedhar Ganapathy <Shreedhar.Ganapathy_at_Sun.COM>
> CC:
> Jamey Wood <Jamey.Wood_at_sun.com>, dev_at_glassfish.dev.java.net
>
>
> Hi Shreedhar,
>
> The RE nightly builds (for the Trunk and Beta 2 branch) are showing the
> following error during checkout:
>
> [cvs] cvs checkout: Invalid reply from auth server (userid) looking
> for (/cvs/glassfish/admin-cli)
> [cvs] cvs [checkout aborted]: received broken pipe signal
> [cvs] cvs checkout: Invalid reply from auth server (userid) looking
> for (DONE)
>
> I'm showing this for all platforms that I build on: Solaris Sparc,
> Solaris X86, Windows,
> Mac OS X and Linux.
>
> Thanks,
> Terena
>
>
>
> Shreedhar Ganapathy wrote:
>> The java.net upgrade was completed last evening and the project web
>> sites were accessible but CVS access problems were reported for
>> GlassFish, Shoal, Ajax and Blueprints projects. At this point, this
>> seems to have been resolved but if you face such issues, please
>> respond here.
>>
>> regards
>> Shreedhar
>>
>> ---------------------------------------------------------------------
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>>
>