PreviousNext JavaScript must be enabled to correctly display this content
  • Title and Copyright Information
  • Preface
  • 1 What’s New in This Release
    • What’s New in Siebel eSales Administration Guide, Siebel CRM 20.1 Update
    • What’s New in Siebel eSales Administration Guide, Siebel CRM 19.1 Update
  • 2 Siebel eSales Overview
    • Siebel eSales Overview
    • About Siebel eSales
    • The Siebel eSales Web Site
  • 3 Setting Up Siebel eSales
    • Setting Up Siebel eSales
    • Process of Setting Up Siebel eSales
    • Installing Siebel Business Applications
    • Setting Up Order Management for Siebel eSales
    • Customizing the eSales User Interface
      • Creating Unstructured Content for the eSales Web Site
    • Creating Multilingual eSales Web Sites
    • Controlling User Access to the eSales Web Site
      • Setting Up Default Responsibilities and User Types for eSales
      • Defining Access Groups
      • Setting Up Price Lists for Siebel eSales
        • Finding the Row ID of a Price List
        • Setting the Default Price List
    • Configuring Siebel eSales
    • Setting Up Personalization for Siebel eSales
    • Setting Up Shipping Charge Calculations for Siebel eSales
      • Shipping Calculation Process Workflow
      • Business Services
      • Integration Objects
      • Business Service Scripts
      • Modifying Shipping Charge Calculations
    • Encrypting Credit Card Data with RC2 Encryption
    • Customizing Email Notifications for Siebel eSales
      • Setting Up Communications Driver Profiles
      • Modifying Email Workflows
      • Modifying Email Templates
    • Activating Workflows for Siebel eSales
  • 4 Integrating Siebel eSales with Third-Party Payment Applications
    • Integrating Siebel eSales with Third-Party Payment Applications
    • Installing CyberSource Software
    • Enabling Credit Card Transactions with CyberSource
    • CyberSource Integration with Siebel eSales
      • Credit Card Transaction Service Business Service
        • Business Service Methods
        • Business Service User Properties
      • Integration Objects
        • Configuration
        • Authorization
        • Settle (Charge)
        • Authorize and Settle (AuthCharge)
        • Refund
      • Data Maps
      • CyberSource Adapter Service Business Service
      • Address Verification with CyberSource
    • Customizing Cybersource Integration
      • Modifying the Scripts in the CyberSource Adapter Service
      • Passing Data from Other Fields in the Siebel Database
      • Passing Data from Fields Not in the Siebel Database
      • Calling the Credit Card Transaction Service from Other Places in Siebel eSales
      • Calling the Credit Card Transaction Service from Other Business Components
      • Using Other Third-Party Payment Applications
  • 5 Integrating Siebel eSales with Third-Party Shipment Tracking Applications
    • Integrating Siebel eSales with Third-Party Shipment Tracking Applications
    • About Shipment Tracking Applications
    • Process of Setting Up Shipment Tracking
      • Setting the Shipment Tracking-Package Tracking User Properties
      • Verifying the External Shipment Tracking ASI User Properties
      • Configuring Web Services for Shipment Tracking
      • Extending Returned Data for Shipment Tracking
      • Changing the Package Sorting Order
      • Turning Off Package Sorting
  • 6 Administering Siebel eSales
    • Administering Siebel eSales
    • Setting Quote Expiration Dates
    • Managing Anonymous Shopping Carts
      • Setting the Age for Anonymous Quotes Deletion
    • About Setting Up Customer Accounts
      • About Allowing Accounts and Contacts to Use Purchase Orders
      • Allowing Contacts to Use Purchase Orders
    • Modifying Credit Card Charges
      • Reversing Charges
      • Querying For Transactions With Error Messages
  • 7 Siebel eSales Shopping Cart
    • Siebel eSales Shopping Cart
    • About eSales Shopping Cart
    • Quote Types in Siebel eSales
    • Shopping Service Business Service
      • Customizing the Shopping Service
      • Shopping Service Business Service Methods
    • Run-Time Events in Siebel eSales
    • Object Manager Support for Shopping Cart
      • Viewing Default Object Manager Parameters
      • Modifying Object Manager Parameters in the Web Client
      • Modifying Object Manager Parameters in the Mobile Web Client
  • 8 Siebel eSales Workflow Reference
    • Siebel eSales Workflow Reference
    • About Siebel eSales Workflows
    • Activating Siebel eSales Workflows
      • Siebel eSales Quote and Template Workflows
      • eSales - Edit Quote Process
      • eSales - Order Quote Process
      • eSales - Reprice Process
      • eSales - Save Cart Process
      • eSales - Add To Template Process
      • eSales - Delete Old Anonymous Quotes
    • Siebel eSales Checkout Workflows
      • SS Start Checkout Process
      • Credit Check - Quotes (eSales)
      • eSales - Enter Shipping Details Process
      • SS Save Shipping Address Details Process
      • eSales - Enter Payment Details Process
      • SS Save Payment Details Process
      • eSales - Complete Checkout Process
      • eSales - Authorize Order Process
      • SS Authorize Order Process
      • eSales - Save Credit Card
      • SS Set Shipping Checkout Mode Process
      • eSales - Save Shipping Address
      • eSales - Save Account Shipping Address
      • eSales - Set Primary Account Address
      • eSales - Setting PO Status
      • eSales - Current User Type
      • SS Change Checkout Contact Detail Process
      • SS Cancel Checkout Process
    • Siebel eSales Notification Workflows
    • Siebel eSales Purchase Approval Workflows
      • eSales - Approve Order Process
      • eSales - Reject Order Process
    • Siebel eSales Order Modification Workflows
      • eSales - Cancel Order Process
      • eSales - Modify Order Process
      • eSales - Reorder Process
    • Siebel eSales Error Message and View Display Workflows
      • eSales - Display Error Process
      • eSales - Login View
      • eSales - Order Confirmation View
      • SS Order Confirmation View Process
      • eSales - Shopping Cart View
    • Auction Workflow
      • eSales - Silent Authorize Order Process
  • 9 Shopping Service Methods Reference
    • Shopping Service Methods Reference
    • About the Shopping Service Business Service
    • Siebel eSales User Action Methods
      • AddItem Method
      • AddToCart Method
        • Preconditions for Calling the AddToCart Method
        • Arguments for the Add To Cart Method
        • Pseudo-Algorithm for AddToCart
        • Pseudo-Algorithm for DefaultAddToCart
        • Pseudo-Algorithm for PostAddToCart
      • AddToFavoriteList Method
        • Preconditions for Calling the AddToFavoriteList Method
        • Arguments for the AddToFavoriteList Method
        • Pseudo-Algorithm for AddToFavoriteList
      • SetShoppingCart Method
        • Preconditions for Calling the SetShoppingCart Method
        • Arguments for the SetShoppingCart Method
        • Pseudo-Algorithm for SetShoppingCart
      • SetApplicationName Method
        • Preconditions for Calling the SetApplicationName Method
        • Arguments for the SetApplicationName Method
        • Pseudo-Algorithm for SetApplicationName
      • SetShoppingCartInfoChanged Method
        • Preconditions for Calling the SetShoppingCartInfoChanged Method
        • Arguments for the SetShoppingCartInfoChanged Method
        • Pseudo-Algorithm for SetShoppingCartInfoChanged
      • GetCartInfo Method
        • Preconditions for Calling the GetCartInfo Method
        • Arguments for the GetCartInfo Method
        • Pseudo-Algorithm for GetCartInfo
      • OrderTemplate Method
        • Preconditions for Calling the OrderTemplate Method
        • Arguments for the OrderTemplate Method
        • Pseudo-Algorithm for OrderTemplate
    • Siebel eSales Workflow Methods
      • SaveCartAsTemplate Method
        • Preconditions for Calling the SaveCartAsTemplate Method
        • Arguments for the SaveCartAsTemplate Method
        • Pseudo-Algorithm for SaveCartAsTemplate
      • SaveCartAsQuote Method
        • Preconditions for Calling the SaveCartAsQuote Method
        • Arguments for the SaveCartAsQuote Method
        • Pseudo-Algorithm for SaveCartAsQuote
      • DiscardCart Method
        • Preconditions for Calling the DiscardCart Method
        • Arguments for the DiscardCart Method
        • Pseudo-Algorithm for DiscardCart
      • OrderQuote Method
        • Preconditions for Calling the OrderQuote Method
        • Arguments for the OrderQuote Method
        • Pseudo-Algorithm for OrderQuote
      • ValidQuote Method
        • Preconditions for Calling the ValidQuote Method
        • Arguments for the ValidQuote Method
        • Pseudo-Algorithm for ValidQuote
      • RemoveInvalidItems Method
        • Preconditions for Calling the RemoveInvalidItems Method
        • Arguments for the RemoveInvalidItems Method
        • Pseudo-Algorithm for RemoveInvalidItems
      • CreateOrder Method
        • Preconditions for Calling the CreateOrder Method
        • Arguments for the CreateOrder Method
        • Pseudo-Algorithm for CreateOrder
      • Reorder Method
        • Preconditions for Calling the Reorder Method
        • Arguments for the Reorder Method
        • Pseudo-Algorithm for Reorder
      • GetShoppingCartStatus Method
        • Preconditions for Calling the GetShoppingCartStatus Method
        • Arguments for the GetShoppingCartStatus Method
        • Pseudo-Algorithm for GetShoppingCartStatus
      • MoveToCart Method
        • Preconditions for Calling the MoveToCart Method
        • Arguments for the MoveToCart Method
        • Pseudo-Algorithm for MoveToCart
      • RepriceQuote Method
        • Preconditions for Calling the RepriceQuote Method
        • Arguments for the RepriceQuote Method
        • Pseudo-Algorithm for RepriceQuote
      • SelectPrimary Method
        • Preconditions for Calling the SelectPrimary Method
        • Arguments for the SelectPrimary Method
        • Pseudo-Algorithm for SelectPrimary
      • SetBusCompFields Method
        • Preconditions for Calling the SetBusCompFields Method
        • Arguments for the SetBusCompFields Method
        • Pseudo-Algorithm for SetBusCompFields
      • ValidatePayment Method
        • Preconditions for Calling the ValidatePayment Method
        • Arguments for the ValidatePayment Method
        • Pseudo-Algorithm for ValidatePayment
      • ValidateAddress Method
        • Preconditions for Calling the ValidateAddress Method
        • Arguments for the ValidateAddress Method
        • Pseudo-Algorithm for ValidateAddress
      • SetPendingRequest Method