• Title and Copyright Information
• Preface
• 1 Whats New in This Release
  • Whats New in This Release
• 2 Overview of Siebel Workflow
  • Overview of Siebel Workflow
  • About Siebel Workflow
    • Business Requirements that Siebel Workflow can Meet
    • Technologies that Siebel CRM Uses to Automate Business Processes
    • About Using Workflows in Workspaces
    • About Invoking Workflows
    • Restricting Client Access to Workflows
  • About Workflow Processes
    • Scenario that Resolves Service Requests
  • About Workflow Policies
  • About Using this Book
    • How this Book Describes Objects
    • How this Book Describes Relationships Between Objects
    • Getting Help from Oracle
• 3 Siebel Workflow Process Architecture
  • Siebel Workflow Process Architecture
  • Siebel Workflow Process Runtime Architecture
    • Server Request Broker Server Component
    • Workflow Process Manager Server Component
    • How the Business Service Determines Where the Workflow Process Runs
    • How the Workflow Process Runs in the Workflow Process Manager Server Component
    • Components of the Workflow Management Server Component Group
  • Object Hierarchy That Workflow Processes Use
  • About Developing a Workflow Process
  • About Using the Process Simulator
  • About Activating a Workflow Process
• 4 Developing Workflow Processes
  • Developing Workflow Processes
  • Roadmap for Developing Workflow Processes
  • Process of Analyzing Business Requirements
    • Gathering Information for Planning a Workflow Process
    • Identifying Business Process Actions
    • Identifying an Automation Solution
  • Process of Planning Workflow Processes
    • Determining How to Start a Workflow Process
      • Using a Workflow Policy to Start the Workflow Process
      • Using an Event to Start the Workflow Process
      • Using a Script to Start the Workflow Process
      • Configurations That Start a Workflow Process
    • Determining the Workflow Process Decision Logic
      • Using Decision Conditions with a Decision Step
    • Determining Workflow Process Actions
      • Data Manipulation in a Workflow Process
      • Uses and Limitations of Workflow Process Actions
      • Using the Business Service Step
      • Using the Siebel Operation Step
    • Determining Error Handling
    • Examining Seed Workflow Processes
  • Job Roles Used to Develop a Workflow Process
• 5 Using the Siebel Workflow Process Development Environment
  • Using the Siebel Workflow Process Development Environment
  • Using the Process Designer
    • Viewing All Workflow Process/Task Steps in the Web Tools Workflow Process/Task Editor
    • Modifying a Workflow Process
    • Data that a Workflow Process Can Access During Configuration
  • Validating a Workflow Process
  • Deploying a Workflow Process
• 6 Creating a Workflow Process
  • Creating a Workflow Process
  • Creating a Workflow Process Object Definition
  • Defining the Primary Business Component
  • Diagramming a Workflow Process
  • Adding or Removing a Connector Point
• 7 Adding Workflow Process Steps
  • Adding Workflow Process Steps
  • About Step Types
  • Naming a Workflow Process Step or a Process Property
  • Editing a Workflow Process
  • Adding a Start Step
  • Adding a Business Service Step
    • Using the Pass By Reference Feature with a Business Service
    • How a Business Service Calls a Shell Script
  • Adding a Decision Point
  • Adding a Sub Process Step
    • Adding an Input Argument on a Sub Process Step
    • Using the Pass By Reference Feature with a Sub Process
  • Adding a Siebel Operation Step
    • Using a Siebel Operation Step to Update a Process Property
    • Using a Siebel Operation Step with the Object Id Process Property
    • Using a Siebel Operation Step with the Upsert Operation
    • Configuring the Operation Property
    • Using a Siebel Operation Step with a Search Specification
      • Adding a Literal Search Specification
      • Referencing a Business Component Field in a Search Specification
      • Using Compound Expressions and Substitutions in a Search Specification
    • Using a Siebel Operation Step to Update a Field That References a Multi-Value Group
    • Using a Siebel Operation Step with a Calculated Field
    • Using a Siebel Operation Step to Traverse a Record Set
      • Stopping a Traverse a Record Set Operation
      • Counting the Number of Records Siebel CRM Gets or Updates
    • How Siebel Operations and Workflow Policy Programs Use Different Object Layers
  • Adding a Task Step
  • Adding a User Interact Step
    • User Interact Step Behavior
    • User Interact Step Restrictions
    • Defining a Runtime Event for a User Interact Step
    • Configuring a User Interact Step to Set a View Name
  • Adding a Wait Step
    • Resuming a 7.0 Workflow Process
    • Setting the Processing Mode Property of a Wait Step
  • Adding a Stop Step
    • How Siebel CRM Handles the Stop Step
    • Calling a Workflow Process that Includes a Stop Step
    • Defining a Custom Error Message on a Stop Step
  • Adding an End Step
  • Differences Between the End Step and the Stop Step
  • Adding a Workflow Process Connector
  • Defining a Property for a Workflow Process Step
• 8 Manipulating Data in a Workflow Process
  • Manipulating Data in a Workflow Process
  • Using Process Properties
    • Overview of the Process Property
      • Process Property and the Property Set
      • How Siebel CRM Sets the Starting Value of a Process Property
      • How Siebel CRM Sets the Ending Value of a Process Property
    • Arguments That You Can Define for a Process Property
      • Input Arguments of the Business Service Step, Sub Process Step, and Wait Step
      • Output Arguments of the Business Service Step, Sub Process Step, and Siebel Operation Step
      • Process Properties of the Business Service Step
    • Using the Multi Value Property Window
      • Viewing a Process Property in the MVPW
      • Viewing a Step Argument in the MVPW
      • Defining a Step Argument in the MVPW
    • Using Predefined Process Properties
      • Runtime Event Behavior
      • Changing the Active Row in a Workflow Process Step
      • Using the In/Out Process Property
      • Running a Workflow Process to Avoid a Response Data Insert
    • Defining a Custom Process Property
    • Using Process Properties to Manipulate Data
      • Passing a Process Property In and Out of a Workflow Process Step
      • Passing a Process Property by Reference
      • Passing Data Through a Process Property to an Error-Workflow Process
      • Concatenating a Process Property
      • Referencing a Process Property
      • Externalizing Workflow Properties
  • Passing Data to and from a Workflow Process
    • Passing Values to a Workflow Process
    • Passing Values from a Workflow Process
    • Passing a Constant from a Workflow Policy Action to a Workflow Process
    • Examples Scripts That Pass Data to and from a Workflow Process
      • Using a Script to Start a Workflow Process and Create an Input Property Set
      • Using a Script to Create Property Sets, Set Values in PS, Add Child PS, and Call BS with InputPS
      • Using a Script to Access Parameters for a Workflow Process
  • Configuring Decision Conditions for a Workflow Process
    • Configuring a Decision Condition
      • Viewing an Example of a Decision Condition
      • Adding a Branch Connector
      • Creating a Decision Condition on a Branch Connector
      • Adding Multiple Branches to a Single Workflow Process Step
      • Using Parallel Processing in a Workflow Process
    • Configuring Fields in the Compose Condition Criteria Dialog Box
    • Configuring Expressions in the Expression Builder
      • Using Compare To Options
      • Using Simple Comparison Operations
      • Using Iterative Comparison Operations
        • All Must Match Operation
        • This Must Match Operation
        • None Can Match Operation
        • One Must Match Operation
        • Other Iterative Comparison Operators
      • Using Substitution Variables in an Expression
        • Referencing a Business Component Field You
        • Example of Using an Expression to Compare Values
  • Accessing Data from a Runtime Event in a Workflow Process
  • Using the Timestamp
• 9 Testing a Workflow Process
  • Testing a Workflow Process
  • About the Testing Tools
    • Validate Tool
    • Process Simulator
    • Event Logs
  • Process of Testing a Workflow Process
  • Validating the Workflow Process
  • Using the Process Simulator
    • About Simulating an Interactive Workflow Process
    • Guidelines for Using the Process Simulator
    • Using the Watch Window in the Process Simulator
    • Using the Process Simulator with Different Workflow Modes
    • Using the Process Simulator with a Server Component
    • Using the Process Simulator to Start a Workflow Process
    • Preparing to Use the Process Simulator
    • Preparing the Process Simulator for Use with a Script
    • Consequence of Pausing the Process Simulator in DR
  • Troubleshooting Validation and Simulation Problems
    • Troubleshooting Problems That Occur During Validation
    • Troubleshooting Problems That Occur During Simulation
• 10 Administering a Workflow Process
  • Administering a Workflow Process
  • Managing a Workflow Process
    • Viewing Runtime Instances of a Workflow Process
    • Administering Workflow Process Instances
    • Stopping a Workflow Process Instance
    • Stopping a Workflow Process Instance with a Script
    • Removing a Workflow Process Instance from Workflow Instance Monitor
    • Removing a Workflow Process Instance from Workflow Instance Admin
    • Removing a Workflow Process from the Runtime Environment
    • Delivering a Workflow Process
    • Deploying a Workflow Process as a Web Service
  • Monitoring a Workflow Process
    • Setting Monitoring Levels for a Workflow Process
      • Setting the Monitoring Level Parameter
      • Guidelines for Setting the Monitoring Level
      • Monitoring Level and Compatibility with the 7.0 Workflow Process
      • Monitoring Workflow Process Instances
    • Monitoring Levels for Tracing and the Event Log
    • Increasing Tracing Levels for Server Components of the Workflow Management Server
    • Collecting Data About the Workflow Process Properties
    • Collecting Timing Data
    • Collecting Data About System Behavior and Server Component Behavior
    • Deploying a Workflow Process to Siebel Mobile Web Client
      • Testing Routing Behavior with Full Copy Nodes
      • Using a Runtime Event with a Mobile Client
      • Notifying Mobile Users Who Are Not Synchronized
  • Diagnosing a Failed Workflow Process
    • Diagnosing a Failed Workflow Process in a Production Environment
      • Using the Business Service Simulator to Diagnose a Workflow Process
      • Avoiding Excessive Records in the S_WF_PROP_VAL Table
    • Troubleshooting Problems That Occur When a Workflow Process Runs
  • Recovering a Workflow Process
    • About the Workflow Recovery Manager
    • Architecture of the Workflow Recovery Manager
    • Using the Workflow Recovery Manager
      • Enabling the Workflow Recovery Manager
      • Preparing to Test the Workflow Recovery Manager
    • Recovering Workflow Process Instances
      • Automatically Recovering a Workflow Process Instance
      • Manually Recovering a Workflow Process Instance
      • How Call Depth Affects Resuming a Workflow Process
    • Guidelines for Recovering a Workflow Process
  • Upgrading a Workflow Process
• 11 Configuring a Workflow Process
  • Configuring a Workflow Process
  • Setting the Workflow Mode Property
    • Types of Workflow Process Modes
      • About the Service Workflow Process
      • About the Interactive Workflow Process
        • Interactive Workflow Process in a UI Context
      • About the Long-Running Workflow Process
      • About the 7.0 Workflow Process
        • 7.0 Flow Usage
    • Options for the Workflow Process Mode Property
      • Workflow Process Mode Property Usage with Wait Step and User Interact Step
      • Workflow Process Mode Property Usage with Sub Process Step
    • Options for an Interactive Workflow Process
      • About the Synthetic Event
      • Synthetic Event Methods
      • Comparison of a Synthetic Event to a User Event
      • Forward and Backward Navigation Between Views
      • Guidelines for Configuring Backward Navigation
      • Configuring a Synthetic Event Button for Next and Back Events
      • Configuring a Synthetic Event Button for the Save Workflow Process Event
      • Configuring a Synthetic Event Button for the Resume Last Flow Event
      • Pausing and Resuming an Interactive Workflow Process
        • Persisting a Workflow Process
        • How Siebel CRM Uses the Cache of an Interactive Workflow Process That Is Paused
        • Event Handling with an Interactive Workflow Process That Is Paused
        • How Siebel CRM Handles an Interactive Workflow Process That it Cached
    • Options for a Long-Running Workflow Process
      • Defining a Sub Process that Assigns a Long-Running Workflow Process
      • Defining a Long-Running Workflow Process That Assigns a Task to a User
    • Enabling Workflow Process Persistence
      • How Persistence Works with Different Workflow Process Modes
      • Process Monitoring with Workflow Process Persistence
      • Enabling Persistence for a Workflow Process
  • Starting a Workflow Process
    • Starting a Workflow Process from a Workflow Policy
    • Starting a Workflow Process from a Runtime Event
      • Choosing Between a Runtime Event and a Workflow Policy
      • Comparison of Using a Runtime Event to a Using a Workflow Policy
      • Defining a Button That Starts a Workflow Process
      • Identifying a Workflow Process That a Runtime Event Starts
    • Starting a Workflow Process from a Business Service
      • Guidelines for Starting a Workflow Process from a Business Service
    • Starting a Workflow Process from Another Workflow Process
    • Starting a Workflow Process from the Workflow Process Manager
      • Remote Synchronous Processing
    • Starting a Workflow Process from the Application Object Manager
    • Starting a Workflow Process from a Script
      • Starting a Workflow Process from a Script in the Object Manager
      • Starting a Workflow Process from a Script That Sends Field Values to Process Properties
      • Using the Server Requests Business Service to Start a Workflow Process from a Script
    • Starting a Workflow Process from a Custom Toolbar
    • Other Configurations That Start a Workflow Process
    • Using the Business Integration Manager to Start a Workflow Process
  • Handling Errors
    • Using an Error Exception Connector to Handle Errors
    • Example of Error Exception Handling
    • Defining an Error Exception Connector to Handle an Update Conflict
    • Using a Stop Step to Handle Errors
    • Using an Error Workflow Process to Handle Errors
      • Benefits of Using an Error Workflow Process
      • How Siebel CRM Handles Errors
  • Configuring Events
    • Configuring Runtime Events
      • Using Runtime Events with a Long-Running Workflow Process
      • Using Runtime Events with a User Interact Step
      • Using Runtime Events in a Business Object Context
      • Defining a Runtime Event in a One-to-Many Relationship
      • Using a Runtime Event with the Updated By Field
      • Runtime Events That You Cannot Use to Start a Workflow Process
      • Using a Runtime Event More Than One Time
    • Configuring a User Event
      • Using the Workflow User Event Service Business Service to Create a User Event
      • Starting the Workflow User Event Service Business Service
      • Configuring a Long-Running Workflow Process to Wait for a User Event
  • Configuring Batch Processing
    • Configuring Batch Processing with a Search Specification
    • Configuring Batch Processing to Run Repeatedly at a Specific Interval
    • Configuring Batch Processing with Linked Fields
    • Configuring Batch Processing with a Custom Business Service
  • Configuring a Workflow Process for a Multilingual Environment
    • Using Literal Values in a Multilingual Environment
    • Using Expressions in a Multilingual Environment
    • Using Wait Steps with Global Time Calculations
      • Using a Time Zone Setting with a Wait Step
    • Using the Locale Code Parameter
• 12 Example Workflow Processes
  • Example Workflow Processes
  • Defining a Workflow Process That Creates an Activity for a Sales Representative
    • Creating the Workflow Process
    • Adding Steps and Connectors to the Workflow Process
    • Defining Properties and Arguments for Workflow Process Steps
    • Defining the Runtime Event That Starts the Workflow Process
    • Defining a Decision Condition for a Decision Step
    • Preparing This Example for Testing
    • Simulating the Workflow Process
    • Verifying the Workflow Process
  • Defining a Workflow Process That Attaches an Activity Plan to an Opportunity
    • Creating the New Workflow Process
    • Defining Properties for Workflow Process Steps
    • Preparing Example Data for the Simulation
    • Validating and Testing the Workflow Process
    • Configuring the Button That Starts the Workflow Process
    • Verifying the Functionality of the Workflow Process
  • Defining a Workflow Process That Manages Research Activities for a Service Request
    • Creating the Workflow Process
    • Configuring the Workflow Process Steps and Connectors
    • Verifying the Workflow Process
• 13 Example Workflow Processes That Call a Business Service
  • Example Workflow Processes That Call a Business Service
  • Examples That Use the Server Requests Business Service
    • Using the Server Requests Business Service to Start a Workflow Process from a Script
    • Using the Server Requests Business Service to Call EIM
  • Examples That Use the Outbound Communications Manager Business Service
    • Using the Outbound Communications Manager with a Substitution
• 14 Using Predefined Workflow Policies
  • Using Predefined Workflow Policies
  • About Workflow Policies
    • Overview of Workflow Policy Objects
    • Relationships Between Objects of a Workflow Policy
    • Viewing the Hierarchy That Exists Between Workflow Policy Objects
    • Example of an Entity Relationship Diagram for a Workflow Policy
    • Using a Workflow Policy to Monitor Tables
    • Structure of a Workflow Policy
    • Workflow Policy Condition
    • Workflow Policy Action
    • Workflow Policy Program
    • Sequence That a Workflow Policy Uses
    • Hierarchy of Workflow Policy Objects
    • How Siebel Indicates the Primary Workflow Policy Component
  • Types of Predefined Workflow Policy Programs
    • Overview of Predefined Workflow Policy Programs
    • Workflow Policy Program That Sends a Page
    • Using Numeric Paging
    • Workflow Policy Program That Sends an Email
    • Sending an Email to an Address Stored in a Custom Field
    • Workflow Policy Program That Sends a Notification
    • Activating the Check New Broadcasted Message Workflow Policy
    • Workflow Policy Programs That Run a Database Operation
    • Workflow Policy Program That Runs an External Program
  • Using Predefined Workflow Policy Programs
    • Using a Workflow Policy Program to Manage the Service Request Close Date
    • Using a Workflow Policy Program to Assign a Service Request Owner
    • Using a Workflow Policy Program to Escalate a Service Request
    • Using a Workflow Policy Program to Send a Quote Through a Pager
  • Using Predefined Workflow Policy Programs for Siebel Marketing
    • Using a Workflow Policy Program to Send Email for a Marketing Campaign
      • Modifying Available Substitutions
    • Using a Workflow Policy Program to Create Activities for a Marketing Campaign
    • Using a Workflow Policy Program to Assign a Contact to a Marketing Campaign
    • Developing a Workflow Policy That Manages a Marketing Campaign
      • Defining Workflow Policy Actions for the Marketing Campaign
      • Defining the Workflow Policy Group for the Marketing Campaign
      • Defining the Email for the Marketing Campaign Policy
      • Defining the Assign Non Respondents Policy
        • Defining Logic That Calls the Assign Nonrespondents Policy
  • Configuring a Predefined Workflow Policy
    • Viewing Groups of Predefined Workflow Policies
    • Configuring a Predefined Workflow Policy for Messaging
    • Identifying Objects That the Workflow Policy Must Modify
• 15 Defining Custom Workflow Policies
  • Defining Custom Workflow Policies
  • Process of Planning a Workflow Policy
    • Creating a Plan for the Workflow Policy Group
      • Grouping Workflow Policies That Include Similar Durations
    • Creating a Plan for the Workflow Policy
      • Developing Workflow Policies in Small Groups
    • Identifying Objects That the Workflow Policy Monitors
    • Determining Settings for the Workflow Policy and Policy Conditions
    • Creating a Plan for the Workflow Policy Action
    • Examining Predefined Workflow Policies
    • Creating a Plan for the Test and Migration Strategy
      • Guidelines for Creating a Plan for the Test and Migration Strategy
    • Examples of Planning a Workflow Policy
      • Planning a Workflow Policy That Sends a Discount Notice
      • Planning a Workflow Policy That Notifies the User That Service Requests Require Attention
  • Process of Defining a Workflow Policy
    • Defining a Workflow Policy Group
    • Defining a Workflow Policy Action
    • Restrictions with Defining a Workflow Policy Action
    • Using the Arguments List
      • How Siebel CRM Refreshes the Applets You Use
    • Using the Recipients List
      • Using the Send to Relative Recipient Type
      • Sending an Email to Multiple Relative Recipients
    • Defining a Workflow Policy
      • Restrictions with Defining a Workflow Policy
  • Examples of Configuring Workflow Policies
    • Examples of Configuring a Workflow Policy Action
      • Configuring a Workflow Policy Action That Sends a Page
      • Configuring a Workflow Policy Action That Sends an Email with a Repeating Message
      • Configuring a Workflow Policy Action That Sends a Notification
      • Configuring a Workflow Policy Action That Runs a Database Operation
      • Configuring a Workflow Policy Action That Runs an External Program
      • Configuring an External Program to Run on UNIX
    • Examples of Configuring a Workflow Policy
      • Configuring a Workflow Policy That Sends Paging Notification of Service Requests That Are Not Assigned
      • Configuring a Workflow Policy That Sends an Email Notification of Open Opportunities
        • Aligning the Timing of the Workflow Policy Monitor with Email Creation
  • Customizing Workflow Policy Objects
    • Displaying Workflow Policy Object Types
    • Configuring a Custom Workflow Policy Column
      • Configuring a Workflow Policy Condition That References a Foreign Key
    • Configuring a Custom Workflow Policy Object
    • Configuring a Custom Workflow Policy Component
    • Configuring a Custom Workflow Policy Component Column
      • Modifying a Workflow Policy Component Column to Display a Custom Label
    • Configuring a Custom Workflow Policy Program
      • Copying an Existing Workflow Policy Program
      • Using a Carriage Return in a Workflow Policy Program
      • Configuring Required Values
    • Configuring a Workflow Policy Program Argument
      • Guidelines for Configuring a Workflow Policy Program Argument
      • Guidelines for Using an SQL Statement with a Workflow Policy Program Argument
  • Defining Conditions for a Workflow Policy
    • Using Standard Comparisons in the Conditions List
    • Using Specialized Operators in the Conditions List
      • Guidelines for Using Specialized Operators
      • Generating Database Triggers with Specialized and Standard Operators
      • Using IS UPDATED in the Conditions List
      • Using IS DELETED in the Conditions List
    • Using Date Calculations in the Conditions List
    • How Siebel CRM Interprets a Field That Is Not Known
• 16 Administering Workflow Policies
  • Administering Workflow Policies
  • Confirming Workflow Policies Installation
    • Confirming Siebel Workflow is Set Up for Workflow Policies
  • Administering Database Triggers on the Workflow Policy Server
    • Overview of Creating Database Triggers
      • How Generate Triggers Works with a Workflow Policy That Contains Multiple Conditions
      • Using an AND Condition with Multiple Database Triggers
    • Configuring Database Triggers
      • Using the EXEC Parameter
      • Manually Running the SQL Script File
    • Guidelines for Configuring Database Triggers
    • Using Database Triggers with Remote Users
    • Managing Database Triggers and Database Administration
    • Fixing Problems in the S_ESCL_REQ Table
  • Administering Email Manager and Page Manager
    • How Siebel Workflow Sends Email
  • Running a Workflow Policy with the Workflow Action Agent
    • Starting the Workflow Action Agent
    • Shutting Down the Workflow Action Agent
    • Using Workflow Action Agent for Batch Policies
  • Running a Workflow Policy with Workflow Monitor Agent
    • Tables That Workflow Monitor Agent Uses
    • How the Workflow Monitor Agent Runs Workflow Policies
    • How Workflow Monitor Agent Calculates the Duration
    • Using Replication with the Workflow Monitor Agent
    • Starting the Workflow Monitor Agent
    • Stopping or Restarting a Component of the Workflow Monitor Agent
    • Keeping Definitions for Workflow Monitor Agent Current
    • Setting the Parameters of the Workflow Monitor Agent
      • Setting the Use Action Agent Parameter
      • Setting the Keep Log Days Parameter
  • Configuring a Workflow Policy to Run in Batch Mode
    • Consolidating Email Messages
    • Configuring Batch Mode to Ensure Siebel CRM Calls a Workflow Policy Correctly
  • Moving a Workflow Policy to a Different Group
  • Converting a Workflow Policy to a Workflow Process
  • Configuring a Workflow Policy to Reference Multiple Tables
  • Expiring a Workflow Policy
    • Resolving a Problem That Fails to Load Parent Rows
  • Deleting an Obsolete Workflow Policy
    • Locating Workflow Policies That Are Deleted or Expired
• 17 Monitoring, Testing, and Migrating Workflow Policies
  • Monitoring, Testing, and Migrating Workflow Policies
  • Tracing a Workflow Policy
  • Log Levels for Tracing Events for Workflow Policies
  • Using Charts and Reports for Workflow Policies
  • Using the Workflow Policy Log to Monitor a Workflow Policy
  • Testing a Workflow Policy
  • Fixing a Workflow Policy That Does Not Trigger
  • Migrating Workflow Policies to the Production Environment
  • Setting the Component Parameters Before Running Workflow Policies
• 18 Siebel Workflow Process and Workflow Policy Reference
  • Siebel Workflow Process and Workflow Policy Reference
  • Process Property Fields and Arguments
    • Input Argument Fields
    • Output Argument Fields
    • Recipient Argument Fields
    • Search Specification Input Argument Fields
  • Predefined Business Services
    • Server Requests Business Service
      • Using Synchronous and Asynchronous Modes with the Server Requests Business Service
      • Server Request Broker Parameters
      • Passing Parameters to Server Components
      • Server Requests Business Service Methods
        • Submit Request Business Service Method Arguments
        • Cancel Request Business Service Method Arguments
    • Workflow User Event Service Business Service
    • Workflow Utilities Business Service
    • Workflow Admin Service Business Service
    • Other Business Services That a Workflow Process Uses
      • Synchronous Assignment Manager Requests Business Service
• 19 Glossary
  • 7.0 Flow
  • Arguments
  • Branch
  • Branch Connector
  • Business Object
  • Business Process
  • Business Rule
  • Business Service
  • Connector
  • Decision Condition
  • Decision Point
  • End Step
  • Error Exception
  • Expression Business Component
  • Filter Business Component
  • Input Argument
  • Interactive Workflow Process
  • Long-running Workflow Process
  • Multi Value Property Window
  • Object Type
  • Output Argument
  • Policy Action
  • Primary Business Component
  • Process Property
  • Process Simulator
  • Search Spec Input Argument
  • Service Workflow Process
  • Siebel Operation
  • Start Step
  • Step Branch
  • Step Instance
  • Step Recipient
  • Stop Step
  • Sub Process
  • Sub Process Step
  • Task
  • User Interact Step
  • Wait Step
  • Watch Window
  • Workflow Mode
  • Workflow Policy
  • Workflow Policy Column
  • Workflow Policy Component
  • Workflow Policy Component Column
  • Workflow Policy Condition
  • Workflow Policy Group
  • Workflow Policy Object
  • Workflow Process
  • Workflow Process Instance
  • Workflow Process Program
  • Workflow Process Step
  • Work Item