Contents

• Title and Copyright Information
• Preface

1 What’s New in This Release

• What's New in Siebel Smart Answer Connector Guide, Siebel CRM 20.1 Update
• What’s New in Siebel Smart Answer Connector Guide, Siebel CRM 19.1 Update

2 Overview of Siebel Smart Answer Connector

• Overview of Siebel Smart Answer Connector

3 Sample Files for Use with Siebel Smart Answer Connector

• Sample Files for Use with Siebel Smart Answer Connector
• Sample Configuration File for Use with Siebel Smart Answer Connector
• Sample KBI Files for Siebel Smart Answer Connector
  • LPeter_org.xml File
  • ITProducts.xml File
  • Media17.xml File
• Sample C++ Input and Output Files for Use with Siebel Smart Answer Connector
  • Categorize Output File
  • Identify Language Input File
  • Identify Language Output File
• Sample Lookup (Categorize) Files for Use with Siebel Smart Answer Connector
  • Lookup (Categorize) Input File
  • Lookup (Categorize) Output File
• Sample RefreshKB Files for Use with Siebel Smart Answer Connector
  • RefreshKB Input File
  • RefreshKB Output File
• Sample Feedback Files for Use with Siebel Smart Answer Connector
  • Feedback Input File
  • Feedback Output File