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  • Title and Copyright Information
  • Preface
  • 1 What's New in This Release
    • What’s New in Siebel Approval Manager Guide, Siebel CRM 25.9 Update
    • What’s New in Siebel Approval Manager Guide, Siebel CRM 25.6 Update
    • What’s New in Siebel Approval Manager Guide, Siebel CRM 21.10 Update
    • What’s New in Siebel Approval Manager Guide, Siebel CRM 20.1 Update
    • What’s New in Siebel Approval Manager Guide, Siebel CRM 19.11 Update
    • What’s New in Siebel Approval Manager, Siebel CRM 19.1 Update
  • 2 Siebel Approval Manager Overview
    • Siebel Approval Manager Overview
    • About Siebel Approval Manager
    • Siebel Approval Manager Workflow
    • Siebel Approval Manager Integration
  • 3 Installing Siebel Approval Manager
    • Installing Siebel Approval Manager
    • Prerequisites and Requirements
    • Steps Used to Install Siebel Approval Manager
    • Uninstalling Siebel Approval Manager
      • Steps to Uninstall Siebel Approval Manager
      • Cleaning Up Files
  • 4 Using Siebel Approval Manager
    • Using Siebel Approval Manager
    • Overview of the Creating Approval Request Process
    • Changing the Password in Siebel Approval Manager
    • Creating and Submitting Approval Requests
    • Reviewing Requests
  • 5 Configuring Siebel Approval Manager
    • Configuring Siebel Approval Manager
    • Adding Users
    • Adding User Roles and Assigning Users to User Roles
    • Defining the Fields for Use Throughout the SAM Application
    • Setting Up the Third-Party Systems
    • Defining the Approval Request Statuses
    • Specifying Messages
    • Configuring Emails
      • Reconfiguring Emails
    • Configuring Approval Profiles
      • Managing the Approval Profiles
      • Creating New Approval Profiles
      • Identifying Fields Displayed on the Approval Request Page
      • Defining Approval Workflows
      • Enabling Conditional Workflows in the SAM Application
      • Setting Up Approval Profile Actions in the SAM Workflow
    • Configuring Multiple Issue Approval Mode
      • Identifying Issues in the Same Hierarchy
      • Submitting Multiple Issues
      • Events After Submission for Multiple Issues
    • Deploying and Configuring Workspaces
      • Configuring SAM
      • Deploying Workspaces
      • Serialized Delivery of Workspace
  • 6 REST APIs for SAM
    • REST APIs for SAM
    • REST API GET URL Sample Format for Issue Tracking Systems
    • REST API GET Method's JSON Format for Issue Tracking Systems
    • REST API POST URL Sample Format for Issue Tracking Systems
    • REST API POST Method's JSON Format for Issue Tracking Systems
    • Importing System Fields
    • REST API GET URL Sample Formats for SCM Systems
    • REST API GET Method's JSON Format for SCM Systems
    • POST REST API Exposed by SAM for Workflow Actions
    • GET REST API Exposed by SAM to Retrieve Status Types
    • GET REST API Exposed by SAM to Retrieve User Types
    • GET REST API Exposed by SAM to Retrieve List of Profiles
    • REST API Exposed by SAM to Retrieve Approval Requests
      • Query Based on a Single Approval Request
      • Query Based on Multi-Query Request Tokens