Contents

• Title and Copyright Information
• Preface

1 What's New in This Release

• What’s New in Siebel Global Deployment Guide, Siebel CRM 22.2 Update
• What’s New in Siebel Global Deployment Guide, Siebel CRM 21.6 Update
• What’s New in Siebel Global Deployment Guide, Siebel CRM 21.3 Update
• What’s New in Siebel Global Deployment Guide, Siebel CRM 21.2 Update

2 Overview of Global Deployments

• Overview of Global Deployments
• Global Deployment Terminology
  • General Terminology
  • Platform
    • Field Size Issues
    • Field Sizes by Database Platforms
    • Considerations for Deployments Using Code Page 932 (Shift-JIS)
    • Limitation for Arabic and Numeric Fields
  • Language
    • Primary Language, Active Language, and Resource Language
    • Languages and Siebel Installations and Upgrades
    • Language Codes
    • Languages and Application Development and Deployment
    • Additional Information
  • Locale
    • Types of Locales
    • Locale Usage
  • Internationalization
    • Internationalization Features
  • Localization
    • General Activities for Localization
    • Localization Example
• About Date, Time, Number, and Currency Formatting
• About Supported Character Sets
  • Non-Unicode (Traditional) Character Sets
  • Unicode Character Set
    • UCS-2
    • UTF-8
    • UTF-16
• About Character Set Encodings and Siebel Applications
  • Updating Currency Symbols
• About the Database Collation Sequence
  • Database Collation for the Local Database

3 Planning Global Deployments

• Planning Global Deployments
• Understanding Your Company’s Global Business Requirements
• Expected Results of Global Deployment Planning
• About Ideal Global Deployments
• About the Siebel Unicode Architecture
• About Planning Your Global Deployment
• About Configuring Global Deployments
• Scenarios for Installing and Deploying Siebel Languages
• Planning Upgrades for Global Deployments
  • Planning for the Upgrade
  • Results to Expect After Upgrading

4 Configuring Global Deployments

• Configuring Global Deployments
• About Parameters for Language and Locale
  • Language Code Parameter
  • OM - Resource Language Code Parameter
  • Locale Code Parameter
  • Additional Information About Setting Up and Administering Locales
  • Language Settings for Siebel Mobile Web Client
• About Configuring Language Support for Browser Platforms
• About Unicode Fonts
• About Integration Considerations
  • About Character Conversion Errors
  • About the Transcode Service Business Service
• About Application-Wide Data
• Setting Up Global Data
  • Example for Enabling Global Data
  • Translating Globally Enabled Fields
• Configuring the Siebel Calendar
• Configuring Cascading Style Sheets to Specify Different Fonts
• Verifying Bidirectional Capability
• Configuring Case Insensitivity

5 Deploying Siebel CRM with Global Time Zone

• Deploying Siebel CRM with Global Time Zone
• About Global Time Zone and Universal Time Coordinated (UTC)
  • About UTC System Preferences
  • About UTC Data Conversion
  • Example of UTC Data Conversion
  • Guidelines for Both UTC and Non-UTC Deployments
  • About Enabling UTC for Existing Deployments
  • About Time-Related Functions and UTC
• Setting UTC System Preferences
• Setting the Database Server to UTC
• Enabling Custom Date-time Fields and Columns for UTC
• Converting Historical Data to UTC
  • Process of Converting Historical Data to UTC
  • About the UTC Conversion Utility
  • Conversion Methods Used by the UTC Conversion Utility
  • Preparing Your Data for Conversion to UTC
    • Set Time Zones for Users
    • Save a Report of User Time Zones
    • Edit the driver_utc.ucf File to Specify More Input Files
    • Modify Default Input Files as Needed
    • Partitioning Prerequisite for Oracle Database
    • Modify Input Files for Partitioned Tables
    • Allocate Maximum Log Space
  • Running the UTC Conversion Utility
  • Reviewing the UTC Conversion Log Files
  • Manually Starting the UTC Conversion Utility
• Administering Time Zones
  • Modifying Time Zones
  • Administering Time Zone Translations

6 Localizing Global Deployments

• Localizing Global Deployments
• About the Localization Process
• Defining the Scope of the Localization
• Developing a Glossary for Translatable Terminology
• About Working with Translators
  • Choosing Translators
  • Training Translators
  • Localization Schedules
• Localizing Lists of Values and Multilingual Lists of Values
• Localizing an Unshipped Language
  • Process of Localizing an Unshipped Language
  • Creating Language and Locale Records
  • Creating List of Values Records for an Unshipped Language
  • Creating New Language Subdirectories and Copying Language-Specific Files
    • Creating Language Subdirectories and Copying Language-Specific Files for an Unshipped Language on the Siebel Server
    • Creating Language Subdirectories and Copying Language-Specific Files for an Unshipped Language on the Siebel Application Interface
    • Creating Language Subdirectories and Copying Language-Specific Files for an Unshipped Language on the Siebel Mobile Web Client
  • Creating Application Object Manager Components
  • Creating Application Configurations on the Siebel Application Interface
  • Configuring Siebel Mobile Web Clients
  • Testing an Unshipped Language
  • Completing Localization for an Unshipped Language
• About Testing Globalized Software