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  • Title and Copyright Information
  • Preface
  • 1 What’s New in This Release
    • What’s New in Desktop Integration Siebel Agent Guide, Siebel CRM 25.6 Update
    • What’s New in Desktop Integration Siebel Agent Guide, Siebel CRM 20.11 Update
    • What’s New in Desktop Integration Siebel Agent Guide, Siebel CRM 20.4 Update
    • Whats New in Desktop Integration Siebel Agent Guide, Siebel CRM 20.1 Update
    • What’s New in Desktop Integration Siebel Guide, Siebel CRM 19.8 Update
    • What’s New in Desktop Integration Siebel Guide, Siebel CRM 19.1 Update
  • 2 Desktop Integration Siebel Agent Overview
    • Desktop Integration Siebel Agent Overview
    • Desktop Integration Siebel Agent Framework
      • Supported Platforms and Client
      • Supported Features
  • 3 Installing Desktop Integration Siebel Agent
    • Installing Desktop Integration Siebel Agent
    • DISA Installation Process
    • Downloading the DISA Installer
    • Installing and Configuring DISA
      • Installing GUI Based DISA
      • Verifying DISA Installation Folder
      • Verifying the DISA Installation
      • Reconfiguring DISA
      • Troubleshooting DISA
    • Deploying DISA to Siebel Desktop Computers
    • Deploying DISA in Multi-User Environments
      • DISA Deployment Process in a Multi-User Environment
        • Preparing the Port List
        • Configuring DISA on an Agent Computer
        • Installing Patch for Siebel Server
    • Upgrading DISA
    • Enhancing DISA Security
    • Uninstalling DISA
  • 4 DISA Supported Features
    • DISA Supported Features
    • Inline Attachment Editing
      • Working Process of Inline Attachment Editing Feature
      • Applicable Releases
      • Inline Attachment Editing Features
        • Auto Detection of DISA
        • Support Multiple Files Read-only Access
      • Editing an Inline Attachment
      • Viewing Files
    • F9/Microsoft Outlook Integration
      • Working Process of F9/Microsoft Outlook Integration
      • Applicable Releases
    • Configuring CTI Hoteling Telesets
      • Configuring the CTI Hoteling Telesets
      • Applicable Releases
    • Web Notifications for Siebel CTI
      • Working Process of the Web Notifications
      • Configuring Web Notifications Display
      • Applicable Releases
      • Viewing Web Notifications
      • Browser Add-ons
        • Internet Explorer
        • Google Chrome and Mozilla Firefox
    • Batch Fulfillment Printing
      • Applicable Releases