Contents

• Title and Copyright Information
• Preface

1 What’s New in This Release

• What's New in Siebel Application Services Interface Reference, Siebel CRM 20.1 Update
• What’s New in Siebel Application Services Interface Reference, Siebel CRM 19.1 Update

2 Siebel Application Services Interfaces Overview

• Siebel Application Services Interfaces Overview
• Defining ASIs
• About the Two Types of ASIs
  • Inbound ASI
  • Outbound ASI
• ASI Usage Examples
  • Inbound ASI Example
  • Outbound ASI Example

3 Application Services Interfaces

• Application Services Interfaces
• About ASI Structure
• About Integration Object Structure
  • Components and Fields in Integration Objects
  • List of Value Fields in Integration Objects
  • Related Business Component Selection in Database Updates
  • Unique Keys in Integration Objects
• ASI Data Synchronization Services
  • Data Mapping for ASI Release Independence
    • Implicit Data Mapping for Integration Objects
    • Explicit Data Mapping for Integration Objects
    • Automatic Mapping for Integration Objects
    • Upgrading Data Maps for Integration Objects
  • Data Synchronization Methods for ASIs
    • Data Synchronization Input Method Arguments for ASIs
    • Business Service User Properties for ASIs
    • XML Method Example
• Exposing ASIs with Interface Technologies
• About ASIs and Web Services
  • Protocols Used with ASIs
  • Handling Errors for ASIs
    • Errors for Inbound ASIs
    • Errors for Outbound ASIs
• Authentication and Security for ASIs

4 Administering Application Services Interfaces

• Administering Application Services Interfaces
• Using ASIs
  • Configuring ASIs
  • Deactivating ASI Components and Fields
  • Real Time and Asynchronous Processing with ASIs
    • Batch Processing
• User Scenarios for ASI Administration
  • Deactivating Fields in the Integration Object
  • Exposing an Inbound ASI
  • Specifying an ASI Implementation

5 Customizing an Application Services Interface

• Customizing an Application Services Interface
• About ASI Framework
  • Extending an ASI
• Customizing Workflows to Use ASIs
  • Customized Workflow Example
• Building Customized Interfaces Using the ASI Framework
• User Scenarios for ASIs
  • Extending an ASI
  • Defining an Outbound ASI

6 Predefined Application Service Interfaces

• Predefined Application Service Interfaces
• About Prebuilt ASIs
• Siebel Account
• Siebel Action
• Siebel Business Address
• Siebel Personal Address
• Siebel Assets
• Siebel Contact
• Siebel CUT Address MSAG Service
• Siebel Cost List
• Siebel Employee
• Siebel Financial Account
• Siebel Forecast
• Siebel Invoice
• External Opportunity Create/Query/Update
  • ANI Opportunity Message (PRM ANI)
  • ANI Message Header (PRM ANI)
  • Opportunity (PRM ANI)
  • Destination Channel Partner (PRM ANI)
  • Source Organization (PRM ANI)
  • Opportunity Account (PRM ANI)
• Siebel Order
• Siebel Position
• Siebel Price List
• Siebel Quote/External Quote
• Siebel ATP Response/External ATP Check
• External Credit Check
  • Credit Check Request
  • Credit Check Response
• External Shipment Tracking
  • Shipment Tracking Interface Request
  • Shipment Tracking Interface Response
• Siebel SIA Service Request
• Siebel Service Request
• Siebel Simple Product

7 Siebel Communications, Media, and Energy ASIs

• Siebel Communications, Media, and Energy ASIs
• About Prebuilt Communications, Media, and Energy ASIs
• Order Management
• Siebel Order
• Customer Lifecycle Management
• Siebel Account
• Billing Management
• Siebel Invoice
• Siebel Invoice Adjustment
• CUT Payment Interface
• CUT Account Balance Interface - Request
• CUT Account Balance Interface - Response
• Siebel Meter Reading
• Siebel Meter Usage Data
• Siebel Payment
• Siebel Simple Product
• Trouble Ticketing Management
• Siebel Trouble Ticket