How to Register

Note: The steps below may be different if using the Cloud Portal.

  1. Go to My Oracle Support and select Register as new user.

    Screenshot of the My Oracle Support home page.

  2. Fill out the form and select Create Account. Oracle will send you an email to verify your email address.

    Screenshot of the Create Account page.

  3. Once your email address is verified, go back to My Oracle Support. Select Login to My Oracle Support. Use the account credentials you just created to log in.

    Screenshot of Login to My Oracle Support button.

  4. Once logged in, locate the dropdown featuring your name along the upper-right and select My Account.

    Screenshot showing the location of the My Account menu.

  5. In the Support Identifiers section, select Request Access.

    Screenshot of Request Access button.

  6. Enter your Support Identifier (SI), along with the first five letters of your organization name if prompted. Your SI is included in the Oracle welcome email; ask your Customer User Administrator (CUA) to provide the information if needed.

    Screenshot of Support Identifier field.

  7. Select Request Access. The request will then be sent to the CUA for approval.

    Note: You will be assigned as the CUA if you are the first person from your organization to request access using your organization's SI. See Customer User Admin (CUA) for more details.

Once registered, you can search the Knowledge Base and communities, and learn our tips and best practices for using MOS. Note that you must be granted access by your organization's CUA to create SRs.

Oracle customers who have purchased support have access to electronic support through MOS. For information, visit:



Last Published Tuesday, November 19, 2024