Workflow

How to Assign a Distribution List to a Work Request/Work Order

What to do:

1. To work through this example first complete the examples Create a Work Request/Work Order and Create a Distribution List.
1. Select Start > Change Management > Work Requests.
1. Search for the Work Request EWR-1000.
The Work Request mask is opened.
1. To change to edit mode click .
1. In the Distribution field click and select the distribution list DIS-0001.
1. To save the entry click .
The distribution list DIS-0001 is assigned to the Work Request EWR-1000.

It is not possible to assign a distribution list to a Work Order if in the current lifecycle no other transition is following with a distribution list. An entry at the Work Order mask will have no effect and is automatically rejected with the following error message: "Distribution already in use. Changes declined."