- Siebel CRM (On Premise High Interactivity and Open UI Applications)
- Siebel CRM (On Premise High Interactivity and Open UI Applications)
- "d02d8f16-aac2-45ab-bc21-bdcad88cb1b8
- Content is launched directly from the Contents link from the Siebel Help menu. Siebel Help can also be made available on the tabbed gateway as a separate tab or link.
- Prerequisites for help integration in Siebel:
- Siebel content created in the Developer.
- A web server to deploy the published content. The content must be published to the Player format from the Developer.
- File level access on the Siebel server to configure the Help menu.
- The following MIME type must be added for the HTTP server on which the Siebel application is hosted, Some web servers have this MIME type configures by default.
- In Internet Explorer 9 and 10, the Siebel server URL must be run in compatibility mode to display the content in the Player.
- Note:
- Refer to the Technical Specifications for a list of supported versions of Siebel server.
- To set up help integration on the Siebel web server:
- In the Developer, create an IAS Configuration document.
- In the Sources section, click
- Select outline
- Caption
- Note:
- In the Application Instances section, in the
- Type
- Siebel CRM (On Premise)
- Help Integration
- Select the source you defined in step 2 as the Default Player.
- Optional: If you are configuring help integration for more than one language, click the
- add new
- Optional: If you want to make the original Siebel Help available through help integration, go to the procedure below and complete those steps before exporting the configuration.
- Save the IAS configuration document.
- Click
- Export Instance Configuration
- Note:
- Go to the Siebel application server and find the …/SWEApp/Public/ (installation) folder.
- Find an application language on the Siebel server for which the configuration must be done. Locate the folder with the content you recorded for that language. In the Help folder within the content, find and open the Siebhelp.css file and edit it as described in the next step.
- Add the behavior:url command to the body section as indicated below:
- body {
- behavior:url(../hemi/siebel7.htc);
- }
- Save the Siebhelp.css file.
- Locate the
- /hemi
- Copy the
- /hemi
- Note:
- Repeat steps 9 through 13 for every language on the Siebel server for which you want help integration.
- To make the original Siebel Help available through help integration:
- In the IAS Configuration document in the Developer, click the
- add new
- Click the
- Original application help
- From the
- Application Help Type
- Siebel Help
- In the
- Caption
- In the Application Instances section, click the
- add new
- From the
- Tab 1
- Save the IAS Configuration document and return to step 8 in the previous procedure.