• Implement In-Application Support
  • Implement In-Application Support
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  • End users access in-application support in one of two ways. The first is via a help link, button, or menu item in the target application. This option is called help integration and requires an application administrator to make minor configuration changes in the target application to enable the Player context-sensitive help. The second option, called SmartHelp, is to install a browser add-on. This may require the help and approval of your Information Technology resources.
  • The SmartHelp browser add-on provides context-sensitive in-application support for enterprise applications as well as comprehensive search across multiple sources, that is, Players. It can search sources only to which the user is subscribed. When it detects where the user is in the application, it provides the user with help topics tailored specifically for the current browser page from the available sources.
  • Applications supported by:
  • SmartHelp only
  • Oracle (Siebel) CRM On Demand
  • Oracle Transportation Management
  • Any browser-based application with HTML user interface (as long as the browser/version is supported by SmartHelp)
  • Help Integration only
  • JD Edwards World
  • SAP GUI for Windows
  • SmartHelp and Help Integration
  • Agile CNM
  • Agile PLM
  • JD Edwards EnterpriseOne
  • Oracle E-Business Suite (SmartHelp not supported for Oracle Java Forms)
  • Oracle (Hyperion) EPM
  • Oracle Fusion Applications
  • Oracle Knowledge Center
  • PeopleSoft
  • Primavera P6
  • Primavera Contracts Management
  • SAP GUI for HTML
  • SAP NetWeaver Portal
  • Siebel CRM (On Premise High Interactivity and Open UI Applications)
  • Refer to the following information for the general steps to implement SmartHelp and/or Help Integration.
  • Details about each step are in the following sections.
  • Implement SmartHelp
  • Create content in the Developer and create an IAS Configuration document for the content. See
  • Configure Conten
  • Install SmartHelp by deploying a link or pushing it to the end users. See
  • Install SmartHelp
  • Publish the content and deploy it on a web server or publish it to Knowledge Center.
  • SmartHelp recognizes it as a possible source and offers it for subscription. After the source subscribed, it is used by SmartHelp in the search.
  • Implement Help Integration
  • Create content in the Developer and create an IAS Configuration document for the content. See
  • Configure Conten
  • Publish content and deploy it on a web server or publish it to Knowledge Center.
  • Integrate help into the target application by adjusting settings in the target application to launch the content. See the appropriate section for your application in Integrate
  • Help for Target Applications