• Know It Remediation Levels
  • Know It Remediation Levels
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  • When you create a new topic, it inherits the remediation levels for Know It? mode from the defaults set in the Options dialog box. Remediation provides feedback for users when they perform an incorrect action in Know It? mode.
  • When a user fails to complete a step in Know It? mode, they can see up to four levels of remediation. Of the four levels, you can configure whether any combination of the first three listed in the following content are active for a topic. The fourth level is always active. When users fail to complete a step on the first attempt, they are marked incorrect for that particular step. The following lists the four levels of remediation available, although you can only configure the first three for a specific topic or set global defaults for all new topics.
  • : User told to try again, the bubble informs you that your action was incorrect and to try again.
  • Level 1
  • : User provided with instructions, the bubble informs you that the action was incorrect and provides instructions for completing the step.
  • Level 2
  • : User provided with instructions plus action area, the bubble informs you that the action was incorrect and provides instructions for completing the step and a highlighted area indicating where the action should take place.
  • Level 3
  • : The Step is Completed for You, the bubble informs you that the action was incorrect and states that the action is now being completed for you.
  • Level 4
  • You can view and change the remediation levels assigned to a topic in the Know It Remediation property cell in the Properties toolpane. When activated, the Know It Remediation property cell displays a drop-down list from which you can select and deselect remediation levels. A short description of each level appears at the bottom of the list. You can change remediation levels for one or more topics.
  • Note:
  • Assign a Property to Multiple Documents
  • Warning!
  • Note:
  • default Know It? options
  • Display the Properties toolpane.
  • In the Library or Outline Editor, select the topic(s) whose remediation level you want to change.
  • In the
  • Topic
  • Know It Remediation
  • Select a checkbox to include a remediation level or clear a checkbox to remove a remediation level.
  • Press ENTER or click outside of the cell.