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Welcome

Welcome to the Oracle Utilities Customer to Meter 2.7 Utility Reference Model library.

The Utility Reference Models (URMs) are a set of business process models that show how Oracle Utilities Customer to Meter supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.

Updated December 2020

URM Scope

The diagram below illustrates five major business areas. The URMs for Oracle Utilities Customer to Meter support business processes from the Manage Customers, Manage Revenue, and Manage Network Infrastructure areas.

Business Process Diagram

3 Manage Customer

3.1 Market to Customer

  • 3.1.2 C2M v2.7 CCB Manage Marketing Programs PDF VSD
  • 3.1.2.1 C2M v2.7 CCB Select Customers and Manage Marketing Programs PDF VSD

3.3 Manage Products and Services

  • 3.3.1 C2M v2.7 CCB Gather and Maintain Customer Information PDF VSD
  • 3.3.1.1 C2M v2.7 CCB Establish Person and or Account PDF VSD
  • 3.3.2 C2M v2.7 CCB-MDM Manage Service Agreement PDF VSD
  • 3.3.2.1 C2M v2.7 CCB Start Premise Based Service PDF VSD
  • 3.3.2.2 C2M v2.7 CCB Start Non-Premise Based Service PDF VSD
  • 3.3.2.3 C2M v2.7 CCB Stop Premise Based Service PDF VSD
  • 3.3.2.4 C2M v2.7 CCB Stop Non-Premise Based Service PDF VSD
  • 3.3.3 C2M v2.7 CCB Manage Deposit PDF VSD
  • 3.3.3.1 C2M v2.7 CCB Refund Deposit PDF VSD
  • 3.3.3.2 C2M v2.7 CCB Determine Customer Deposit (Cash, Non-cash, 3rd party) PDF VSD
  • 3.3.3.3 C2M v2.7 CCB Review Deposits PDF VSD
  • 3.3.3.4 C2M v2.7 CCB Monitor Deposit - Calculate Interest PDF VSD
  • 3.3.5 C2M v2.7 CCB Establish and Maintain Loan PDF VSD
  • 3.3.5.1 C2M v2.7 CCB Establish and Maintain Loan PDF VSD
  • 3.3.6 C2M v2.7 CCB Manage Service Agreement and Landlord Agreement PDF VSD
  • 3.3.6.1 C2M v2.7 CCB Establish Landlord Agreement-Manage Premises PDF VSD
  • 3.3.6.2 C2M v2.7 CCB Start Premise Based Service for Landlord-Tenant PDF VSD
  • 3.3.6.3 C2M v2.7 CCB Stop Premise Based Service for Landlord-Tenant PDF VSD
  • 3.3.8 C2M v2.7 CCB Manage Net Energy Metering Service PDF VSD
  • 3.3.8.1 C2M v2.7 CCB Establish and Maintain Net Energy Metering Service PDF VSD

3.3 Manage Products and Services - Retail

  • 3.3.1.1a CCS.C2M.v2.7 CCB.Establish Person and or Account for Customer Service Request PDF VSD
  • 3.3.1a CCS.C2M.v2.7 CCB Gather and Maintain Customer Info for Customer Service Request PDF VSD
  • 3.3.2.1a CCS.C2M.v2.7 CCB.Start Premise Based Service Using Customer Service Request PDF VSD
  • 3.3.2.3a CCS.C2M.v2.7 CCB.Terminate Contracts and Stop Premise-Based Service PDF VSD
  • 3.3.2.4a CCS.C2M.v2.7 CCB.Terminate Contract and Stop Non-Premise Based Service PDF VSD
  • 3.3.2.5 CCS.C2M.v2.7 CCB.Manage Consumer Contracts PDF VSD

3.4 Manage Customer Relationships

  • 3.4.1 C2M v2.7 CCB Manage Contacts PDF VSD
  • 3.4.1.1 C2M v2.7 CCB Manage Customer Contacts PDF VSD
  • 3.4.2 C2M v2.7 CCB Develop Insight and Understanding PDF VSD
  • 3.4.2.1 C2M v2.7 CCB Maintain Customer Profile PDF VSD
  • 3.4.2.2 C2M v2.7 CCB Manage Customer Risk PDF VSD
  • 3.4.3 C2M v2.7 CCB Provide Customer Service PDF VSD
  • 3.4.3.1 C2M v2.7 CCB Process Miscellaneous Customer Requests PDF VSD
  • 3.4.3.3 C2M v2.7 CCB Process Customer Request For Literature and Forms PDF VSD
  • 3.4.4 C2M v2.7 CCB Manage Budget PDF VSD
  • 3.4.4.1a C2M v2.7 CCB Enroll in Budget PDF VSD
  • 3.4.4.1b C2M v2.7 CCB Enroll in Non-Billed Budget PDF VSD
  • 3.4.4.2a C2M v2.7 CCB Monitor and True Up Budget PDF VSD
  • 3.4.4.2b C2M v2.7 CCB Renew Non-Billed Budget PDF VSD
  • 3.4.4.3a C2M v2.7 CCB Cancel Budget PDF VSD
  • 3.4.4.3b C2M v2.7 CCB Expire Non-Billed Budget PDF VSD

3.4 Manage Customer Relationships - Retail

  • 3.4.3.1 CCS.C2M.v2.7 CCB Process Miscellaneous Customer Requests PDF VSD

4 Manage Revenue

4.1 Manage Financial Procedures

  • 4.1.1.1 C2M v2.7 CCB Manage Adjustment and Adjustment Approval PDF VSD
  • 4.1.1.2a C2M v2.7 CCB-PS Manage GL Procedures PDF VSD
  • 4.1.1.2b C2M v2.7 CCB-JDE Manage GL Procedures PDF VSD
  • 4.1.1.2c C2M v2.7 CCB-EBS Manage GL Procedures PDF VSD
  • 4.1.1.3a C2M v2.7 CCB.-PS Manage AP Procedures PDF VSD
  • 4.1.1.3b C2M v2.7 CCB-JDE Manage AP Procedures PDF VSD
  • 4.1.1.3c C2M v2.7 CCB-EBS Manage AP Procedures PDF VSD

4.2 Manage Device Measurements and Bill Customers

  • 4.2.1 C2M v2.7 MDM Collect and Process Device Measurements PDF VSD
  • 4.2.1.1 C2M v2.7 MDM Upload Device Measurements PDF VSD
  • 4.2.1.2 C2M v2.7 MDM Manage VEE and VEE Exceptions PDF VSD
  • 4.2.1.5 C2M v2.7 CCB Maintain Measurement Cycle Schedule PDF VSD
  • 4.2.1.5 C2M v2.7 MDM Maintain Measurement Cycle Schedule PDF VSD
  • 4.2.1.6 C2M v2.7 CCB Receive External Charges PDF VSD
  • 4.2.1.7 C2M v2.7 CCB Apply Miscellaneous Charges PDF VSD
  • 4.2.2 C2M v2.7 CCB Manage Bill PDF VSD
  • 4.2.2.1 C2M v2.7 CCB Update Billing Information PDF VSD
  • 4.2.2.1 C2M v2.7 CCB-MDM Calculate Usage PDF VSD
  • 4.2.2.2 C2M v2.7 CCB-MDM Manage Meter Charges PDF VSD
  • 4.2.2.3 C2M v2.7 CCB-MDM Manage Item Charges PDF VSD
  • 4.2.2.4 C2M v2.7 CCB Manage External and Miscellaneous Charges PDF VSD
  • 4.2.2.5 C2M v2.7 CCB Manage Loan Charges PDF VSD
  • 4.2.2.6 C2M v2.7 CCB Manage Deposit Charges PDF VSD
  • 4.2.2.8 C2M v2.7 CCB Manage Billing Disputes PDF VSD
  • 4.2.2.9 C2M v2.7 CCB Manage Billing Inquires PDF VSD
  • 4.2.2.10a C2M v2.7 CCB Manage Budget Billing PDF VSD
  • 4.2.2.10b C2M v2.7 CCB Manage Monitored-Unmonitored-Non-Billed Budget Billing PDF VSD
  • 4.2.2.12 C2M v2.7 CCB Manage Payment Arrangement Charges PDF VSD
  • 4.2.2.14 C2M v2.7 CCB Manage Off Cycle Billing Charges PDF VSD
  • 4.2.2.15 C2M v2.7 CCB Manage Net Energy Metering Charges PDF VSD

4.3 Collect Revenue

  • 4.3.1.1 C2M v2.7 CCB Manage Payments PDF VSD
  • 4.3.1.1a C2M v2.7 CCB Process Budget Payments PDF VSD
  • 4.3.1.1b C2M v2.7 CCB Process Non-Billed Monitored Budget Payments PDF VSD
  • 4.3.1.1c C2M v2.7 CCB Process Non-Billed Unmonitored Budget payments PDF VSD
  • 4.3.1.1d C2M v2.7 CCB Manage Autopayments.pdf PDF VSD
  • 4.3.1.1e C2M v2.7 CCB Manage Pay Plan Payment PDF VSD
  • 4.3.1.1f C2M v2.7 CCB Manage Credit Card Payment PDF VSD
  • 4.3.1.2 C2M v2.7 CCB Manage Workstation Cashiering PDF VSD
  • 4.3.2 C2M v2.7 CCB Perform Collection Activities PDF VSD
  • 4.3.2.1 C2M v2.7 CCB Manage Collection Process PDF VSD
  • 4.3.2.4a C2M v2.7 CCB Manage Payment Arrangement PDF VSD
  • 4.3.2.5a C2M v2.7 CCB Manage Late Payment Charge PDF VSD
  • 4.3.2.6 C2M v2.7 CCB Manage Write Off Uncollectible Receivables PDF VSD
  • 4.3.2.7 C2M v2.7 CCB Manage Collection Agency Referrals PDF VSD
  • 4.3.2.8 C2M v2.7 CCB Manage Bankruptcy PDF VSD

5 Manage Network Infrastructure

5.1 Plan & Design Network

  • 5.1.5 C2M v2.7 CCB Manage Site Infrastructure PDF VSD
  • 5.1.5.1 C2M v2.7 CCB Manage Metered Site PDF VSD
  • 5.1.5.2 C2M v2.7 CCB Manage Un-Metered Site PDF VSD

5.1 Plan & Design Network - Retail

  • 5.1.5.1a CCS.C2M.v2.7 CCB Manage Metered Site PDF VSD
  • 5.1.5.2a CCS.C2M.v2.7 CCB Manage Un-Metered Site PDF VSD
  • 5.1.5a CCS.C2M.v2.7 CCB-MDM-ODM Manage Site Infrastructure PDF VSD

5.3 Connect Products and Services

  • 5.3.2.1 C2M v2.7 SOM Manage Field Activities and Service Orders PDF VSD
  • 5.3.3 C2M v2.7 MDM Manage Events PDF VSD
  • 5.3.3.1 C2M v2.7 MDM Upload Device Events PDF VSD
  • 5.3.3.2 C2M v2.7 MDM Manage Device Events PDF VSD

5.5 Manage Service Faults

  • 5.5.5 C2M v2.7 MDM Monitor and Manage Service Faults PDF VSD
  • 5.5.5.1 C2M v2.7 MDM Manage Service Investigative Orders PDF VSD

5.6 Manage Assets

  • 5.6.3 C2M v2.7 MDM Manage Devices PDF VSD
  • 5.6.3.1 C2M v2.7 ODM-MDM Manage Tracked Assets and Devices PDF VSD
  • 5.6.3.2 C2M v2.7 ODM-MDM Manage Device Installation and Commissioning PDF VSD
  • 5.6.4.1 C2M v2.7 CCB-MDM Synchronize Master Data PDF VSD