Oracle Support Hub

The Oracle Support Hub is an HTTP tunnel that conveys the configuration payload from individual configuration manager instances to the repository maintained at Oracle. The Oracle Support Hub is situated inside the customer network so that it becomes the only point of access needed between inside the network and the outside Internet.

The Oracle Support Hub is not the same as a proxy server. If you can use a proxy server to connect from configuration manager instances to the Internet, the Oracle Support Hub is not required. However, some network topologies do not provide proxy server access from internal systems to the Internet. The proxy server (if available) only connects such a system to the local intranet. In these cases, you can use the proxy server to access the Oracle Support Hub, which in turn accesses the Internet and Oracle.

Individual configuration manager instances communicate with an Oracle Support Hub using HTTP, whereas all communication from the Oracle Support Hub to Oracle (and thus across the Internet) is through HTTPS. The Oracle Support Hub does not interpret data passing through it (other than destination information). The configuration details being uploaded are encrypted so that only the end-point at Oracle can read it, not the tunnel through which it passes. Configuration uploads are immediately transmitted to Oracle; there is no storage or staging of uploads at the Oracle Support Hub for later uploading.

Implementing the Oracle Support Hub

You can obtain and use the Oracle Support Hub through one of the following methods:

Use the Oracle Support Hub that is built into the Oracle Management Server (OMS) in version 10.2.0.5 or higher Grid Control. If you use this method, enter the host name (and optionally the port) of the server on which the OMS is runnning in the Oracle Support Hub URL field. For example: http://mycompany.com:8000. Refer to the "Oracle Configuration Manager Oracle Support Hub" chapter in the Oracle Configuration Manager Companion Distribution Guide for information about managing the Oracle Support Hub and configuring configuration manager instances to use the Oracle Support Hub.
Obtain the Oracle Support Hub from Oracle Configuration Manager Companion Distribution by selecting the Collector tab in myoraclesupport.com. If you use this method, locate the output of the companion distribution kit installation described in the "Introduction" chapter in the Oracle Configuration Manager Companion Distribution Guide, then refer to "Installing the Oracle Support Hub" in the "Oracle Configuration Manager Oracle Support Hub" chapter of this guide. You can find this guide on the Oracle Technology Network (http://www.oracle.com/technology).