How Web Determinations Communicates with CRM On Demand

Oracle Web Determinations interacts with CRM On Demand via a Data Adapter plugin using inbound services provided in the Web Services On Demand API. The Data Adapter utilizes methods for record types provided in both Web Services v1.0 and Web Services v2.0 for loading data to the Web Determinations Interview Session and saving back information to CRM On Demand.

 

CRM On Demand can invoke Oracle Web Determinations by passing a URL via a link or an embedded web applet. Part of the URL is a caseID which tells Web Determination what to do with the request; the Data Adapter will then make a call to the exposed web service methods in accordance to the request or action taken by the user.

Web Services v1.0

Web Services v2.0

 

See also:

Request Parameters for starting an interview in Web Determinations