Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Getting Started

• 1.1 What is RUEI?
• 1.2 Requirements
• 1.3 Understanding User Roles
  • 1.3.1 Permissions
  • 1.3.2 Access to the Data Browser
• 1.4 Starting RUEI
• 1.5 Working with the Dashboard
  • 1.5.1 General Window Parts
  • 1.5.2 The Dashboard
  • 1.5.3 Customizing the Dashboard Logo
• 1.6 Customizing Your Environment
• 1.7 Before You Start
• 1.8 Ending Your Session

2 Working With Reports

• 2.1 Introducing the Report Tree
  • 2.1.1 The Standard Report Library
  • 2.1.2 Customizing the Report Library
• 2.2 Using the Mailing Facility
• 2.3 Using the Favorites Facility
• 2.4 Using the Calendar
  • 2.4.1 Controls
• 2.5 Using Report Filters
• 2.6 Browsing Reports
  • 2.6.1 The Report Header
  • 2.6.2 The Information Screen
• 2.7 Report Sections
  • 2.7.1 Interpretation of Reported Values
• 2.8 Working With Print Layout Mode
  • 2.8.1 Working With Value Lists
  • 2.8.2 Limiting Value Lists
• 2.9 Creating New Reports
  • 2.9.1 Enabling and Disabling Report Parts
  • 2.9.2 Modifying Existing Reports
• 2.10 Exporting Reports to PDF
• 2.11 Exporting Report Data

3 Working with the Data Browser

• 3.1 Introducing the Data Browser
  • 3.1.1 The Data Browser Toolbar
• 3.2 Understanding the Data Structure
  • 3.2.1 Real-Time and Session-Based Data
  • 3.2.2 Problem Analysis Groups
  • 3.2.3 Page Delivery Dimension
• 3.3 Working With Value Lists
  • 3.3.1 Changing the Sort Order
  • 3.3.2 Inclusive and Exclusive Filters
• 3.4 Searching in the Data Browser
• 3.5 Sorting Data
• 3.6 Working With Filters
  • 3.6.1 Defining Filters
  • 3.6.2 Using Report Filters
• 3.7 Exporting Data
  • 3.7.1 Modifying the Exported Data
  • 3.7.2 Selecting the Export Format
• 3.8 Working With the Replay Viewer
• 3.9 Defining Custom Dimensions
  • 3.9.1 Removing Custom Dimensions
• 3.10 Using Session Diagnostics

4 Working with KPI Overviews and Alert Lists

• 4.1 KPI Overviews
  • 4.1.1 Viewing KPI Overviews
  • 4.1.2 Presentation Style
  • 4.1.3 Zooming In and Out
  • 4.1.4 KPIs and Targets
  • 4.1.5 Drilling-down Through Overviews
  • 4.1.6 Working With Alert Logs
• 4.2 Working With Alert Lists
  • 4.2.1 Filtering Alerts
  • 4.2.2 Viewing Alerts

5 Setting Up Performance Monitoring

• 5.1 Introduction
  • 5.1.1 Filtering KPIs
• 5.2 Defining KPIs and SLAs
  • 5.2.1 Renaming, Moving, and Deleting KPIs
  • 5.2.2 Copying Existing KPIs
• 5.3 Modifying Existing KPIs
  • 5.3.1 Automatic and Fixed Targets
• 5.4 Defining Service Level Schedules
• 5.5 Defining Alert Schedules
  • 5.5.1 Alert Profiles
  • 5.5.2 Escalation Procedures
  • 5.5.3 Sampling and Notification Intervals
  • 5.5.4 Testing Alert Messages
  • 5.5.5 Using Mail Notifications
  • 5.5.6 Using SNMP Notifications
  • 5.5.7 Using Text Message Notifications

6 Defining Pages and Transactions

• 6.1 Naming Pages
• 6.2 Defining Applications
  • 6.2.1 Automatic Page Naming Assignment
  • 6.2.2 Refining Your Application Definitions
  • 6.2.3 Specifying Page Loading Satisfaction
  • 6.2.4 Trapping Functional Errors
  • 6.2.5 Defining User Identification
  • 6.2.6 Viewing the Application Page Structure
  • 6.2.7 Locating Page Details
  • 6.2.8 Tracking Page Usage
  • 6.2.9 Specifying Page Content Checks
  • 6.2.10 Manually Identifying Pages
• 6.3 Working With Suites
• 6.4 Building Transactions
  • 6.4.1 Defining Transactions
  • 6.4.2 Modifying Transactions
  • 6.4.3 Interpreting Transaction Information

7 Defining the Web site Configuration

• 7.1 Specifying Cookie Technology
• 7.2 Defining Web Server Locations
  • 7.2.1 Viewing Server Information
• 7.3 Defining Client Locations
  • 7.3.1 Viewing Client Information
• 7.4 Fine-tuning Your Settings
  • 7.4.1 Specifying Average Session Duration
  • 7.4.2 Ignoring Failed Hits
  • 7.4.3 Filtering Arguments in the Page URL Dimension
  • 7.4.4 Controlling Session Reporting
• 7.5 Defining Web Services
  • 7.5.1 Specifying Function Loading Satisfaction
  • 7.5.2 Trapping Functional Errors
  • 7.5.3 Defining Client Identification

8 Managing Security-Related Information

• 8.1 Managing the Scope of Monitoring
• 8.2 Defining Network Filters
  • 8.2.1 Defining VLAN Filters
  • 8.2.2 Limiting Overall Traffic
  • 8.2.3 Traffic Monitoring
• 8.3 Blinding User Information
• 8.4 Enabling and Disabling Cookie Hashing
• 8.5 Enabling and Disabling the Replay Viewer
• 8.6 Managing SSL Keys
  • 8.6.1 Removing SSLs
  • 8.6.2 Activating Keys
  • 8.6.3 Monitoring Key Expiration

9 Monitoring and Maintaining the System

• 9.1 Monitoring the Status of the System
  • 9.1.1 Temporary Delays and Alerts
• 9.2 Viewing the Status of the Collectors
  • 9.2.1 Working With the Collector Statistics Window
  • 9.2.2 Attaching New Collectors
• 9.3 Configuring System Failure Alerts
• 9.4 Viewing a Traffic Summary
• 9.5 Creating and Restoring Configuration Backups
• 9.6 Issuing Messages to System Users
  • 9.6.1 Creating Messages
  • 9.6.2 Modifying Messages
  • 9.6.3 Removing Messages
• 9.7 Working with the Error Log
• 9.8 Configuring Text Message Providers
• 9.9 Creating Helpdesk Reports
• 9.10 Adding Network Data Collectors
• 9.11 Performing Software Checks
• 9.12 Resetting the System
• 9.13 Managing the E-Mail Configuration
• 9.14 Setting System-Wide Preferences
• 9.15 Managing Users and Permissions
  • 9.15.1 Adding New Users
  • 9.15.2 Modifying Existing Users
  • 9.15.3 Modifying a User's Settings
  • 9.15.4 Enforcing Password Security Policies
• 9.16 Exporting Enriched Data

A Tagging Conventions

• A.1 Matching Schemes

B Cookie Structures

C Troubleshooting

• C.1 Oracle Web Sites
• C.2 Contacting Customer Support
• C.3 General (Non-specific) Problems
• C.4 Starting Problems
• C.5 Delays in Reported Data
• C.6 SNMP Alert Issues
• C.7 Text Message Alert Issues
• C.8 Time Zone Issues

D Summary of Data Items

• D.1 Data Collection
  • D.1.1 Dynamic and Static Content
  • D.1.2 End-to-end, Server, and Network Times
  • D.1.3 Browser Loading and Page Reading Times
  • D.1.4 Reported Page Views

E Explanation of Failure Codes

• E.1 Failure website-error
  • E.1.1 Failure website-error http-bad-request (400)
  • E.1.2 Failure website-error http-unauthorized (401)
  • E.1.3 Failure website-error http-payment-req (402)
  • E.1.4 Failure website-error http-forbidden (403)
  • E.1.5 Failure website-error http-not-found (404)
  • E.1.6 Failure website-error http-method-not-allowed (405)
  • E.1.7 Failure website-error http-not-acceptable (406)
  • E.1.8 Failure website-error http-proxy-authentication (407)
  • E.1.9 Failure website-error http-request-timeout (408)
  • E.1.10 Failure website-error http-conflict (409)
  • E.1.11 Failure website-error http-gone (410)
  • E.1.12 Failure website-error http-length-required (411)
  • E.1.13 Failure website-error http-precondition-failed (412)
  • E.1.14 Failure website-error http-entity-too-large (413)
  • E.1.15 Failure website-error http-URI-too-long (414)
  • E.1.16 Failure website-error http-media-not-supp (415)
  • E.1.17 Failure website-error http-invalid-range (416)
  • E.1.18 Failure website-error http-expect-failed (417)
• E.2 Failure server-error
  • E.2.1 Failure server-error internal-error (500)
  • E.2.2 Failure server-error not-implemented (501)
  • E.2.3 Failure server-error dispatch-error (502)
  • E.2.4 Failure server-error service-unavailable (503)
  • E.2.5 Failure server-error dispatch-timeout (504)
  • E.2.6 Failure server-error version-not-supported (505)
• E.3 Failure no-server-response
• E.4 Failure network-error

F Working with XPath Queries

G Third-Party Licenses

• G.1 Apache Software License, Version 2.0
• G.2 OpenSSL
• G.3 PHP
• G.4 SpyC
• G.5 PEAR
• G.6 Prototype.js
• G.7 W3C
• G.8 JSON
• G.9 PNET
• G.10 Bitstream Vera Font
• G.11 Script.aculo.us
• G.12 PNGQuant.c
• G.13 Rwpng.c/Rwpng.h

Glossary

Index