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Oracle® Content Management SDK Installation and Configuration Guide
Release 10g (9.0.4.1) for Microsoft Windows NT/2000/2003/XP
Part No. B13614-01
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4 Post-Configuration

The instructions in this chapter assume that you have completed all of the pre-installation and configuration tasks described in previous chapters. Topics in this chapter include:

Required Post-Configuration Tasks

The instructions presume that the Oracle CM SDK Configuration Assistant has successfully completed. You must perform the following tasks to complete the configuration and start the domain, and to ensure that your system is operational and secure:

Granting Privileges to the Administrator Account

You must grant the Windows NT, 2000, 2003, and XP Administrator account (or other account that you are using to install and configure Oracle CM SDK) the Logon as Batch Job privilege in order for the local user to be able to start the Domain Controller and Nodes from the Application Server Control Web site:

These instructions assume that you are logged on to the Windows NT or Windows 2000 computer as the Administrator (or other user account with administration privileges).

Granting Privileges on Windows NT

  1. Select Start > Programs > Administrative Tools (Common) > User Manager.

    The User Manager (or User Manager for Domains on Windows NT Server) appears.

  2. Select Policies > User Rights.

    The User Rights Policy screen appears.

  3. Select Show Advanced User Rights, located in the lower-left corner of the display.

  4. Select Logon as Batch Job from the drop-down menu of rights.

  5. Click Add.

  6. Add the user account that was used to install Oracle CM SDK. This is typically the Administrator user or another user account from the Administrators group.

  7. Click OK to close the dialog.

  8. Click OK to save the change and exit the User Rights Policy dialog.

Granting Privileges on Windows 2000, 2003 Server, and XP Professional

  1. Select Start > Programs > Administrative Tools > Local Security Policy.

    The Local Security Settings window appears.

  2. From the tree on the left side pane, open Local Policies and select User Rights Assignment.

    A list of policies appears in the right side panel.

  3. Select Logon as Batch Job.

  4. Click Add.

  5. Add the user account that was used to install Oracle CM SDK. This is typically the Administrator user or another user account from the Administrators group.

  6. Click OK to close the dialog.

  7. Click OK to save your changes and exit the Local Security Settings window.

Starting All Necessary Processes

These instructions assume that Oracle Application Server and Oracle CM SDK have been installed and configured properly, and that the database and listener are running.

Oracle CM SDK uses the Oracle Application Server Containers for J2EE (OC4J) component of Oracle Application Server to support the DAV Servlet, which is deployed to OC4J automatically at the end of the configuration process.

  1. Stop and restart the Application Server Control on the Oracle CM SDK middle-tier computer. Use the following two commands to stop and start the site:

    %ORACLE_HOME%\bin\emctl stop iasconsole
    %ORACLE_HOME%\bin\emctl start iasconsole
    
    

    If your Oracle CM SDK domain comprises multiple physical computers, you must run this emctl start iasconsole command on each computer.

  2. From a Web browser, access the URL to connect to the Application Server Control on the computer where the Oracle CM SDK domain controller is configured:

    http://hostname:port
    
    

    The value for port is set automatically during Oracle Application Server configuration. This value is typically 1810. The port number is listed in the portlist.ini file, located in %ORACLE_HOME%\install\.

    • Alternatively, you can access the Oracle Application Server page directly by entering the following URL:

      http://hostname:port/emd/console/targets
      
      

      If you use this URL, the screen described in step 4 appears.

  3. A Username and Password Required or Enter Network Password prompt appears. Enter the Oracle9iAS user name and password to proceed.

    Enter ias_admin as the user name with the appropriate password for the Oracle Application Server instance. If no Infrastructure has been configured, the Oracle Application Server Home page appears (otherwise, the farm page appears). The name displays as Enterprise Manager. A Targets tab appears in the upper-right area of the screen.

    The web page lists the Oracle Application Server components (the Targets) running on the specified host. By default, Oracle Business Components for Java (BC4J), OC4J Demos, Clickstream Collector, and other components are installed on every Oracle Application Server instance, regardless of the installation type and selections you make.

  4. Click on the name of the Oracle Application Server instance that is hosting the Oracle CM SDK software. If prompted, enter the Oracle Application Server instance user name and password (ias_admin/password) to continue.


    Note:

    You are prompted to enter the Oracle CM SDK system administrator user name and password if you are logging in for the first time after:
    • Upgrading the Oracle CM SDK schema

    • Running ifsca to add a second middle tier for an additional HTTP node, regular node, or to migrate the domain controller, and you reused the existing Oracle CM SDK schema.

    If you do not provide the Oracle CM SDK system administrator user name and password, the Oracle CM SDK home page in Application Server Control does not display any elements of the Oracle CM SDK domain.


  5. A page appears that lists the Oracle Application Server system components running on the instance. This list should include the Oracle CM SDK domain, which appears as a concatenation of Content Management SDK and the schema for Oracle CM SDK. For example:

    Content Management SDK(CMSDKSchemaName)
    
    

    Note that although you see Start and Stop buttons on this page, you cannot manage Oracle CM SDK from this page. You must perform the following steps to manage Oracle CM SDK.

  6. Click the domain name. On the subsequent page, click Start Local Components. A page prompting you for the host credential to launch the Oracle CM SDK node appears.

    • Enter the OS (operating system) account name and password for the computer, typically Administrator or the Oracle user who has been granted the Logon as Batch Job privilege.

    • Click OK to continue.

    If your domain comprises multiple nodes across multiple computers, repeat this step for each computer. You must enter the OS account name and password on each computer running a node that you want to start.

  7. Make sure that the OC4J instance is running.

    • To start the OC4J service, select Start > Settings > Control Panel > Administrative Tools > Services. In the Services dialog, select the service Oracleinstance_nameProcessManager, and select Action > Start.

    • To start the OC4J instance from the command line, navigate to the %ORACLE_HOME%\opmn\bin directory and use the following command:

      opmnctl startproc process-type=OC4J_iFS_cmsdk
      
      

    The Oracle CM SDK domain starts. You must start the OC4J service or instance on every middle tier computer that is running the HTTP Node.

  8. Check the status of the Oracle CM SDK domain. Either view the Domain page of Oracle Enterprise Manager, or run the ifsctl status -n command from the following directory:

Starting the Oracle CM SDK Domain from the Command Line

Alternatively, you can use the ifsctl command-line tool to start the Oracle CM SDK domain. You must be logged in as the Administrator user in order to use the ifsctl tool. The tool is located in:

%ORACLE_HOME%\ifs\cmsdk\bin\

The syntax is:

ifsctl.bat command start [-v] [-n] [domain]

This launches any local Oracle CM SDK nodes for the specified domain. ("Local nodes" are those configured to run on the computer where ifsctl is invoked.) If the domain controller for the specified domain runs locally, it is also launched. If you omit the domain, the tool launches all local Oracle CM SDK nodes and domain controllers for all domains for which the computer is registered. The command also starts the domain controller if it has been launched (either locally or remotely) but is not yet started.

Specify [domain] in the following format:

ifs://hostname:port:service:schema

The -v flag causes ifsctl to generate a log file with additional diagnostic information, located at:

%ORACLE_HOME%\ifs\cmsdk\log\ifsctl.log

Starting an Oracle CM SDK domain requires a schema password. If you omit the -n flag, ifsctl prompts for the password. If you include the -n flag, ifsctl runs in non-interactive mode, and does not prompt for the schema password. In this case, ifsctl launches the Oracle CM SDK nodes, but does not start the domain controller.

See the Oracle Content Management SDK Administrator's Guide for more information about starting, stopping, and managing Oracle CM SDK.

Optional Post-Configuration Tasks

Depending on the details of your Oracle CM SDK deployment, you might need to perform the following post-installation tasks. These tasks are not required to configure and run Oracle CM SDK.

See the Oracle Content Management SDK Administrator's Guide for more post-configuration options, including user and folder creation information.


Note:

If you are planning to use the Oracle Management Agent for the Oracle Enterprise Manager 10g Grid Control, install it after installing and configuring Oracle CM SDK.

Validating Basic Operations

To validate that the domain and nodes have started and that the core Oracle CM SDK components are working, connect to the system from another computer on the network.

Table 4-1 Basic Functionality for Protocol and Server Access Addresses and Methods

Protocol or Server Access Address or Method Expected Result
HTTP http://hostname:port/cmsdk/admin Prompts for the administrative user account (system/password) and, upon authentication, displays the Oracle CM SDK Manager.

The value for port is set automatically during Oracle Application Server configuration. This value is typically 80. If you are unsure of what port number to use, navigate to the Application Server Home page in the Application Server Control and click the Ports tab.

NTFS From Windows Explorer, select Map network drive from the Tools menu. Prompts for a Windows user name and password. Upon authentication, displays a folder listing. See "Configuring the NTFS Protocol Server" for more information.

If a "503 Service Temporarily Unavailable" message appears when you connect to the Web server (HTTP), the HTTP node of the domain has not been started. Start the HTTP node to continue. See Chapter 6, "Troubleshooting" for more information.

Running the Web Starter Application

Oracle CM SDK is shipped with a sample Web application that developers can use as a starting point for creating their own custom Web applications. The Web Starter Application runs in its own OC4J instance, called OC4J_iFS_webstarterapp. This OC4J instance is automatically deployed during Oracle CM SDK configuration.

To start and run the Web Starter Application:

  1. After the Oracle CM SDK domain has started, use opmnctl (located in %ORACLE_HOME%\opmn\bin\) to run the following commands:

    • Start OPMN:

      opmnctl start
      
      
    • Start the HTTP server:

      opmnctl startproc type=ohs
      
      
    • Start the Web Starter Application:

      opmnctl startproc process-type=OC4J_iFS_webstarterapp
      
      
  2. Using a Web browser, access the Web Starter Application by entering:

    http://hostname:port/webstarterapp
    
    

Where port is usually 80. The Web Starter Application generates a log file, located at:

%ORACLE_HOME%\j2ee\OC4J_iFS_webstarterapp\application-deployments\webstarterapp\ OC4J_iFS_webstarterapp_default_island_1\application.log


Note:

For more information about the Web Starter Application, see the ReadMe file included with the Web Starter Application sample code.

Configuring the NFS Server

You can make the following three configuration changes to the Oracle CM SDK NFS Protocol Server:

  • Mapping UNIX UIDs to Oracle CM SDK User Accounts. Creates a mapping between UNIX UIDs and Oracle CM SDK user accounts so that users can access Oracle CM SDK after logging on to their UNIX user accounts.

  • Setting Up a Trusted Client List. Explicitly grants or revokes access privileges to a specific IP address, host computer, or domain. The Trusted Client list is an Oracle-specific capability to enhance NFS protocol security.

  • Enabling NIS Authentication. If your environment uses NIS for user, group, and password information, you can configure the Oracle CM SDK NFS protocol server to use NIS to authenticate users.

In most environments, you should map the UNIX and Oracle CM SDK accounts. The user account map is a domain property, and it can be updated dynamically. You do not need to restart the server to have the mappings take effect. In addition, the changes are persistent, even after the server is restarted.

The Trusted Client List and NIS authentication are NFS server configuration properties.

See Chapter 5, "Client Access Paths and Software" for more information about configuring the NFS protocol.

Mapping UNIX UIDs to Oracle CM SDK User Accounts

The Oracle CM SDK NFS Protocol Server uses the UNIX system authentication process to authenticate users. The UNIX UID (user identification) number is passed to the Oracle CM SDK NFS protocol server.

If their UNIX accounts are mapped to Oracle CM SDK accounts, users can log in to the UNIX operating system and access Oracle CM SDK without having to undergo an additional login process.

UNIX-UID to-Oracle CM SDK client mapping is configured in the IFS.DOMAIN.PROTOCOL.NFS.UidToUserMap domain property. You can map UIDs manually, through the Application Server Control, or you can upload UIDs using the Java Bulk NFS Tool.

Mapping UIDs Manually

To map UIDs manually:

  1. From a Web browser, access the URL to connect to the Application Server Control running on the computer where the Oracle CM SDK domain controller is configured:

    http://hostname:port
    
    

    The value for port is specified during Oracle Application Server configuration. This value is typically 1810.

  2. Enter the Oracle Application Server login user name and password to continue.

    • Enter ias_admin as the user name with the appropriate password for the Oracle Application Server instance.

    The Oracle Application Server Home page appears, listing all of the components running on the application server instance, including the Oracle CM SDK domain.

  3. Click the name of the Oracle CM SDK domain. The Oracle CM SDK home page appears, listing the domain controller and nodes that comprise the domain.

  4. Click Domain Properties (under the Configuration heading). The Domain Properties page appears, listing 25 property bundles at a time. Scroll down until you find IFS.DOMAIN.PROTOCOL.NFS.UidToUserMap. The property might be located on a second or subsequent page.

  5. Click IFS.DOMAIN.PROTOCOL.NFS.UidToUserMap. The Edit page appears.

    By default, the UID 60001 (the default UNIX guest account) is listed on the page.

  6. Click Add to add a UNIX UID and create a mapping to an Oracle CM SDK user account:

    • Enter the UID in the Name field.

    • Enter the Oracle CM SDK user account name in the Value field.

    • Leave the Type setting as String.

  7. Continue adding users in this manner until you have added all users with UNIX client accounts that will access Oracle CM SDK using NFS.

Unlike other domain properties, changes to this domain property are updated dynamically, so you need not restart the domain. In addition, these changes persist after the domain is restarted.

Mapping UIDs Using the Bulk NFS Tool

To map UIDs using the Bulk NFS Tool:

  1. On any middle-tier host, ensure that the CLASSPATH includes cmsdk.jar.

    This file is located in the %ORACLE_HOME%\ifs\cmsdk\lib directory.

  2. Run the following single line with the required values:

    java oracle.ifs.protocols.nfs.tools.UidLoader SmallServiceConfiguration system cmsdk_system_user_password uidfile=UidToName
    
    

    Where UidToName is a flat file you have created with entries of type:

    cmsdk_user:x:uid_on_client
    
    

    For example:

    jsmith:x:44610
    
    
  3. When prompted, enter the name of the Oracle CM SDK domain, in the format:

    ifs://hostname:port:service:schema
    
    
  4. When prompted, enter the Oracle CM SDK schema password.

Setting Up a Trusted Client List

You can create a list of trusted clients for Oracle CM SDK to enhance security. Oracle recommends that you change these settings in the Configuration Object and then load the server on the service using the modified configuration object so that the client list is used after a restart. Optionally, you can modify these properties dynamically.

  1. From a Web browser, connect to the Application Server Control running on the computer where the Oracle CM SDK domain controller is configured:

    http://hostname:port
    
    

    The value for port is the value specified during Oracle Application Server configuration.

  2. Enter the Oracle Application Server login user name and password to continue.

    • Enter ias_admin as the user name with the appropriate password for the Oracle Application Server instance.

    The Oracle Application Server Home page appears, listing all of the components running on the application server instance, including the Oracle CM SDK domain.

  3. Click the name of the Oracle CM SDK domain. The Oracle CM SDK top-level page appears, listing the domain controller and nodes that comprise the domain.

  4. Click Server Configurations (under the Configuration heading). The Server Configurations page appears, listing 25 property bundles at a time. Scroll down until you find NfsServerConfiguration.

  5. Click NfsServerConfiguration. The Edit page appears.

  6. Scroll down to the Properties section of the page to the IFS.SERVER.PROTOCOL.NFS.TrustedClientList and the IFS.SERVER.PROTOCOL.NFS.TrustedClientsEnabled properties. The properties might be located on a second or subsequent page.

  7. Select the IFS.SERVER.PROTOCOL.NFS.TrustedClientsEnabled property and click Edit. The Edit Property page appears.

  8. Set the Value to True. Click OK to save the change and return to the Edit NFSServerConfiguration page.

  9. Select the IFS.SERVER.PROTOCOL.NFS.TrustedClientList property and click Edit. Specify each entry in one of the following formats:

    • Client address: Specify a host name or an IP address. For example, smith.oracle.com or 130.35.59.9.

    • Domain suffix: Specify the domain as a string starting with a period character. For example, .us.oracle.com.

    • Subnet: Specify the subnet as an at symbol (@) character followed by an IP address, with an optional subnet bit length (/n) specifying the number of significant bits in the subnet address. You can omit low order zero bytes of the subnet address. For example, @130.35.68.0, @130.35.68 or @130.35.68.0/24.

      If an entry is preceded by a hyphen, then that specific client will be denied access through the Oracle CM SDK NFS server.

  10. Click OK to save the change and return to the Edit NFSServerConfiguration page.

  11. Click OK to save and return to the Server Configuration page.

    After modifying the NfsServerConfiguration object, you must reload the modified configuration object and restart the service:

  12. Return to the Oracle CM SDK home page.

  13. Click the Node where the NFS protocol server (NfsServer) is running. The Node page appears.

  14. Select the NFS protocol server and click Restart.

Enabling NIS Authentication

NIS (Network Information System) is a centralized management facility that consolidates UNIX password, group, and host file information. It is a distributed database of information that is easier to maintain than individual files (/etc/group, /etc/passwd, /etc/hosts) in large UNIX networks.

  1. Using a Web browser, connect to the Application Server Control running on the computer where the Oracle CM SDK domain controller is configured:

    http://hostname:port
    
    

    The value for port is specified during Oracle Application Server configuration. This value is typically 1810.

  2. Enter the Oracle Application Server login user name and password to continue.

    • Enter ias_admin as the user name with the appropriate password for the Oracle Application Server instance.

    The Oracle Application Server Home page appears, listing all of the components running on the application server instance, including the Oracle CM SDK domain.

  3. Click the name of the Oracle CM SDK domain. The Oracle CM SDK home page appears, listing the Domain Controller and nodes that comprise the domain.

  4. Click Server Configurations (under the Configuration heading). The Server Configurations page appears, listing 25 property bundles at a time. Scroll down until you find NfsServerConfiguration.

  5. Click NfsServerConfiguration. The Edit page appears.

  6. Scroll down to the Properties section of the page to the IFS.SERVER.PROTOCOL.NFS.NISEnabled and IFS.SERVER.PROTOCOL.NFS.NISServiceProvider properties.

  7. Select the IFS.SERVER.PROTOCOL.NFS.NISEnabled property and click Edit. The Edit Property page appears.

  8. Set the Value to True. Click OK to save the change and return to the Edit NFSServerConfiguration page.

  9. Select the IFS.SERVER.PROTOCOL.NFS.NISServiceProvider property and click Edit.

    • Specify the name of the NIS server in your network that should be used to authenticate users. The format is:

      nis://NIS_Server_Name/cmsdk_domain
      
      
  10. Click OK to save the change and return to the Edit NFSServerConfiguration page.

  11. Click OK to save and return to the Server Configuration page.

    After modifying the NfsServerConfiguration object, you must restart the node.

  12. Return to the Oracle CM SDK home page.

  13. Select the Node where the NFS protocol server (NfsServer) is running.

  14. Click Stop.

  15. On the Warning page, click Yes to stop the node. The status of the node changes to Down.

  16. Select the Node.

  17. Click Start.

    The Node status changes to a green check mark icon, indicating that the node is up.

Using Oracle CM SDK with a RAC Database

The following tasks are required after configuring Oracle CM SDK if you are using Oracle CM SDK with an Oracle RAC database.

In addition to the required preconfiguration tasks for setting up Oracle CM SDK to use a RAC database (see "Set Up Oracle CM SDK to Use Real Applications Clusters Database (Optional)"), you must perform the following post-configuration steps:

  1. On each middle tier, back up and then edit the registry.xml file (located in the %ORACLE_HOME%\ifs\common\ directory) to add a DatabaseUrl entry.

    You can add the DatabaseUrl entry anywhere under the <Instance> tag. In the following example, the entry is added directly under the tag. Note that the value for tnsentry should be the same as that specified in the RAC pre-configuration steps.

    For example:

    <Instance>
      <DatabaseUrl>jdbc:oracle:oci8:@my_tnsentry</DatabaseUrl>
      <Domain>ifs://DBHOME:1521:dbservice:ifssys</Domain>
      <DomainType>cmsdk</DomainType>
      <Registered>1018925008096</Registered>
      <LastModified>1028330926700</LastModified>
      <LastStarted>1028329087966</LastStarted>
      <Ports></Ports>
    </Instance>
    
    
  2. On each middle tier, back up and then edit the targets.xml file (located in the %ORACLE_HOME%\sysman\emd\ directory) to add a value for the DBConnectDescriptor parameter.

    Use the value specified as a TNS entry in the tnsnames.ora file. See "Set Up Oracle CM SDK to Use Real Applications Clusters Database (Optional)" for more information.

    For example, if the database specified in tnsnames.ora is ifsrac.company.com, specify the value of DBConnectDescriptor parameter as the following:

    <Property NAME="DBConnectDescriptor" VALUE="ifsrac.company.com"/>
    

Configuring the NTFS Protocol Server

The NTFS protocol server creates a virtual disk drive on a Windows server which provides access to Oracle CM SDK from the Window server's file system. This virtual disk drive can be shared using Windows network file sharing to provide Windows clients network access to files in Oracle CM SDK (see "Enabling Windows Users to Map Oracle CM SDK as Network Drives (Optional)" for more information).

The NTFS protocol server controls access from the Windows server by matching the Windows server user name to an Oracle CM SDK user name. After Oracle CM SDK is initially installed and started, a virtual disk is created and assigned the drive letter "O". Initially, no files are accessible on the "O" drive because all file access requires an authenticated user, and initially an Oracle CM SDK installation does not have any users.

To access the "O" drive, you must create an Oracle CM SDK user with the same user name as the Windows server user (the Windows server administrator) that is used to start Oracle CM SDK. Once this Oracle CM SDK user is provisioned, the Windows server administrator is able to access files on the "O" drive. See the Oracle Content Management SDK Administrator's Guide for more information about creating users.

After creating the Oracle CM SDK user, verify that the Windows server administrator can access the "O" drive.

Steps for Configuring the NTFS Protocol Server

After running the Oracle CM SDK Configuration Assistant, the Windows server administrator must perform the following steps in order to properly configure the NTFS protocol server:

  1. Reboot to complete the installation of the Oracle CM SDK NTFS driver.

  2. Create an Oracle CM SDK user. This user must have the same name as a Windows user who is in the Windows Administrators group (the Windows server administrator), or this user cannot start the NTFS driver. Use the Oracle CM SDK Manager to create users. See Table 4-1, "Basic Functionality for Protocol and Server Access Addresses and Methods" for connection information.

  3. Start all Oracle CM SDK servers. All the Oracle CM SDK protocol servers and agents start up, although the NTFS server cannot yet be used to access Oracle CM SDK.

    See "Starting All Necessary Processes" for more information.

  4. The "O" drive is now accessible and the default mount points are created. If the mount points are not created, you can create them by restarting the NTFS server. Restart the Oracle CM SDK NTFS server using the Application Server Control Web site. Alternatively, you can restart all Oracle CM SDK servers. The NTFS server can now be used to access Oracle CM SDK. The Windows user name and password is used for authentication.

By default, the NTFS protocol creates Windows network shares called Home and AllPublic for the Home and AllPublic directories, respectively, on the "O" drive. These directories must be accessible to the local Windows server administrator in order for the network shares to be created. If these directories are not accessible to the Windows server administrator, the creation of these shares fails. After you have verified that you can access the "O" drive, restart the NTFS protocol server to create the default network shares. You can restart the server using Application Server Control Web site or you can stop and start all servers. See "Starting All Necessary Processes" for more information.

Configuring Access to the Local "O" Drive

By default, access to the "O" drive on the Windows server is based on the Windows user that was used to start the Oracle CM SDK servers. The Windows user is mapped to an Oracle CM SDK user of the same name. For example, if the Oracle CM SDK servers are started by the Windows user Administrator, then access to the "O" drive is based on an Oracle CM SDK user named Administrator.

You can change the default Oracle CM SDK user that is used to access the "O" drive on the Windows server by setting a property in the NTFS server configuration. Edit the NTFS server configuration properties and add a string property with the name IFS.SERVER.PROTOCOL.NTFS.SystemUserName. Set the value of this property to the Oracle CM SDK user name to be used to access the "O" drive on the Windows server. After changing the NTFS server configuration, you must stop and restart the node.

Enabling Windows Users to Map Oracle CM SDK as Network Drives (Optional)

The Oracle CM SDK Web Interface enables Oracle CM SDK users to logon using their Oracle CM SDK accounts without requiring Windows user accounts. However, Windows NT/2000/2003/XP drive mapping is controlled independently from Oracle CM SDK, by the native Windows security mechanisms. Before users can access an Oracle CM SDK instance on a Windows NT/2000/2003/XP server as a Windows file share, Oracle CM SDK users must be authenticated by the native Windows security mechanism. Perform the following steps to allow users to map Oracle CM SDK NTFS protocol servers as Windows network drives:

  1. Windows server administrators must create Windows user accounts for all authorized Oracle CM SDK users.

    • If your organization is using the Microsoft Windows domain security model, the Windows server administrator should create the user accounts in the Windows domain (by using User Manager for Domains), not on the local machine. (Oracle CM SDK ignores the domain prefix and looks at the user name only. For this reason, Windows server administrators should ensure that Windows user names that map to Oracle CM SDK user names are unique across all Windows domains.)

    • If the Windows user accounts already exist, the Windows server administrator must provision corresponding Oracle CM SDK accounts.

  2. Users in a Windows NT/2000/2003/XP domain must enter valid Windows NT/2000/2003/XP user names and passwords if prompted when they attempt to map a drive to an Oracle CM SDK server.

    • Windows NT/2000/2003/XP domain users might be prompted to supply the Windows domain name as part of their user name in the logon prompt, as follows:

      windows_domainname\username

      For example:

      MyDomain\gking

Once users have authenticated using the native Windows security mechanism, they gain access to Oracle CM SDK as the user of the same name as the Windows account.

Oracle CM SDK administrators and Windows NT/2000/2003/XP administrators should ensure that appropriate user accounts have been created on Windows and in Oracle Internet Directory or Oracle CM SDK, and therefore provisioned in Oracle CM SDK. To avoid inappropriate access to information, the individuals associated with Oracle CM SDK user accounts should be the same individuals associated with Windows NT/2000/2003/XP accounts.

Troubleshooting a Windows NT/2000/2003/XP File Share

If users are unable to map a network drive to an Oracle CM SDK instance, you (or the Windows NT/2000/2003/XP administrator) can create a separate Windows NT/2000/2003/XP file share (independent of Oracle CM SDK), and have users attempt to map to this "test" share to determine if the problem is with Windows NT/2000/2003/XP. If users cannot map to the native Windows NT/2000/2003/XP file share, see the Windows documentation to resolve the problem.