A
Troubleshooting the Initial Startup Process

Appendix summary

This appendix provides information about the most common types of errors and the corresponding error messages that you may encounter as you start Financial Analyzer for the first time or use Financial Analyzer after upgrading.

List of topics

This appendix includes the following topics:

• Error in connecting to Express

• Error in attaching to the personal database

• Error in starting up a workstation

Error in connecting to Express

Message text

If there is an error in connecting to Express, you may receive the following message: "Cannot connect to Express."

Reasons for the error

The message "Cannot connect to Express" indicates that you are not able to make a connection to an Express Server session for one of the following reasons:

• You have provided incorrect login information. Verify all login information that you provided when logging into Express Server, which includes:

  Username

  Password

  Domain, if required

  Server, if required

  UUID or EndPoint, if required

• The necessary TCP/IP software may not be installed on the client. Check with your network administrator.

• The Express Server service may not be running. Check the Express Service manager for the instance of Express Server that you are using.

• The Express Server client support files have not been installed or cannot be found. Verify whether the xpdb.db file is located in the oracle_home/OLAP/OES630/SERVICE/OEC630 directory. If the directory and file do not exist, they have not been installed. Install them. If the file exists, check the File I/O option in the Express Service Configuration Manager to verify that the ServerDBPath setting contains the oracle_home/OLAP/OES630/SERVICE/OEC630 directory. If it does not, edit the setting.

• For NT installations the network ID that you are using to log into Financial Analyzer requires the Log on locally right. Check with your network administrator to verify that this right has been set for the network ID.

Error in attaching to the personal database

Message text

If there is an error in attaching to the personal database specified in the Express Server Login, you may receive the following message: "Cannot attach to personal database because it cannot be found or it is already attached by another user."

Reasons for the error

The message "Cannot attach to personal database because it cannot be found or it is already attached by another user" indicates that you cannot attach to the personal database specified in the Express Server Login for one of the following reasons:

• An incorrect personal database name or path has been supplied. Verify that you have entered the correct name and path.

• The Personal Database may already be in use. You cannot connect to this database until the person currently attached to the database finishes their session.

• You do not have read/write access to the personal database. Check with your system administrator.

• You may have re-booted your PC and the Express Server session you were originally working in may not have correctly terminated. Ask your system administrator to terminate your previous session using the Express Server Session Manager.

Error in starting up a workstation

Message text

If there is an error in starting up a workstation, you may receive the one of the following messages: "Cannot attach the OFAS database" or "You are not a valid Oracle Financial Analyzer user."

Reasons for error

The messages "Cannot attach the OFAS database" and "You are not a valid Oracle Financial Analyzer user" indicate that an error has occurred for one of the following reasons:

• There is no operating system username associated with the Financial Analyzer user for this workstation.

• The change to the user specification has not been run through the Task Processor.