It is important for Internet Explorer and the Java Runtime Environment (JRE) to be compatible.
To check whether Internet Explorer is using 64 or 32 bit tabs:
If Internet Explorer is using 64 bit tabs, download and install 64-bit JRE.
If Internet Explorer is using 32-bit tabs, you can either switch on Enhanced Protection Mode in Internet Explorer, or download and install 32-bit JRE.
To switch on Enhanced Protection Mode:
If the virus protection software installed on your computer incorrectly identifies components of Cloud Services as suspicious, contact your IT team.
If you receive an message about network level authentication having failed, see: Secure Global Desktop Error "Session Failed: Network Level Authentication Failed" When Attempting to Launch P6 Professional via Primavera Virtual Desktop (Doc ID 2200935.1) at https://support.oracle.com/epmos/faces/DocumentDisplay?id=2200935.1
When you are printing in Primavera Virtual Desktop, if you receive a message that a report has been printed, but you are not able to select a destination for the report output:
If Primavera Virtual Desktop crashes because of a loss of network connectivity, ensure that you have a reliable internet connection with your provider before logging back into Primavera Virtual Desktop.
If the local drives configured for your computer are not available inside Primavera Virtual Desktop, log out of P6 Professional and then log out of Primavera Virtual Desktop. Log in to Primavera Virtual Desktop.
Using Primavera Virtual Desktop for Cloud
About Primavera Virtual Desktop
Prerequisites for Accessing P6 Professional with Primavera Virtual Desktop for Cloud
Accessing P6 Professional with Primavera Virtual Desktop for Cloud
Resizing the Primavera Virtual Desktop Window
Exporting Project, Roles, and Resources for Cloud
Importing Projects, Roles, and Resources for Cloud
Configuring the Scheduling Log Location
Using Schedule Comparison for Cloud
Printing Using Primavera Virtual Desktop for Cloud
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Last Published Thursday, November 29, 2018