Appendix
Additional Notes and Troubleshooting
When launching the Rules Palette, the following message will be displayed if the application does not find JDK 1.8:
- If this message displays, the user should click the Exit button and ensure that JDK 1.8.x is available for the Palette. To do so, see the Ensuring Use of the Proper JDK Version section above.
- Neither the "Disable Modules and Continue" nor "Exit" option will launch the Palette explorers (Main Explorer, Global Rules Explorer, etc.). It is therefore mandatory to update JDK to version 1.8.x.
- If "Disable Modules and Continue" is chosen, users will have to clear the cache after installing the JDK 1.8.x and restart the Palette. See the Clearing the Cache section below for instructions on clearing the cache.
Clearing the Cache
- Close the Palette.
- Delete the cache folder as follows:
- If using Windows 7: Delete the folder corresponding to the version number being used from: C:\Users{color:#ff0000}YOUR USER\AppData\Roaming\Oracle\asgraphicruleside\.
- Open the Palette and attempt to login or create a new environment.