Suspense Comments

Once the suspense record is created, Comments can be added to suspense records. If suspense comments are available, and if you have the proper security privileges, then you will see a Comments link on the Entity Navigation list of an open suspense record. You will also see an Add Comment link on the Action list below the entity navigation list. A suspense record must be open in order to see the Add Comment link.

When adding a comment, messages can be added via a text box in the Suspense Comment window, or predefined comment templates can be selected, if configured. There is also an option to hide the comment from view. The ability to see comments posted by other users is controlled through security.

Steps to Add a Suspense Comment

  1. Search for a suspense record and open the record.
  2. Click the Add Comment link on the Action list below the entity navigation list. If this option is not available, then you do not have security privileges to add comments.
  3. Enter the comment information in the fields provided in the Suspense Comment window. You can use a predefined template by selecting one from the Comment Name drop down box. If this field is not displayed, then no comment templates are available.
Important   If you want the comment to be hidden from view, check the Hidden box at the top of the screen. Only users with security privileges to view hidden comments will be able to search or see them.
  1. Click Save to add the comment to the suspense record.
  2. Close the Suspense Comment window when you are finished adding comments.

Steps to Search for Existing Suspense Comments

  1. Open a suspense record.
  2. Click the Comments link on the Entity Navigation list.
  3. Select the search criteria in the Comment Search window. There is a Display multi-choice combo-box that allow to select the type of comment you want to return in the search results. There are also fields to search for comments by date or by the user that entered the comment.
  4. Click Find to apply the search criteria and return the results. Comments that meet the specified criteria will display in the Comment Search Results grid.
  5. Click a comment in the grid to display the full comment information.

Steps to Delete a Suspense Comment

  1. Search for a comment using the steps described above.
  2. Click the comment from the Search Results grid to open the full comment.
  3. Click the trashcan icon next to the comment in the Comment grid at the bottom of the window.
  4. Confirm that you want to delete the comment.
  5. Refresh the Comment Search Results to make sure the comment was deleted.

View Deleted Comments

Once a comment is deleted, it moves to a shadowed status and will not return in any comment searches. These comments can still be viewed, if you select the Shadow option from the Display multi-choice combobox on the Comment Search Criteria section of the Comment screen. You must also select the type of comment.

A History button is available for all comments, when the comment is open. You will see all activity that was logged against that comment, including delete actions.

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