Comments Overview

OIPA supports the use of comments at the activity, segment, policy and client levels. Suspense comments are also supported. Comment search screens are available at each comment level, where comments can be searched according to type, date and the user that entered the comment. Filtering options can also be applied to any type of comment, which gives the ability to group them by category. Security privileges assigned to the user's OIPA login name and password control whether a user can add, view, modify, delete and view the history of a comment.

Comment Templates

In addition to standard comments, comment templates are also available. These templates are predefined messages that can be applied to any type of comment, depending on how they are configured. If templates have been configured for the type of comment that the user is adding, then a drop-down box will display on the Comment screen with the available templates.

Security

Security is applied to comment functionality and controls the level of access that a particular user have to comments added by other users. If the user is not able to access or edit comments, that means the user do not have the proper security privileges.

Private Comments

Comments can be marked Hidden and they will remain hidden from other users. A security privilege is available to allow specific users to have the ability to see comments that have been marked "hidden".

Comments on Recycled Activities

When an activity is recycled or goes through undo-redo stages the comments are copied to the new activity. The reversal activity that was created to recycle the activity is active and comments may be added.

The reversed activity is shadowed and a search for comments will only return comments on non-shadowed activities. The recycled (non-shadowed) activity’s comment will be returned. The user will be able to see all comments regardless of activity status by selecting the activity on the relevant Activity screen and viewing the comments via the comments icon.

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