Resubmitting a failed request
When a request fails, the status on the My Requests - Complete page becomes Failed. The email sent upon completion indicates that the request failed. In many instances, resubmitting the request will correct the error.
- On the My Requests - Complete page, locate a request with a Failed status.
- Click the Request Name.
The Request Details page for the request appears. The reason for failure appears in red in the State column. For example, DocGen Failed.
- For more information about the error, click the value in the State column.
The error dialog box provides a number corresponding to the error, which you will be asked to provide if you contact Oracle Support about this problem.
- To dismiss the dialog box, click Ok.
- To return to the My Requests - Complete page, click Return.
- Select the checkbox of the failed request.
- Click Resubmit.
The Resubmit dialog box appears.
Note: If the Resubmit button does not appear, click anywhere else on the page and it will appear.
- Choose a resubmit option. The study data might have changed since the original request was processed, impacting the content of the PDFs.
- To include any new information, select Yes, Generate the subset of PDFs that were not generated in the previous run.
- To regenerate the entire request, select Yes, Generate a completely new set of PDFs.
- Click OK.
If resubmission is successful, the application displays an Operation successful message.
- Click OK. The application moves the request to the My Requests - processing page.
- The application reprocesses the PDF request. When processing is complete, the request moves to the My Requests - Complete page and, if successful, the status changes to Complete.
- If the PDF request fails again, note the reason for failure (see steps 2 and 3) and contact Oracle Support.
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