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Resubmitting a failed request

When a request fails, the status on the My Requests - Complete page becomes Failed. The email sent upon completion indicates that the request failed. In many instances, resubmitting the request will correct the error.

  1. On the My Requests - Complete page, locate a request with a Failed status.
  2. Click the Request Name.

    The Request Details page for the request appears. The reason for failure appears in red in the State column. For example, DocGen Failed.

  3. For more information about the error, click the value in the State column.

    The error dialog box provides a number corresponding to the error, which you will be asked to provide if you contact Oracle Support about this problem.

  4. To dismiss the dialog box, click Ok.
  5. To return to the My Requests - Complete page, click Return.
  6. Select the checkbox of the failed request.
  7. Click Resubmit.

    The Resubmit dialog box appears.

Note: If the Resubmit button does not appear, click anywhere else on the page and it will appear.

  1. Choose a resubmit option. The study data might have changed since the original request was processed, impacting the content of the PDFs.
  2. Click OK.

    If resubmission is successful, the application displays an Operation successful message.

  3. Click OK. The application moves the request to the My Requests - processing page.

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