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Important Dates with respect to the contract

There are three dates with respect to contract –

Warning date

This is the date when a Tenant Administrator and Tenants’ Users will see the warning message on the OIC Portal regarding their cloud contract expiration. By default, the Warn Date is set 30 days prior to the contract expiry date.. However, the Tenant Administrator can edit this based on the Tenants’ preferences.

Expiration date

This is the date when the contract expires.

Grace period

This is a period of time within which a Tenant Administrator can continue to access and utilize the Portal services after the contract has expired. By default the grace period is set to 30 days after the contract expiration date. Crossing the grace period the Tenant’s account will be locked and they will get a notification to update their contract.

A Tenant’s account status will be updated based on the contract dates. For example, the Tenant Status changes from Active to Warning before 30 days of the contract expiry date. Once the contract is reached to expiry date, the Tenant Status is changed to Expired. After crossing the grace period, the Tenant Status is changed to Locked.

 

If your status is ACTIVE and the warning date has crossed,

OICP Administrator will set the Tenant status to Warning and load the Contract Warning message. Contract warning message will appear to only you while login to the OIC application. Warning message will not appear to users who don’t have a Tenant Administrator role.

If your status is ACTIVE or WARNING and the expiration date has crossed,

OICP Administrator will set the Tenant status to Expire and load the Contract Expiration message. Contract expiration message will appear to all the users of Tenant irrespective of their roles when logging into the Oracle Insurance Cloud portal OIC application.

If your status is LOCKED and the grace date has crossed,

OICP Administrator will set the Tenant status to Locked. You as well as your Users will not able to access OIC application if the Tenant status is locked.

Managing Tenant profile information

You can make changes to Seats to Warning limit & Warning Date at Tenant’s discretion. These types of changes do not and it doesn’t need to go through any approval process with OICP Administrator.


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