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Accessing work queue requests

Tenant Administrator requests are logged in the ‘Tenant Administration Self-Service page’ and listed under the OIC Administrator work request queue. To access the OIC Administrator work requests, click the ‘OIC Administrator work requests’ button located at the upper-right corner of the Tenant Administration Self-Service page. A list of the work requests submitted and their status is displayed.

Field

Description

Status

Request status (OPEN/WORK/CLOSED)

Open: These requests are awaiting action by the OICP Admnistrator

WORK: These requests are undertaken by OICP Administrator and work in progress.

CLOSED: These requests are completed and closed by OICP Administrator

Types

NEWTE A new Tenant request created from OIC signup page.

PPSDEL A PPS LIBRARY deletion request.

PPSIMP A PPS LIBRARY import request created by Tenant.

PPSUPD A PPS LIBRARY update request.

REQAC A request to change Tenant’s Account from PROSP to ACTIVE.

SEATS A request for provisioning new seat

Description

Short description that was entered by the Tenant Administrator while creating the request

Created Date

Coordinated Universal Time (UTC) when the request is created.

Updated Date

Coordinated Universal Time (UTC) when the request is edited / updated.

Userid

The e-mail ID of the OICP Administrator who will review and approve the request

Field

This column provides the information about the Tenant company. If the request is regarding PPS Library, it holds PPS Library, referencename, tier, filename, description, PPSconfigid and other required details.

The specific request can be accessed by choosing the required fields listed under the Search criteria (see below)

Figure 16. OICP Admin Work Requests screen

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