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Tenant Maintenance via Tenant Administration Self-Service

As a Tenant Administrator, you can create/manage self service requests and allow your users access to portal related activities. The ‘Tenant Administration Self Service’ page allow you to modify the data. The elements and the tasks possible in this page are listed below.

Figure 13. Tenant Administration Self-Service screen

Field

Description

Name

(Required) Enter the company name

Description

Enter a description for the Self-Service request. The description is displayed on the OIC Admin Work Request with the request.

Status

This field reflects the current status (eg: PROSP, ACTIVE)

PROSP=Prospective (can onboard users but cannot perform transactions[mss1] )

ACTIVE=Active (full system access, can perform transactions)

WARN = Full system access, can perform transactions but license warning date is reached

EXPIRE= Full system access, can perform transactions but license date is expired and under grace period

LOCKED=No access (will get a message like “Your tenancy status is locked”)

Seats to Service Limit

Total number of seats allocated as part of the Contract

Seats to Service Used

Total number of seats in use

Seats to Service Available

Total number of seats available for consumption

Seats to Service Warning Level

This field shows the threshold limit of the seats. Once this limit is crossed, there will be a warning message shown to the Tenant Administrator. The default threshold limit is 95%. The threshold limit can be modified as needed.

Contract Expiration Date

Contract Expiration Date

Contract Warn Date

The warning date alerts the user before expiration and it is normally set to 30 days prior to the expiration date.

Contract Grace Date

Post expiration, Oracle Insurance Cloud Portal services can be used till the grace period is reached. In general, grace date is set 30 days after the date of contract expiration.

PPS Prefix

PPS Prefix is created by OICP Admin to create a collection of all the library files of individual Tenant Administrators in one location. This helps the OICP Administrator manage the Tenant’s library files. The Tenant Admin can check their PPS Prefix on the self-service page. Once the OICP Administrator creates the PPS Prefix, it cannot be edited by the OICP Administrator or Tenant Administrator.

Address

Define the Tenant’s Address

Tenant Address Type: Available selections include Preferred, Physical and Mailing

Tenant Address (required): Enter the Tenant’s street address. There are 2 address lines provided - Address Line 1and Address :Line 2

Tenant City: Enter the Tenants’ city

Tenant State: Select the State from the pick list

Tenant Mail Code: Enter the zip code

Tenant Country Code : Select the Country Code from the pick list

Notes: Notes about the Tenant’s Address

Click OK to save the changes

Click Cancel to cancel the dialog; changes are not saved

Email

Tenant Email (Required)

Tenant Email type: Available selections include Preferred, Main or Alternate

Notes:

Click OK to save the changes

Click Cancel to cancel the dialog; changes are not saved

Phone

Tenant Phone (Required)

Tenant Phone Type: Available selections include Preferred, Main or Alternate

Notes: Enter information about the Tenants’ Phone number.

Click OK to save the changes

Click Cancel to cancel the dialog; changes are not saved


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