Accessing work queue requests
Tenant Administrator requests are logged in the ‘Tenant Administration Self-Service page’ and listed under the OIC Administrator work request queue. To access the OIC Administrator work requests, click the ‘OIC Administrator work requests’ button located at the upper-right corner of the Tenant Administration Self-Service page. A list of the work requests submitted and their status is displayed.
Field |
Description |
Status |
Request status (OPEN/WORK/CLOSED) Open: These requests are awaiting action by the OICP Admnistrator WORK: These requests are undertaken by OICP Administrator and work in progress. CLOSED: These requests are completed and closed by OICP Administrator |
Types |
NEWTE A new Tenant request created from OIC signup page. PPSDEL A PPS LIBRARY deletion request. PPSIMP A PPS LIBRARY import request created by Tenant. PPSUPD A PPS LIBRARY update request. REQAC A request to change Tenant’s Account from PROSP to ACTIVE. SEATS A request for provisioning new seat |
Description |
Short description that was entered by the Tenant Administrator while creating the request |
Created Date |
Coordinated Universal Time (UTC) when the request is created. |
Updated Date |
Coordinated Universal Time (UTC) when the request is edited / updated. |
Userid |
The e-mail ID of the OICP Administrator who will review and approve the request |
Field |
This column provides the information about the Tenant company. If the request is regarding PPS Library, it holds PPS Library, referencename, tier, filename, description, PPSconfigid and other required details. |
The specific request can be accessed by choosing the required fields listed under the Search criteria (see below)
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