Tenant Maintenance via Tenant Administration Self-Service
As a Tenant Administrator, you can create/manage self service requests and allow your users access to portal related activities. The ‘Tenant Administration Self Service’ page allow you to modify the data. The elements and the tasks possible in this page are listed below.
Field |
Description |
Name |
(Required) Enter the company name |
Description |
Enter a description for the Self-Service request. The description is displayed on the OIC Admin Work Request with the request. |
Status |
This field reflects the current status (eg: PROSP, ACTIVE) PROSP=Prospective (can onboard users but cannot perform transactions[mss1] ) ACTIVE=Active (full system access, can perform transactions) WARN = Full system access, can perform transactions but license warning date is reached EXPIRE= Full system access, can perform transactions but license date is expired and under grace period LOCKED=No access (will get a message like “Your tenancy status is locked”) |
Seats to Service Limit |
Total number of seats allocated as part of the Contract |
Seats to Service Used |
Total number of seats in use |
Seats to Service Available |
Total number of seats available for consumption |
Seats to Service Warning Level |
This field shows the threshold limit of the seats. Once this limit is crossed, there will be a warning message shown to the Tenant Administrator. The default threshold limit is 95%. The threshold limit can be modified as needed. |
Contract Expiration Date |
Contract Expiration Date |
Contract Warn Date |
The warning date alerts the user before expiration and it is normally set to 30 days prior to the expiration date. |
Contract Grace Date |
Post expiration, Oracle Insurance Cloud Portal services can be used till the grace period is reached. In general, grace date is set 30 days after the date of contract expiration. |
PPS Prefix |
PPS Prefix is created by OICP Admin to create a collection of all the library files of individual Tenant Administrators in one location. This helps the OICP Administrator manage the Tenant’s library files. The Tenant Admin can check their PPS Prefix on the self-service page. Once the OICP Administrator creates the PPS Prefix, it cannot be edited by the OICP Administrator or Tenant Administrator. |
Address |
Define the Tenant’s Address Tenant Address Type: Available selections include Preferred, Physical and Mailing Tenant Address (required): Enter the Tenant’s street address. There are 2 address lines provided - Address Line 1and Address :Line 2 Tenant City: Enter the Tenants’ city Tenant State: Select the State from the pick list Tenant Mail Code: Enter the zip code Tenant Country Code : Select the Country Code from the pick list Notes: Notes about the Tenant’s Address Click OK to save the changes Click Cancel to cancel the dialog; changes are not saved |
Tenant Email (Required) Tenant Email type: Available selections include Preferred, Main or Alternate Notes: Click OK to save the changes Click Cancel to cancel the dialog; changes are not saved |
|
Phone |
Tenant Phone (Required) Tenant Phone Type: Available selections include Preferred, Main or Alternate Notes: Enter information about the Tenants’ Phone number. Click OK to save the changes Click Cancel to cancel the dialog; changes are not saved |
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