Important Dates and Account Status
There are three important dates with respect to your account status.
Warning date: This is the date when you will see the warning message ‘Warning!! Contract about to expire’ on the OIC Portal. By default, the Warning Date is set 30 days prior to the contract expiry date.. However, your Administrator can edit this based on his preferences.
Expiration date: This is the date when the contract expires.
Grace period: This is a period of time within which you can continue to access and utilize the Portal services after the contract has expired. By default the grace period is set to 30 days after the contract expiration date. Crossing the grace period your account will be locked. Contact your administrator to reactivate your account.
Your account status will be updated based on the contract dates. For example, the account status changes from Active to Warning before 30 days of the contract expiry date. Once the contract is reached to expiry date, the account status is changed to Expired. After crossing the grace period, the account status is changed to Locked.
If your status is ACTIVE or WARNING and the expiration date has crossed,
Contract expiration message ‘Warning!! Contract about to expire’ will appear to when you are logging into the Oracle Insurance Cloud portal application.
If your status is LOCKED and the grace date has crossed,
You will not be able to access OIC application if the Tenant status is locked. Contact your Administrator for activation in such case.
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