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Welcome

Welcome to the Oracle Utilities Customer Care and Billing 2.4.0 Utility Reference Model library.

The Utility Reference Models (URMs) are a set of business process models that show how Oracle Utilities Customer Care and Billing supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.

URM Scope

The diagram below illustrates five major business areas. The URMs for Oracle Utilities Customer Care and Billing support business processes from the Manage Customers, Manage Revenue, and Manage Network Infrastructure areas.

Business Process Diagram

3 Manage Customer

3.1 Market to Customer

  • 3.1.2 Manage Marketing Programs EPUB HTML PDF
  • 3.1.2.1 Select Customers and Manage Marketing Programs EPUB HTML PDF

3.3 Manage Products and Service

  • 3.3.1 Gather and Maintain Customer Information EPUB HTML PDF
  • 3.3.1.1 Establish Person and or Account EPUB HTML PDF
  • 3.3.2 Manage Service Agreement EPUB HTML PDF
  • 3.3.2.1 Start Premise Based Service EPUB HTML PDF
  • 3.3.2.2 Start Non-Premise Based Service EPUB HTML PDF
  • 3.3.2.3 Stop Premise Based Service EPUB HTML PDF
  • 3.3.2.4 Stop Non-Premise Based Service EPUB HTML PDF
  • 3.3.3 Manage Deposit EPUB HTML PDF
  • 3.3.3.1 Refund Deposit EPUB HTML PDF
  • 3.3.3.2 Determine Customer Deposit (Cash, Non-cash, 3rd party) EPUB HTML PDF
  • 3.3.3.3 Review Deposits EPUB HTML PDF
  • 3.3.3.4 Monitor Deposit - Calculate Interest EPUB HTML PDF
  • 3.3.5 Establish and Maintain Loan EPUB HTML PDF
  • 3.3.5.1 Establish and Maintain Loan EPUB HTML PDF
  • 3.3.6 Manage Service Agreement and Landlord Agreement EPUB HTML PDF
  • 3.3.6.1 Establish Landlord Agreement-Manage Premises EPUB HTML PDF
  • 3.3.6.2 Start Premise Based Service for Landlord-Tenant EPUB HTML PDF
  • 3.3.6.3 Stop Premise Based Service for Landlord-Tenant EPUB HTML PDF
  • 3.3.8 Manage Net Energy Metering Service EPUB HTML PDF
  • 3.3.8.1 Establish and Maintain Net Energy Metering Service EPUB HTML PDF

3.4 Manage Customer Relationships


4 Manage Revenue

4.1 Manage Financial Procedures

4.2 Manage Device Measurements and Bill Customers

4.3 Collect Revenue


5 Manage Network Infrastructure

5.1 Plan & Design Network

5.3 Connect Products and Services

5.6 Manage Devices