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Oracle® Health Sciences ClearTrial Cloud Service Plan and Source User Guide Release 5.0 E36710-02 |
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# 1 Getting Started

Before you begin creating studies and plans in ClearTrial, you should be familiar with how to reset a forgotten password and the available supportive resources.

## 1.1 Forgotten Password

If you have forgotten your password, click the “Forgot Your Password?” link on the ClearTrial login screen. Enter your Customer ID, login name, and email address. You will receive an email with further instructions on how to reset your password.

Note: If your organization does not allow user account information to be sent by email, your System Administrator needs to communicate the customer code, login name, and temporary password through a secure form of communication.

## 1.2 How to Get Help

- ClearTrial Support Center: Click the Visit Support Center link on any screen within ClearTrial to access additional documentation and resources.

- ClearTrial Support Team: Contact the ClearTrial Support Team at cleartrial-support_ww@oracle.com or +1 (877) 206-4846.

- On-Screen Help: From any screen within ClearTrial, click the label for a specific field to view the on-screen help window.