# Queries: Cycle Times

Queries: Query Cycle Times report elements let you report on how long it takes for queries to move from one state to another.

Queries: Query Cycle Times report elements

Report element | Description
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Days Opened to Answered | Data type: Numeric Description: The number of days from when a query was first opened to the last time it was answered. How calculated: The calculation begins on the first day when the status of a query was set to Open and ends on the most recent day when the status of a query was set to Answered. This value is calculated in multiples of 24 (hours) and is rounded down to the nearest whole number. For example, if a query is opened on day 1 at 10 AM and answered on day 3 at 9 AM, the Open to Answered value is 2 days. Data source: Derived and stored in the Reporting and Analysis database.
Days Opened to Closed | Data type: Numeric Description: The number of days from when a query was first opened to last time it was closed. How calculated: The calculation begins on the first day when the status of a query was set to Open and ends on the most recent day when the status of a query was set to Closed. This value is calculated in multiples of 24 (hours) and is rounded down to the nearest whole number. For example, if a query is opened on day 1 at 10 AM and closed on day 3 at 9 AM, the Answered to Closed value is 2 days. Data source: Derived and stored in the Reporting and Analysis database.
Days Answered to Closed | Data type: Numeric Description: The number of days from when a query was last answered to the last time it was closed. How calculated: The calculation begins on the first day when the status of a query was set to Answered and ends on the most recent day when the status of a query was set to Closed. This value is calculated in multiples of 24 (hours) and is rounded down to the nearest whole number. For example, if a query is answered on day 1 at 10 AM and closed on day 3 at 9 AM, the Answered to Closed value is 2 days. Data source: Derived and stored in the Reporting and Analysis database.

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