Workflow

How to Assign Affected Objects to a Work Request/Work Order

What to do:

To work through this example first complete the example Create a Work Request/Work Order.
Click Start > Change Management > Work Requests.
The Work Request mask opens.

Search for the work request EWR-1000.

Click the tab Affected Objects.
All objects assigned to the Work Request are displayed in a list.

To insert a stored object, click on one of the following buttons:

: Displays the stored projects.

: Displays the stored items.

: Displays the stored documents.

  A specific object list opens.
Select an object from one of the object lists.
The object is added to the Affected Objects list of the the Work Request.

In the example all three object types were added to the Affected Objects list.

  Follow the same steps described above to assign an affected object to a Work Order.
  To edit an object, click the hyperlink in the Number field. An object mask will open, allowing you to edit the selected object.
Affected objects can also be assigned to a Work Request/Work Order using the drag&drop function. Please note, that in this case the affected objects are immediately saved to the Affected Objects list! Using the drag&drop function, only one object can be assigned to the Affected Objects list. When trying to drag&drop several objects in one step, only the first object of the selected objects will be added to the Affected Objects list.
When releasing a Work Request, the objects assigned to the Affected Objects tab will be copied to the corresponding tab of the Work Order. Adding further objects to the Affected Objects tab of the Work Order won't effect the Work Request.
Please note, that there's no Affected Objects tab if the Change Management is active. In this case affected objects are assigned to the Change Operations tab of the Work Request/Work Order mask!
Change Management