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StorageTek SL3000 Systems Assurance Guide E20876-08 |
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# 9 Ordering

This chapter provides information for ordering the SL30000 library modules, additional components, tape drives, media, and external cables. Contact Sales Assistance at +1.888.672.2534 for more information.

The tables throughout this chapter provide the part numbers for library components and upgrade options. For most components, two part numbers are provided, ATO and PTO. The ATO number is for initial orders and PTO is for orders after the initial purchase of an SL3000 modular library.

## Ordering Process

1. Select a physical configuration.

   1. Choose modules: Base (required), DEM, CEMs (up to eight), PEMs, or AEMs.

      Identify the number of physical slots currently needed, then add additional capacity to meet the needs for future growth (see Chapter 4, "Capacity").

   2. Select module add-ons for each module selected, such as CAPs, window arrays, operator panel, and tape drive arrays.

2. Determine the active capacity.

   1. Order largest quantities first, add smaller quantities to get the total desired active capacity. Quantity options include: +25, +100, +200, +500, +700, +1000.

   2. Refer to Chapter 4, "Capacity" and "Hardware Activation Files".

3. Select the number and type of tape drives.

   1. Select the number of supported drives: T9840, T10000, and LTO.

   2. Order tape cartridges and labels.

4. Select the power options.

   1. Choose a power redundancy option: N+1, 2N, or 2N+1.

   2. Calculate the number of power supplies and input power source needed (see Chapter 5, "Power and Cooling").

   3. Order the required number of power supplies, AC power cords, and PDUs.

5. Select the software options.

   1. Options include: dual TCP/IP, dual fibre channel, partitioning, redundant electronics, library management software, and network connectivity.

6. Select required cables (see "Cables - Fibre Channel, ESCON, and Ethernet")

7. Determine the required services.

   1. Select maintenance options and professional service options.

   2. Determine if the library will be installed during normal working hours, or if it will require after-hours installation.

### Hardware Activation Files

Hardware Activation Files are required to enable certain features purchased for the SL3000 library. The following features are controlled by activation files:

- Capacity on Demand (active capacity)

- Partitioning

- Dual TCP/IP Port or Dual Fibre Channel (FC)

- Redundant Electronics

Hardware activation files are typically delivered to the customer through Oracle's Software Delivery Cloud. This is a digitally signed Java Archive (.jar) file that contains one activation permit for the purchased feature. These activation files can be added and removed from the library using the StorageTek Library Console. To download the appropriate hardware activation files, go to Oracle's Software Delivery Cloud at: `https://edelivery.oracle.com/`

1. Choose a language, and enter your information.

2. Read and agree to terms and conditions.

3. Under select a product pack, choose Oracle StorageTek Products. Under platform select "Generic Platform".

4. Select the StorageTek SL3000 Modular Library System.

5. Download the purchased features.

## Physical Configuration

The physical configuration of the library includes selecting the modules that will make up the SL3000 library. Be sure to read the options and requirements for each module carefully.

### Base Module (required)

A base module is required with every initial order. A standalone base module is the smallest library configuration.

Table 9-1 Base Module Part Number

Description | ATO
--- | ---
Base module, no active slots, one drive array (eight drive slots), CAP | SL3000-BASE-Z
Base module for non-European Union countries, no active slots, one drive array (eight drive slots), CAP | 7105811

Options:

- 8 (standard), 16, or 24 drive slots. To order additional drive arrays, see "Tape Drive Arrays".

- Perforated window (standard), window storage array, or operator panel. To order, see "Module Add-on Options".

Requirements:

- A minimum of 200 activated slots must be purchased. Activation permits must be purchased to activate storage capacity in this module, see "Activating Capacity".

### Drive Expansion Module - Additional Drive Capacity

Order a drive expansion module for additional drive capacity.

Table 9-2 Drive Expansion Module Part Numbers

Description | ATO | PTO
--- | --- | ---
DEM, 200 active slots, one drive array (eight drive slots) | SL3000K-DEM200-Z | XSL3000-DEM200-F

Options:

- 8 (standard), 16, 24, or 32 drive slots. To order additional drive arrays, see "Tape Drive Arrays".

- Perforated window (standard), window storage array, operator panel, or CAP. To order, see "Module Add-on Options".

Requirements:

- One DEM maximum per library.

- Activation file for 200 slots included. However, additional activation permits may be purchased to activate storage capacity in this module, see "Activating Capacity".

### Cartridge Expansion Module - Additional Storage Capacity

Order up to eight cartridge expansion modules for additional tape cartridge storage capacity.

Table 9-3 Cartridge Expansion Module Part Numbers

Description | ATO | PTO
--- | --- | ---
CEM, no active slots (438 to 620 cartridge slots) | SL3000-1CEM-Z | XSL3000-CEM-Z-N

Options:

- One CAP per module. To order, see "Cartridge Access Port".

- Two CEMs may be converted to PEMs at any time, if the dual robotics option is selected.

  Note: There is a loss of capacity when converting a CEM to a PEM. Ensure that the library has the required capacity.

Requirements:

- Maximum of eight CEMs per library.

- Activation permits may be purchased to activate storage capacity in this module, see "Activating Capacity".

### Dual Robotics Support

Dual robotics require either two PEMs or two AEMs and a minimum 2N power with 240 VAC.

#### Parking Expansion Module

A PEM provides dual robotics support. A PEM is a converted CEM.

Table 9-4 Parking Expansion Module Part Numbers

Description | ATO | PTO
--- | --- | ---
PEM, no active slots (230 to 312 cartridge slots) | SL3000-1CEM-Z | XSL3000-CEM-Z-N

Options:

- PEM on left side may have a CAP (a CAP on the right PEM is not supported). To order, see "Cartridge Access Port".

Requirements:

- If AEMs are not installed, two PEMs (one on each end of the library) are required to support dual robotics.

- The library requires a minimum 2N power with 240 VAC to support dual robotics.

- The library must have two TallBots. To order an additional TallBot, see "Dual TallBots".

#### Access Expansion Module

AEMs can provide bulk loading and dual robotics support. AEMs can only be placed at the ends of the library.

Table 9-5 Access Expansion Module Part Numbers

Description | ATO | PTO
--- | --- | ---
AEM for Left Side, 234 bulk loading CAP | SL3000-LEFTAEM-Z | XSL3000-AEM-LFT-N
AEM for Right Side, 234 bulk loading CAP | SL3000-RIGHTAEM-Z | XSL3000-AEM-RT-Z-N

Options:

- One AEM supports bulk loading capability only, dual robotics is not supported. It is recommended to install a single AEM on the left for maximum storage slot capacity.

- Two AEMs support bulk loading and dual robotics.

Requirements for Dual Robotics:

- If two PEMs are not installed, two AEMs are required to support dual robotics.

- The library requires a minimum 2N power with 240 VAC to support dual robotics.

- The library must have two TallBots for dual robotics. To order an additional TallBot, see "Dual TallBots" below.

#### Dual TallBots

Dual TallBots increase efficiency and provide redundancy if a robot becomes inactive.

Table 9-6 Dual TallBots Part Numbers

Description | ATO | PTO
--- | --- | ---
Dual TallBot | SL3000-DUALBOT-Z | XSL3000K-DUALBOT-N

Requirements:

- Two AEMs or two PEMs are required to support dual robotics.

- The library requires a minimum 2N power with 240 VAC to support dual robotics.

## Module Add-on Options

Module add-on options include tape drive arrays, CAPs, window arrays, and an operator panel which can be added to a module. Some options are only compatible with a specific module, read the options and requirements carefully.

### Tape Drive Arrays

Tape drive arrays may be ordered for the Base or DEM.

Table 9-7 Tape Drive Array Part Numbers

Description | ATO | PTO
--- | --- | ---
Tape Drive Array (eight drive slots) | SL3000-DRVARRAY-Z | XSL3000-DRVARY-Z-N

Options:

- The Base holds a maximum of three drive arrays. One array comes standard with the module. Therefore, up to two additional arrays may be ordered for the Base to support up to 24 tape drives.

- The DEM holds a maximum of four drive arrays. One array comes standard with the module. Therefore, up to three additional arrays may be ordered for the DEM to support up to 32 tape drives (56 total in the library).

### Cartridge Access Port

Order cartridge access ports (CAPs) to increase the import and export capacity of the library.

Note: Bulk cartridge loading is available with an AEM, see "Access Expansion Module".

#### Rotational CAP

The cartridge access port (CAP) is a vertically-mounted, rotating cylinder with two removable 13-slot magazines.

Table 9-8 Rotational Cartridge Access Ports - Part Numbers

Description | ATO | PTO
--- | --- | ---
Cartridge Access Port (26 slots) | SL3000-1CAP-Z | XSL3000-CAP-Z-N
Spare CAP Magazine (13 slots) | SL3000-CAPMAG-Z | XSL3000-CAP-MAG-N

Options:

- Spare CAP magazines can be ordered.

- There can only be one CAP per CEM or DEM module.

Requirements:

- The Base comes standard with one CAP. A maximum of nine additional CAPs can be ordered for a maximum-sized library.

### Window Cartridge Array

The window array can be used to increase cartridge capacity in the Base and DEM. The window array replaces the perforated window with 23 storage slots.

Table 9-9 Window Array Part Numbers

Description | ATO | PTO
--- | --- | ---
Cartridge Window Array (+23 slots) | SL3000-WARRAY-Z | XSL3000-W-ARRAY-N

Requirements:

- Only for Base and DEM. Replaces perforated window.

### Operations Panel

The operations panel provides local touch screen operator panel for the library.

Table 9-10 Operations Panel Part Numbers

Description | ATO | PTO
--- | --- | ---
Operations Panel | SL3000-OPPANL-Z | XSL3000-OP-PANL-N

Requirements:

- Only for Base or DEM, one per library. Replaces perforated window.

### Redundant Electronics

Redundant electronics provide failover protection if a library controller card fails.

Table 9-11 Redundant Electronics Part Numbers

Description | ATO | PTO
--- | --- | ---
Redundant Electronics | SL3000-REDELCT-Z | XSL3000-REDELCT-Z

## Activating Capacity

Physical capacity in the library must be activated before it can be accessed by the host. Capacity upgrades can be purchased at any time. Order larger quantities first and add smaller quantities to get the total desired active capacity. For more information on capacity, refer to Chapter 4, "Capacity".

### Active Capacity Permits

Capacity can be activated in quantities of: +25, +100, +200, +500, +700, +1000. However, the 700 slot upgrade is only available for an initial purchase.

Table 9-12 Activate Capacity Permit Part Numbers

Description | ATO | PTO
--- | --- | ---
1000 Cartridge Slot Upgrade | SL3000K-1000SLOT | XSL3000-1000SLOT-F
700 Cartridge Slot Upgrade | SL3000K-700-SLOT |
500 Cartridge Slot Upgrade | SL3000K-500-SLOT | XSL3000-500-SLOT-F
200 Cartridge Slot Upgrade | SL3000K-200-SLOT | XSL3000-200-SLOT-F
100 Cartridge Slot Upgrade | SL3000K-100-SLOT | XSL3000-100-SLOT-F
25 Cartridge Slot Upgrade | SL3000K-25SLOT | XSL3000-25-SLOT-F

## Power Options

Refer to Chapter 5, "Power and Cooling" for details on the power configurations, as well as how to calculate power requirements for the SL3000 library.

There are three possible power configurations for the library N+1, 2N, and 2N+1. There are two AC power source options for the Base and Drive Expansion modules. Both are single phase:

- 120 VAC, 50/60 Hz, at 20 Amps (range: 100–127 VAC, 47–63 Hz, 16 Amps) limited support for T9840 and T10000 drives; no redundant TallBot support

- 240 VAC, 50/60 Hz, at 30 Amps (range: 200–240 VAC, 47–63 Hz, 24 Amps)—full featured

### DC Power Supplies

The number of powers supplies required depends on the power redundancy option selected (N+1, 2N, or 2N+1) and the number of tape drives. To calculate the number of DC power supplies to order for the tape drives, refer to "Calculating Tape Drive Power Supply Quantities".

If the 2N+1 power options is selected, order one additional 1200W DC supply to power the robotics, and two additional 200W cPCI power supplies for the electronics control module. These are in addition to the DC supplies required for the tape drives. For more information, refer to "DC Power Supplies".

Table 9-13 DC Power Supply Part Numbers

Description | ATO | PTO
--- | --- | ---
1200W DC power supply (for tape drives and robotics) | SL3000-1DCPWR-Z | XSL3000-DCPWR-Z-N
200W cPCI power supply (for ECM) | SL3000-EMDCPWR-Z | XSL3000-EM-DCPWR-N

### AC Power Distribution Units (PDU)

One PDU is required per Base or DEM. The same PDU type must be installed in both the base and the DEM. There can be a maximum of four PDUs in the library depending on the configuration selected. To determine the number and type of PDUs to order, refer to Chapter 5, "Power and Cooling".

Table 9-14 AC Power Distribution Unit Part Numbers

Description | ATO | PTO
--- | --- | ---
100 - 127 VAC 20 Amp PDU | SL3000-PDU110-Z | XSL3000-PDU-110-N
200 - 240 VAC 30 Amp PDU | SL3000-PDU240-Z | XSL3000-PDU-240-N

### AC Power Cords

You must order one power cord per PDU installed:

- N+1: One power cord for the Base and an additional power cord for the DEM (if installed).

- 2N or 2N+1: Two power cords for the Base and two additional power cords for the DEM (if installed)

  Table 9-15 AC Power Cord Part Numbers

  Description | ATO | PTO
  --- | --- | ---
  US Power Cord 20A/110V, 3.7 meter | SL3000-PWCD20110 | XSL3000-PC20110-N
  US Power Cord 30A/220V, 3.7 meters | SL3000-PWCD30220 | XSL3000-PC30220-N
  International Power Cord, 30A/220V, 4 meters | SL3000-IPWCD30220 | XSL3000-IPC30220-N

## Tape Drives

See the tape media area on the corporate web site for additional information: `http://www.oracle.com/us/products/servers-storage/storage/tape-storage/overview/index.html`.

For more detailed ordering information about T-series tape drives, refer to the drive specific Systems Assurance Guide on the Oracle Technical Network. Additionally, encryption is available for some drives, refer to the Oracle Key Management System, Systems Assurance Guide for more information about encryption-capable tape drives.

Some tape drives used in other StorageTek modular libraries can be converted to operate in an SL3000 library, refer to "Drive Tray Conversions Kits". To order tape drive arrays for a module, refer to "Tape Drive Arrays".

### T-Series Drives

The SL3000 library is compatible with T9840(C,D) and T10000(A,B,C,D). However, Oracle only currently sells the T9840D, T10000C, and T10000D.

Table 9-16 T-series Tape Drive Part Numbers

Description | Part Number
--- | ---
T10000D tape drive: 16 Gb FC | 7105799
T10000C tape drive: 4 Gb FC | T10C-4FC-SW-30Z
T10000C tape drive: 4 Gb FICON | T10C-4FI-LW-30Z
T9840D tape drive: FC, dual port, short wave | 9840D-FC-S30-2PS-N
T9840D tape drive: FICON, dual port, long wave | 9840D-FI-S30-2PL-N

### LTO Drives

The SL3000 library is compatible with LTO drives generation 3, 4, 5, and 6. However, not all drive models are currently sold. Check the corporate web site listed above for the most current sales information. All currently sold LTO drives listed below are encryption capable.

Table 9-17 LTO Tape Drive Part Numbers

Description | Part Number
--- | ---
HP LTO6 8 Gb FC | 7104452
IBM LTO6 8 Gb FC | 7104436
HP LTO5 8 Gb FC | LTO5-HP8FC-SL3000Z
IBM LTO5 8 Gb FC | LTO5-IB8FC-SL3000Z

### Encryption Switches and Cabling

Ethernet switches and cables are required if tape drive encryption is selected. The number of required parts depends on the number and location of the encrypted drives. The "Harness number" below correspond to the drive array location. Therefore, "Harness 1" supports the first drive array in a module and "Harness 2" supports the second drive array in a module and so on.

Table 9-18 Drive E-Switch Harness Part Numbers

Description | Part Number
--- | ---
Drive E-Switch Harness 1 (supports 1-8 drives) - includes switch | XSL3000-ETHRNT1-N
Drive E-Switch Harness 2 (supports 9-16 drives) - cables only | XSL3000-ETHRNT2-N
Drive E-Switch Harness 3 (supports 17-24 drives) - includes switch | XSL3000-ETHRNT3-N
Drive E-Switch Harness 4 (supports 25-32 drives, DEM only) - cables only | XSL3000-ETHRNT4-N

### Drive Tray Conversions Kits

A drive tray conversion kit converts tape drives used in other StorageTek modular libraries to the SL3000 library tray.

Table 9-19 T-Series Drive Tray Conversion Kit Part Numbers

Description | Part Number
--- | ---
T9840C/D Escon from 9310, L5500, L700, L1400, L180, 9740 to SL3000 | 9840CD-ES-SL3-Z-N
T10000A/B (FI/FC) from 9310, L5500, L700, L1400, or L180 to SL3000 | T10AB-FCFI-SL3-Z-N
T10000A/B from SL8500 to SL3000 | T10K-S85/S30CKIT-N
T10000C from SL8500 to SL3000 | T10C-S85/S30-CKITZ

Table 9-20 LTO Series Drive Tray Conversion Kit Part Numbers

Description | Part Number
--- | ---
IBM/HP LTO3 from SL8500 to SL3000 | LTO-3F-S8S30-CKZ-N
HP LTO3 or LTO4 from L180, L700, L1400, SL500 to SL3000 | 7103000
IBM LTO3 or LTO4 from L180, L700, L1400, L5500, 9310 to SL3000 | LTO-IBF-L7S30-CK-N
IBM LTO3 or LTO4 from SL500 to SL3000 | LTO-IBF-S5S30-CK-N
IBM/HP LTO4 from SL8500 to SL3000 | LTO-4F-S8S30-CKZ-N
HP LTO5 from SL500 or SL8500 to SL3000 | 7103006
IBM LTO5 from SL500 or SL8500 to SL3000 | 7103003

### Port Conversions Kits

Port conversion kits convert the port type installed on the tape drive or install an additional ports on tape drive. For single port to dual port upgrades and long to short wave conversions, order two kits for dual port drives.

Table 9-21 T-Series Port Conversion Kit Part Numbers

Description | Part Number
--- | ---
T10000C FC to FICON conversion kit | T10C-FC/FI-CKITZ
T10000A/B 4GB FC and FICON single 4GB long wave SFP | XT10K-4GB-LW-Z-N
T10000A/B 4GB FC and FICON single 4GB short wave SFP | XT10K-4GB-SW-Z-N
T9840C/D and T10000A 2GB FC and FICON single 2GB long wave SFP | X984/T10K-2GB-LW-N
T9840C/D and T10000A 2GB FC and FICON single 2GB short wave SFP | X984/T10K-2GB-SW-N

Table 9-22 LTO Dual-Port Conversion Kit Part Numbers

Description | Part Number
--- | ---
HP LTO4 FC dual-port conversion kit for installation of a second data port | XL4-HF-SL30-DPCK-N
IBM LTO4 FC dual-port conversion kit for installation of a second data port | XL4-IF-SL30-DPCK-N
LTO5 FC dual-port conversion kit for installation of a second data port | XL5-SL85-SL30-DPCK

## Cartridges and Labels

Tape cartridges are not shipped as part of the SL3000 modular library system and must be ordered separately.

The customer can use their existing cartridges as long as they are compatible with the supported tape drives and still within their warranty period. Professional Services and Data Center Services offer transition support and services to help migrate media and drives. The sales representative should make sure that the customer orders the proper cartridge tape labels before the installation.

- Call 1.877.STK.TAPE to order media from your local reseller or to obtain media pre-sales support.

- E-mail: tapemediaorders_ww@oracle.com

Label kits are available in either 60 or 200 piece quantities. The 60 piece kit has 60 data and 6 cleaning cartridge labels. The 200 piece kit has 200 data and 20 cleaning cartridge labels. The end-user will affix the labels to the cartridges. The label ranges are sequentially numbered, non-repeating and cannot be customized.

Refer to the T-Series Systems Assurance Guides for information about the media part numbers for the T9840 and T10000 tape drives. Refer to the Barcode Technical Brief for more details about media labels.

## Software Options

Hardware activation files for these software options are downloaded through Oracle's Software Delivery Cloud at: `https://edelivery.oracle.com/`

For additional information about these options, refer to the SL3000 User's Guide or SL3000 Host Connectivity Guide.

Table 9-23 Software Options Part Numbers

Description | ATO | PTO
--- | --- | ---
Partitioning | SL3000K-PART | XSL3000-PART-F
Dual TCP/IP | SL3000-2TCPIP | XSL3000-2TCPIP-F
Dual Fibre Channel Card | — | XSL3000-2FCCARD
Dual Fibre Channel Port | SL3000K-2FCPORT | XSL3000-2FCPORT-F

## Cables - Fibre Channel, ESCON, and Ethernet

The following tables list the cables available for the SL3000 library and tape drives. The cables are either Riser or Plenum. Plenum-rated cables have a higher flammability rating and are used for under-the-floor applications. SL3000 drive trays accept only LC fiber cable connectors. If you are using cables with SC connectors, you must add an adapter.

### Fiber Optic Cables

LC connectors are the industry standard for all 2 Gb-capable or higher Fibre Channel devices. SL3000 drive trays accept only LC fiber cable connectors.

Table 9-24 LC-to-LC, 50/125 Micron, Multimode Cable Part Numbers

Description | ATO | PTO
--- | --- | ---
50 m (164 ft) FC cable OM4, 50/125 duplex riser | 7106951 | 7106952
50 m (164 ft) FC cable OM4, 50/125 duplex plenum | 7106953 | 7106954
3 m (9.8 ft) FC cable, duplex riser | CABLE10800340-Z-A | CABLE10800340-Z-N
5 m (16.4 ft) FC cable, duplex riser | CABLE10800341-Z-A | CABLE10800341-Z-N
10 m (32.8 ft) FC cable, duplex riser | CABLE10800310-Z-A | CABLE10800310-Z-N
10 m (32.8 ft) FC cable, duplex plenum | CABLE10800313-Z-A | CABLE10800313-Z-N

Table 9-25 LC-to-LC, 9/125 Micron, Single Mode Cable Part Numbers

Description | Part Number
--- | ---
3 m (9.8 ft) Optical Cable, LC-to-LC Duplex, Riser | CABLE10800302-Z-A
10 m (32.8 ft) Optical Cable, LC-to-LC Duplex, Riser | CABLE10800331-Z-A
50 m (164 ft) Optical Cable, LC-to-LC Duplex, Riser | CABLE10800333-Z-A
100 m (328 ft) Optical Cable, LC-to-LC Duplex, Riser | CABLE10800306-Z-A
10 m (32.8 ft) Optical Cable, LC-to-LC Duplex, Plenum | CABLE10800330-Z-A
50 m (164 ft) Optical Cable, LC-to-LC Duplex, Plenum | CABLE10800332-Z-A
100 m (328 ft) Optical Cable, LC-to-LC Duplex, Plenum | CABLE10800305-Z-A

Table 9-26 LC-to-SC, 9/125 Micron Cable Part Numbers

Description | Part Number
--- | ---
10 m (32.8 ft) Optical Cable, LC-to-SC Duplex, Riser | CABLE10800335-Z
50 m (164 ft) Optical Cable, LC-to-SC Duplex, Riser | CABLE10800337-Z
100 m (328 ft) Optical Cable, LC-to-SC Duplex, Riser | CABLE10800304-Z
10 m (32.8 ft) Optical Cable, LC-to-SC Duplex, Plenum | CABLE10800334-Z
50 m (164 ft) Optical Cable, LC-to-SC Duplex, Plenum | CABLE10800336-Z
100 m (328 ft) Optical Cable, LC-to-SC Duplex, Plenum | CABLE10800303-Z

Table 9-27 ESCON Cable Part Numbers

Description | Part Number
--- | ---
13 m (4 ft) Riser | CABLE10800289-Z
107 m (350 ft) Riser | CABLE10800292-Z
13 m (4 ft) Plenum | CABLE10800285-Z
31 m (100 ft) Plenum | CABLE10800286-Z
107 m (350 ft) Plenum | CABLE10800288-Z

### Ethernet Cables

These cables provide the interface connection for TCP/IP (HLI-PRC).

Table 9-28 Ethernet Cable Part Numbers

Description | Part Number
--- | ---
2.4 m (8 ft), 24 AWG, CAT5, Shielded | CABLE10187033-Z-A
10.7 m (35 ft), 24 AWG, CAT5, Shielded | CABLE10187034-Z-A

## Support

Service and support representatives are available to assist with hardware and software problem resolution. During the initial order and installation planning, the customer should contact local and remote support with any questions.

### Service Delivery Platform

The Service Delivery Platform (SDP) is a support enhancement solution that provides faster problem resolution, analysis and trending, and improved diagnostic capabilities. The SDP consists of a smart appliance placed at the customer site that connects to the library and any StorageTek T-series tape drives. The SDP collects device events and alerts support analysts, providing remote diagnosis and auto service requests (ASR).

For more information, customers should contact an Oracle representative, or visit: `http://www.oracle.com/technetwork/systems/asr/documentation/oracle-installed-storage-330027.html`

Oracle sales representatives should work with the customer to complete an SDP Systems Assurance Guide. Sales or service representatives can find the SDP Systems Assurance Guide and other SDP information at: `https://stbeehive.oracle.com/teamcollab/overview/Service+Delivery+Platform`

### Oracle Premier Support for Systems

Oracle Premier Support is a fully integrated support solution which features:

- Complete system coverage and unlimited 24/7 access to Oracle system specialists

- Essential product updates, such as firmware

- Personalized, proactive IT support and rapid-response hardware service

For more information visit: `http://www.oracle.com/us/support/index.html`

### Contacting Support

The Oracle Global Customer Support Contacts Directory can be found at: `http://www.oracle.com/us/support/contact-068555.html`

To purchase support call United States Support Sales: +1.800.833.3536. If support has been purchased call United States Technical Support: +1.800.223.1711

To submit, update, or review service requests, go to My Oracle Support at: `https://support.oracle.com/`