5 Systems Assurance

System Assurance Planning Meetings

The purpose of the system assurance planning meetings are to:

• Introduce the customer to the SL8500 library.

• Explain the system assurance process and establish the team.

• Identify and define the customer requirements and configurations.

• Complete the order.

• Prepare for the installation and implementation.

Engagement Methodology

In addition to system assurance, Oracle has standardized and implemented a delivery methodology that provides continuity and quality assurance in the engagement and delivery approach. This suggested methodology is:

• Assess

• Design

• Implement

• Manage

This methodology consists of a defined path of action exchange of information. A series of templates and checklists found in a site survey document on My Oracle. This document can assist with the systems assurance process. These templates and checklists document the necessary information to ensure that the proposed solution can be delivered and supported to achieve Oracle's customer satisfaction requirements.

The methodology is designed for Oracle marketing, sales, and engagement personnel (such as Systems Engineers and Professional Services Engineers, plus qualified and approved partners). Following this methodology allows all members to work together, provide consistent documentation for each engagement and to ensure both customer satisfaction and overall sales success. The information in this document is intended to help insure that an SL8500 library is successfully installed.